American Health Plans streamlines document preparation process

American Health Plans has selected TransPerfect to streamline its document preparation process for enrollment. American Health Plans, a division of Tennessee-based American Health Partners, owns and manages Medicare Advantage institutional special-needs plans (I-SNPS) in 10 states for seniors who reside in long-term care facilities. Each year, the US Centers for Medicare and Medicaid Services (CMS) requires all Medicare Advantage providers to publish their plan documents before October 1. As American Health Plans continues to expand its membership into different states, it needed to scale its process for preparing mandatory documents (SBCs, EOCs, and ANOCs) in English and in other languages. American Health Plans required a solution that improved information consistency while minimizing unneeded changes.

TransPerfect is a provider of language and technology solutions for global business, offering the GlobalLink Vasont Inspire CCMS platform and Vasont Inspire’s Medical Benefits Starter Kit, which combine to simplify the process of managing and updating documents for plan customers.

Using GlobalLink Vasont Inspire, a component content management system (CCMS), American Health Plans will be able to provide its members clear and accurate plan booklets while meeting government-required deadlines through greater efficiency in preparing and translating plan documents.

GlobalLink Vasont Inspire is part of TransPerfect’s GlobalLink CCMS technology group, a division focused on facilitating automated document publication in English and other languages. With this new solution in place, American Health Plans can make changes in one place that propagate across all plan documents, increasing their capabilities to serve members from diverse populations and across multiple languages without increasing the effort to prepare content.

"TransPerfect is working with us to improve our process for document preparation, ensuring that all our content is up-to-date, accessible in multiple languages, and compliant with government regulation,” said Robin Bradley, chief operating officer at American Health Plans. “These solutions allow us to focus less time on document preparation so we can invest more resources in providing the best possible healthcare and services for our clients to maintain their optimum health and wellness."

For more information, go to https://amhealthplans.com and www.transperfect.com.