KMWorld 2024 Is Nov. 18-21 in Washington, DC. Register now for Super Early Bird Savings!

Attivio and INRY join forces to bring AI-powered insights to the ServiceNow ecosystem

Attivio, a provider of AI-powered answers and insights, and developer of Elevate for ServiceNow, has formed a partnership with INRY (Integrhythm Inc.), a ServiceNow Implementation Partner. Together, the companies will help organizations transform their employee and customer experiences and risk avoidance practices by providing timely and relevant AI-driven answers and recommendations from across the enterprise directly into ServiceNow.

Together, INRY and Attivio will help companies to:

  • Transform Employee Experiences– To attract, hire, train, and retain the right talent, companies must deliver modern working experiences. Employees expect speed and accuracy when seeking answers to questions or resolutions to issues. AI-powered answers and insights deliver on this expectation within established tools like ServiceNow.  
  • Deliver the Best Customer Experiences– To provide the best customer experience, companies need to provide information both quickly and accurately. By applying AI and machine learning to self-service and agent experiences, call deflection increases while MTTR decreases.  
  • Mitigate Risk Across Various Functions– There are more threats to companies today than ever before. This partnership helps companies collect, consolidate, and transform structured and unstructured information into actionable protection.

The partnership with INRY will accelerate the ability of clients to achieve the goals of their ServiceNow roadmaps, particularly as it relates to enriching employee and customer experiences with AI and machine learning,"said Stephen Baker, CEO, Attivio. 

To learn more, visit www.attivio.com and www.inry.com.

KMWorld Covers
for qualified subscribers
Subscribe Now Current Issue Past Issues