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Articles by Sydney Blanchard

How to transform KM for downstream benefits with M-Files, Verint, and NICE

Experts from M-Files, Verint, and NICE joined KMWorld's latest webinar, Faster, Smarter, Scalable KM: Leveraging Knowledge Automation and AI, to examine the ways in which the power of KM can be unlocked with leading AI technologies and best practices.

Augmenting the customer experience with KM, AI, and community

KMWorld's webinar, Top KM Strategies For Optimizing Customer Experience through AI, highlighted the perspectives of experts regarding upleveling both internal and external experiences with the transformative power of AI

Backed by $23M, agentic-based insights platform WisdomAI emerges from stealth

WisdomAI is the AI-based agentic data insights platform that delivers personalized, powerful decision-making solutions to enterprises

Foxit PDF Editor updates center AI’s place in enhancing document workflows

Foxit, a leading provider of innovative PDF and eSignature products and services, is announcing new enhancements to its AI Assistant within Foxit PDF Editor, supercharging knowledge workers' productivity. With new AI interactions and automations, Foxit revolutionizes what document software can help workers achieve, according to the company.

BCN Cloud Voice Call Center redefines call center efficacy and personalization

The BCN Cloud Voice Call Center is a centralized, secure platform transforming call center complexity, cost, and security

Unstructured content and GenAI: Bridging gaps and transforming access

Grant Spradlin, VP of product, Vertesia, and Jan Štihec, director, data and GenAI, Shelf, discussed the significance of leveraging unstructured content in KMWorld's webinar, From Unstructured Content to Actionable Insights: Accelerating Access to Accurate, Relevant Information, offering their expertise and guidance on the utility and value of unstructured information.

Certinia’s Spring ‘25 release supercharges customer success, productivity, and visibility

The Spring ‘25 release is complete with AI-powered capabilities that unlock value, increase productivity, and enhance workflow visibility

Octolane’s AI-powered CRM seeks to challenge Salesforce and Hubspot

Octolane, which provides an AI-driven CRM that automates sales actions and CRM updates, is announcing the results of its seed funding round, having raised $2.6 million.

TrueDialog’s M365 integration offers frictionless messaging management and optimization

A new native integration with Microsoft 365 brings the comprehensive messaging capabilities of TrueDialog to the Microsoft ecosystem

AlphaSense accelerates and enriches M&A decision making with AI

AlphaSense is supercharging investment banking firms, having demonstrated significant momentum in augmenting investing with AI and generative AI (GenAI)

LogicMonitor achieves FedRAMP “In Process” designation for real-time IT monitoring platform

LogicMonitor, the leading SaaS-based platform for AI-powered data center transformation, is announcing its active participation in the Federal Risk and Authorization Management Program (FedRAMP) authorization process, having achieved "In Process" designation.

Progress elevates document-based workflows with new, human-centric AI features

New purpose-built AI features for Progress ShareFile—the SaaS-native document collaboration platform—are designed to supercharge document-based workflows and drive positive business outcomes

Hyland’s latest enhancements boost content, process, and application intelligence

Hyland, the leading provider of unified content, process and application intelligence solutions and the pioneer of the Content Innovation Cloud, is announcing a series of new AI-powered enhancements designed to supercharge organizations' data repositories.

Stitching LLMs and data together with the power of semantic layers

Experts from Vertesia and Graphwise joined KMWorld's latest webinar, Empowering LLMs with a Semantic Layer, to dissect the ways semantic layers can unlock exponential value for both generative AI (GenAI) and agentic applications

Stack Overflow announces new Microsoft Graph connector, enhancing access to trusted enterprise knowledge

Stack Overflow, the company empowering developer communities to discover the information, answers, and learning opportunities they need, when they need them, is debuting a new connector for Microsoft Graph that makes content from Stack Overflow for Teams more accessible within the Microsoft 365 ecosystem.

Observe.AI’s VoiceAI agents bring intelligent, deeply contextual agentic AI to the contact center

Observe.AI, the leading AI Conversation Intelligence platform for contact centers, is announcing the general availability of VoiceAI agents, a solution for delivering human-like conversations with AI agents capable of demonstrating empathy, listening skills, and critical thinking.

Relativity announces the availability of its FedRAMP-authorized GenAI solution for legal document review

Relativity, the company making software to help users organize data, discover the truth, and act on it, is announcing the general availability of Relativity aiR for Review in RelativityOne Government, a FedRAMP-authorized generative AI (GenAI) solution designed to accelerate and improve the quality of document reviews.

AWS democratizes sophisticated data analysis through the power of natural language

AWS is announcing that Amazon Q in QuickSight—AWS' generative AI (GenAI) assistant for QuickSight—now offers the ability for any employee, regardless of technical expertise, to perform high-quality data analysis through the use of natural language.

Sinequa and Systran develop AI-powered research and operational platform for legal domains

Systran, a pioneer in AI-driven language translation, and Sinequa, a leader in enterprise search—both part of the ChapsVision Group—are debuting their AI-powered legal search assistants and translation platform.

Proofpoint and Microsoft join forces to fortify human-centric cybersecurity

Proofpoint Inc., a leading cybersecurity and compliance company, is announcing that through an expanded global partnership with Microsoft, Microsoft Azure will serve as the trusted cloud infrastructure foundation from which Proofpoint's human-centric security innovations will be built upon.

Qualtrics’ Experience Agents deliver empathetic, contextual experiences at scale

Qualtrics, the leader and creator of the experience management category, is announcing Experience Agents, AI-powered autonomous agents that interact directly with customers and employees.

NICE debuts AI-powered customer service orchestration solution for seamless integration

NICE, a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center and beyond, is unveiling a new, end-to-end automation solution for customer service—the CXone Mpower Orchestrator.

Stravito bolsters knowledge access with new features for its conversational AI assistant

Stravito, the AI-powered knowledge management solution that enables teams in global organizations to extract and use insights for critical decision-making, is debuting several new enhancements for its generative AI (GenAI) tool, Stravito Assistant—the conversational assistant that turns knowledge into action at scale.

eGain AI Agent for Contact Center makes every agent an expert

eGain, the leader in AI knowledge management, is debuting eGain AI Agent for Contact Center, radically simplifying and improving the performance of agents in contact centers.

Brightspot’s CMS achieves AWS ICMP listing for federal agencies

Brightspot, a leader in content management and orchestration, is announcing that its content management platform is now available through the AWS Marketplace for the U.S. Intelligence Community (ICMP).

Putting the ‘human’ in ‘human-in-the-loop’ at KM & AI Summit 2025

Kim Glover, Director, Communications Change Management, TechnipFMC, will lead two sessions at this year's KM & AI Summit—'Cooking With KM: Knowledge Sharing & Building Skills,'"and "Storytelling for Collaboration & Change"—exploring how "human-in-the-loop" concepts reflect and affirm the broader purpose of AI, technology, and KM itself.

GlobalData acquires Ai Palette, bringing AI-powered insights to CPG brands

GlobalData Plc, a leading data, insight, and technology company, is announcing its acquisition of Ai Palette, an AI-powered consumer insights platform, with the goal of helping Consumer Packaged Goods (CPG) brands make smarter, data-driven decisions with speed and accuracy. 

Digitech Systems debuts new automations for seamless information management workflows

Digitech Systems, the most trusted choice for intelligent information management and business process automation, is unveiling Sys.tm Flows and Sys.tm Intelligence, two new tools designed to enhance the Sys.tm information management platform's automation capabilities

Microsoft’s latest sales agents accelerate and optimize sales processes

Microsoft is debuting two new agents purpose-built for enhancing sales workflows. These agents—Sales Agent and Sales Chat—aim to transform the business process of sales with innovative automations and actionable information.

Examining the ‘nature’ of KM: Learning from the environment and humanity at KM & AI Summit 2025

You may not realize it, but there's much to learn about KM from the world around us—both in the natural and interpersonal sense. Examining these systems, from the buzzing of bee hives to the way our personhood has always shaped knowledge sharing, bears compelling insights for KM.

Content, AI, and knowledge graphs: The key to driving positive customer experiences with TopQuadrant

In KMWorld's latest webinar, In AI, Content is King. But Finding and Leveraging It Is the Real Challenge, Nimit Mehta, CEO, TopQuadrant, and Laurie Nelsen, semantic solutions engineer, TopQuadrant, explained how through the power of knowledge graphs, a top ecommerce company was able to achieve a robust content management strategy capable of fueling AI technologies.

Cresta AI Agent solution combines automation and human-like, conversational AI

Cresta, the leading contact center AI platform for human and AI agents, is announcing that its AI Agent capability—a CX solution for delivering human-like conversational experiences—has demonstrated significant success in its deployment with Brinks Home, a home security provider.

Examining the role of content quality in the AI agent boom with Acrolinx

Experts from Acrolinx joined KMWorld's webinar, Is Your Knowledge Content Ready for AI-Powered Agents? Key Strategies to Optimize for Large Language Models (LLMs), to discuss how to best prepare your content repositories for the benefits—and risks—of AI agents

Crawford Technologies automates document accessibility remediation at scale

Capable of automating the process of making transactional documents more accessible with the power of AI, AccessibilityNow SmartSetup assists enterprises in more efficiently meeting their accessibility requirements

Foxit unveils multi-document information extraction for mobile devices

Foxit, a leading provider of innovative PDF and eSignature products and services, is debuting multi-document analysis for its AI Assistant feature within its mobile app for iOS and Android

Lucidworks transforms merchandising and analytics with AI-powered innovations

Lucidworks, the leading provider of AI search and discovery solutions, is unveiling Commerce Studio and Analytics Studio, two new solutions that make advances in the merchandising and analytics space.

Foxit’s PDF SDK updates tackle developer frustrations

Foxit, a leading provider of innovative PDF and eSignature products and services, is debuting two new powerful PDF processing tools, Foxit PDF SDK for Desktop 10.1.0 and Foxit PDF Conversion SDK 2.1.0

Moving beyond the illusion of ‘AI is magic’ at KM & AI Summit 2025

At this year's KM & AI Summit, Seth Earley, CEO of Earley Information Science and author of The AI Powered Enterprise, will break down what makes AI work—and work successfully—in his session, "Building a Knowledge Architecture for Retrieval-Augmented Generation (RAG)."

Smarsh acquires CallCabinet, delivering compliant voice recording and analytics at scale

Smarsh, the global leader in communications data and intelligence, is announcing its acquisition of CallCabinet, a pioneer in cloud-native compliance call recording and analytics technology.

Cloudflare integrates Content Credentials into its global network, driving digital image trust

Cloudflare, Inc., the leading connectivity cloud company, is debuting a solution that radically streamlines the process of tracking image lineage, from how it was created to who created it, as well as any edits or resizes.

Securing GenAI boons with content management best practices

KMWorld's latest webinar, GenAI Success Begins with Content: 5 Strategies For Accuracy & Precision, gathered experts from Coveo to examine the ways to curate, optimize, and index content to best support GenAI projects within the enterprise.

Breaking down the realities of GenAI implementation at KM & AI Summit 2025

During his KM & AI Summit session, "Enterprises With AI Action: Industry Insights," John Chmaj, senior director, KM strategy, Verint, will explore how the new knowledgebase requires us to rethink how we add, access, and present content in the age of GenAI.

Nexis+ AI’s conversational search makes research workflows effortless and reliable

Nexis+ AI enables users to leverage conversation-based search across the Nexis+ AI repository of licensed news publications and corporate data

Kore.ai unveils no-code platform for creating and deploying knowledge-based agentic AI

Kore.ai, a global leader in enterprise AI, is debuting AI for Process, a no-code, agentic AI platform designed to streamline knowledge-intensive, complex business processes.With AI for Process, enterprises can quickly build, deploy, and manage custom AI agents, or Agentic Apps at scale, that can understand context, make complex decisions, and more.

Transforming KM as a catalyst for AI success with M-Files and Market Logic Software

KMWorld's webinar, Building a KM Foundation for AI, evaluates best practices and strategies for laying the KM groundwork crucial toward enabling the effective, responsible usage of AI

Leostream debuts Privileged Remote Access for monitoring third-party access risks

Leostream Corporation is unveiling Leostream Privileged Remote Access, a new service for managing and securing enterprise resources accessed by third-parties, including external contractors, service providers, and other non-employees.

Ikigai Labs revolutionizes complex foreasting with AI-powered solution

Ikigai Labs is debuting its Demand Forecasting and Planning solution, an AI-powered offering that enables enterprises to predict demand for products with high accuracy.

TigerGraph launches Savanna, its next-gen, cloud-native graph database

Savanna, the company's next-generation, cloud-native graph database enables organizations to rapidly surface relationships, analyze complex patterns, make mission-critical decisions based on high-quantity, interconnected data

Crawford Technologies’ integration with D2L automates content accessibility in the education sector

Crawford Technologies is announcing a partnership with D2L to help its clients deliver accessible, compliant course content created in Microsoft Word files or PDFs.

Stellar Cyber and LastPass integrated solution abstracts complexity from credential-based threat monitoring

Stellar Cyber is announcing an innovative integration with LastPass, a leading identity and password manager, that enhances the precision, speed, and simplicity in which enterprises secure credentials.

Reveille continues to streamline intelligent automation processes with ABBYY integrations

Now offering support for the ABBYY Vantage and ABBYY FlexiCapture Cloud products to help maximize investments in these solutions through advanced telemetry capabilities

Moveworks expands alliance with Microsoft, elevating 365 Copilot and Teams experiences

Moveworks is expanding its strategic alliance with Microsoft to enable the use of Moveworks as an agent within Microsoft 365 Copilot and Microsoft Teams.

Innovorg supercharges skills gap remediation for global internet content provider

Innovorg has recently helped a leading global internet content provider radically improve their technical training and workforce development strategy

Easy access to product information via Product Spotlight improves sales, customer service, and field service

Propel Software is debuting Product Spotlight, a complementary Salesforce solution designed to provide users with detailed, contextual product information within their Salesforce applications

Aptos selects Snowflake to transform data access for its SaaS customers

Aptos, a leader in unified commerce solutions, is adopting the Snowflake AI Data Cloud in an effort to increase the ease and security in which Aptos customers access, use, and share their data.

Dataiku Stories offers dynamic, AI-powered presentations for sharing fresh, accurate insights

Dataiku, the Universal AI Platform, is debuting Dataiku Stories, a generative AI (GenAI)-powered tool that supercharges storytelling for business users inundated with rapidly changing company data.

Intezer rectifies security skills shortage with AI-powered platform, now on the Azure Marketplace

Intezer is expanding its capabilities into Microsoft security environments

Confido Health debuts AI workers for automating healthcare operations

Acknowledging the present staffing and operational challenges plaguing healthcare organizations, Confido Health is debuting specialized AI workers designed to seamlessly automate tasks and manage end-to-end healthcare operations

Square 9 releases intelligent information management guide for government agencies

Square 9 Softworks is offering a thorough examination of how to implement IIM for better compliance and operational efficiency

Harnessing hybrid semantic search with CrateDB and SearchBlox

In KMWorld's latest webinar, Unlocking the Power of Semantic Search, experts from CrateDB and SearchBlox Software, Inc. discuss key technologies and practices for successfully employing semantic search and overcoming its array of challenges. 

Milvus 2.5 by Zilliz unifies vector and keyword search with 30x faster performance

Zilliz, the company behind the open-source vector database Milvus, is debuting the latest iteration of Milvus, which unites hybrid semantic and keyword search into a single, high-performance platform. This centralization dramatically boosts query processing speed—30x faster than traditional solutions—driving accessibility of AI-powered, advanced search to a variety of enterprises, according to Zilliz.

TeamMate+ updates power data integrity and consistency throughout the audit cycle

These capabilities—Multi-Year Audit Planning and the Business Rules Engine—ensure that audit teams can optimize their efficiency while adapting to the changing world of audit and controls

Cohesity lands major Veritas acquisition, making it the largest data protection software provider

Now serving over 12,000 customers, Cohesity is committed to protecting exabytes of the world's data, delivering the broadest workload support and one of the largest partner ecosystems in the data protection vertical

LexisNexis debuts Nexis Data+, connecting organizations with trusted, enriched data

LexisNexis Legal & Professional, a leading global provider of AI-powered analytics and decision tools, is unveiling Nexis Data+, a single API platform designed to equip organizations with trusted, high-quality data, enriched by AI. As a collection of information that leverages a portfolio of over 23,000 licensed publications, Nexis Data+ integrates corporate, legal, financial, and compliance data, as well as generative AI-approved licensed news content, into existing tools, platforms, and AI models.

Zebra Technologies selects MicroStrategy to deliver rapid, AI-powered reporting to its customers

Now bolstered by MicroStrategy's all-in-one AI and BI analytics platform, Zebra delivers its customers a modern, curated reporting suite that streamlines analysis and decision-making

Moveworks and Box integration pairs AI-powered retrieval with intelligent content management

This robust combination will boost the efficiency of accessing information and insights from Box, offering a natural language interface for employees to analyze complex data

MaterialsZone’s AI-Guided Product Development enriches and accelerates experimentation

MaterialsZone, the Lean R&D solution for materials innovation, is debuting a new AI-Guided Product Development capability that supercharges the research process with AI-generated experiment suggestions. Designed to democratize iterative AI models for R&D, AI-Guided Product Development promises greater research autonomy while better aligning the development phase with R&D schedules.

Cellebrite and Relativity collaborate to increase mobile data collection efficiency

Bringing Cellebrite's mobile collection capabilities to RelativityOne, enterprises seeking mobile device collection functionality benefit from the end-to-end orchestration and monitoring boons that Relativity delivers

Adobe Acrobat for Nonprofits democratizes document and e-signature management tools

Adobe is debuting Acrobat for Nonprofits, a new offering that brings Adobe's document and e-signature tools to nonprofit organizations, supporting their growth and scalability

Introducing KM & AI Summit 2025: An opportunity for discussion, innovation, and networking in Scottsdale, AZ

At KMWorld 2024, Information Today, Inc., announced KM & AI Summit 2025, a premiere event hosted in Scottsdale, AZ that invites professionals from all industries to discuss and explore the bustling intersection of knowledge management and AI. Planned for March 17-19 at the JW Marriott Scottsdale Camelback Inn Resort and Spa, KM & AI Summit 2025 is a must-attend event for KM professionals, AI specialists, data scientists, and business and IT leaders alike.

$90M fuels ChapsVision’s acquisition of AI-powered search vendor, Sinequa

ChapsVision, a leader in AI-enriched data processing, is announcing its acquisition of Sinequa,  a global authority in AI-powered enterprise search and retrieval-augmented generation (RAG). Along with a recent infusion of funds—totalling $90 million—ChapsVision's acquisition of Sinequa will fuel the company's growth, both in market presence and AI innovation. 

Five9 AI Agents pair flexible autonomy with personalized, accurate conversations

Five9, provider of the Intelligent CX Platform, is launching Five9 AI Agents, the next generation of Five9 Intelligent Virtual Agents (IVA) that merges GenAI with conversational AI and natural language processing (NLP) to deliver intuitive, personalized experiences across voice and digital channels. Making highly knowledgeable, human-like interactions for chat and voice bots a reality, Five9 AI Agents reduce the number of interactions needed to be elevated to human agents while ensuring businesses retain control, flexibility, and trust over their AI deployments. 

New features from Descope strike the balance between user experience and security

Descope, the drag-and-drop customer identity and access management (CIAM) platform, is unveiling a variety of new advancements designed to enhance the customer experiences of ecommerce and online retail companies. From newfound support for Google One Tap to a new WordPress Plugin, Descope's latest capabilities help deliver secure, personalized, and omnichannel authentication experiences to end customers, according to the company.

Where knowledge management meets AI: Solutions, approaches, and considerations

KM experts joined KMWorld's latest webinar, Enabling Knowledge-Based AI, to examine key components and best practices for adopting AI-enabled approaches that evolve, extend, and power knowledge systems

dtSearch unveils 64-bit multithreaded indexing, accelerating its search power

dtSearch, the smart choice for text retrieval since 1991, is unveiling version 2024.02 of its enterprise and developer product line, offering an array of new features engineered to increase the speed of search for online and offline data. These product enhancements—which are paired with dtSearch's existing and extensive range of search capabilities—can  run on-prem or in the cloud.

Exclaimer’s integration with HubSpot transforms email signatures into powerful marketing opportunities

This integration centers on the strategic marketing opportunities associated with email signatures, enabling marketers to deliver personalized, data-driven communication that improves contact relationships and engagement

Adopting RAG while addressing its complexities with Shelf, Coveo, and Progress Semaphore

Experts from Shelf, Coveo, and Progress Semaphore joined KMWorld's webinar, Unlocking the Power of RAG, to speak to the nuance of extracting value from RAG at scale while mitigating its complications

eGain AI Agent centers transparency, trust, and knowledge system integration

eGain, the AI knowledge platform for service, is unveiling the eGain AI Agent, the latest product from eGain announced at its Solve 24 conference. Designed with engagement and clarity at its core, eGain AI Agent brings true knowledge system integration to the burgeoning world of agentic AI.

Spot AI debuts Video AI Agents, transforming camera footage into a proactive, valuable data source

By infusing cameras with advanced AI technology, Video AI Agents enable cameras to identify, reason, and trigger responses to real-life incidents without requiring human intervention

The Zone Data Platform powers back-office operations with seamless reporting and insights

As a platform designed for back-office operations, the Zone Data Platform surfaces meaningful insights specific to the user's industry for better, more informed decision-making

Coveo joins the AWS ISV Accelerate Program, supercharging its AI product reach

Coveo, a leading enterprise AI platform that brings AI search and generative AI (GenAI) to every point-of-experience, is joining the AWS Independent Software Vendor (ISV) Accelerate Program, bringing AWS co-sell support to Coveo's range of AI search, recommendations, and generative experiences. AWS ISV Accelerate Program is a co-sell program designed to help AWS partners expand their proprietary reach by connecting ISVs with the AWS Sales organization.

New AI capabilities from AuditBoard automate time-consuming workflows

Each of these capabilities—Automated Vendor Assessments, Intelligent Staffing, and Automated Framework Updates—automate crucial yet time-consuming workflows, ensuring enterprises can effectively address today's threat landscape

$37M in funding empowers Tennr to bolster healthcare efficiency with document-reading ML models

Tennr, the company automating the messy, manual work holding healthcare organizations back, is announcing the completion of a Series B funding round—led by Lightspeed Ventures with participation from existing investors a16z and Foundation Capital—having raised $37 million. Bringing Tennr's total capital raised to over $61 million, the latest funding will continue to support the company's technological breakthroughs in document automation for the healthcare industry.

A sneak peek at KMWorld 2024 with M-Files and Atlas by ClearPeople

Ahead of the KMWorld 2024 conference in Washington DC, Ville Somppi, senior vice president, industry solutions, M-Files, and Gabriel Karawani, co-founder, Atlas by ClearPeople, joined KMWorld's special TechTalk: Top Trends to Catch at KMWorld 2024

FullyRamped’s AI role-play platform seamlessly up-skills sales reps

FullyRamped, the AI role-play platform for sales teams, is announcing that it has raised $2.3 million in pre-seed funding led by BoxGroup, MaC Venture Capital, and NOMO Ventures with participation from Greylock and Sequoia. With this funding, FullyRamped will enhance its sales upskill AI technology, as well as expand its team and accelerate its go-to-market strategy.

Slingshot brings data and business users closer with new AI-driven capabilities

Slingshot's latest release empowers every business to make informed decisions based on the entirety of a company's data sources across departments, platforms, and channels

Onymos DocKnow delivers rapid, precise document processing with customizable LLM API

This latest iteration of DocKnow features the ability to integrate customers' unique large language models (LLMs), empowering organizations to extract, process, and validate data from documents with speed and precision, according to Onymos

Domino debuts fully configurable, centralized, end-to-end AI governance

Domino Data Lab, provider of the leading Enterprise AI Platform trusted by the largest AI-driven companies, is unveiling Domino Governance, a solution designed to embed AI governance within data science workflows throughout the full lifecycle. As AI initiatives continue to increase in complexity, Domino Governance serves to effectively mitigate risks while driving positive business outcomes.

MicroStrategy battles GenAI’s ‘trough of disillusionment’ with latest accessibility-centered update

MicroStrategy Incorporated, a pioneer in AI-powered business intelligence, is debuting the latest iteration of MicroStrategy ONE, the fully cloud-native AI/BI platform for solving some of the world's toughest data challenges. The newest version centers on the power of generative AI (GenAI) to make enterprise data and insights more readily available to all employees, including the less-technical frontline.

Netgain expands fixed asset management software to integrate with any ERP

With this launch, Netgain expands the reach of NetAsset by enabling accounting teams to take advantage of a variety of efficiencies through automation and AI technology

Kyndryl launches Copilot for Microsoft 365 services to facilitate AI success

Kyndryl, the world's largest IT infrastructure services provider, is announcing a set of services designed to facilitate the adoption of Copilot for Microsoft 365 as well as maximize its business impact. Microsoft Gen AI for the workplace by Kyndryl serves to drive AI adoption and business success across the workplace while delivering a robust foundation of data capabilities.

Algolia’s reimagined ‘Crawler’ solution streamlines and accelerates data ingestion for AI search

Able to scan web pages of any size, the next-gen Crawler streamlines web scraping while minimizing the time it takes to configure and maintain the process of data ingestion

MOSTLY AI debuts synthetic text functionality for training LLMs without exposing PII

MOSTLY AI, a pioneer in structured synthetic data, is unveiling a new synthetic text functionality that preserves the privacy of proprietary data assets for training AI models. This capability enables organizations to leverage a vast range of text data—such as emails, customer support transcripts, chatbot conversations, and more—to train and fine-tune large language models (LLMs) without risking a privacy breach. 

Redbird brings to market true self-serve analytics with conversational AI

Aiming to disrupt the prevalence of inaccurate, unsecure, and rigid chat-based BI solutions, Redbird's AI chat platform specializes in deep, contextual, democratized analytics to help power complex data ecosystems

New Onspring TPRM software solution helps clients adopt risk-based decision making

Onspring, a leading no-code SaaS GRC automation software, is debuting Onspring Third-Party Risk Management (TPRM), a comprehensive and agile set of features designed to secure third-party business relationships throughout their lifecycles. Promoting effective onboarding, assessment, analysis, and response workflows, Onspring TPRM delivers third-party intelligence that empowers business leaders to adopt risk-based decision making.

Avoid document workflow neglect: The power of AI and automation with Foxit and Forrester

In KMWorld's latest webinar experts examined the state of document processes today, along with its many challenges, and how AI and automation may be able to transform it

Eve brings AI-powered automations and refinement to legal drafting workflows

Eve, the AI-native company helping plaintiff lawyers work on their cases more efficiently, is debuting new legal drafting features powered by AI Agent capabilities. The new Blueprint and In-Line Editing tools center precision, efficiency, and personalization while empowering legal teams in drafting complaints, demand letters, and discovery responses, according to Eve.

Haystack collaborates with Google Cloud to deliver an AI-powered, intuitive search experience

Haystack, a leading modern intranet provider, is announcing that Google Cloud's Vertex AI search will be integrated into Haystack workspaces, making the process of finding knowledge, people, and resources easier and more intuitive for Haystack users.

Canto acquires Image Relay, unifying digital asset management and product information management in one platform

Canto, a leading provider of digital asset management (DAM) software, is announcing its acquisition of Image Relay, a SaaS company developing solutions that unite DAM and product information management (PIM). Combining each companies' respective technologies, Canto aims to transform the way organizations derive value from digital content.

Foursquare’s new Sales Impact feature drives holistic measurement and management of marketing campaign performance

Foursquare, the industry-leading platform for all things geospatial, is debuting Sales Impact, a new capability for Foursquare Attribution, the solution for measuring marketing campaign success. Sales Impact introduces the ability to report on visitation and purchase data through a unified methodology and user interface, empowering marketers to uplevel the value received from measuring customer journeys.

Coveo enhances data access and insights across the Salesforce ecosystem

A new integration with Salesforce Data Cloud is designed to improve data access across the Salesforce ecosystem

Reveille Sentry for Microsoft 365 delivers comprehensive observability and control

Reveille Sentry for Microsoft 365 (M365) is a solution designed to increase the control and observability of M365-based intelligent automation platforms

Progress to acquire ShareFile, bringing AI-powered, document-centric collaboration to its product portfolio

Progress, the trusted provider of AI-powered infrastructure software, is announcing that it has entered a definitive agreement to acquire ShareFile, a business unit of Cloud Software Group, Inc., that provides SaaS-native, AI-powered, document-centric collaboration. These capabilities, once the transaction closes, will join Progress' suite of product offerings.

SlashNext challenges common URL obfuscation techniques with Project Phantom

With the aim of delivering advanced protection against phishing and malware, Project Phantom uncovers the myriad threats hiding behind the guise of common cybersecurity practices

Aisera sets the standard for AI-powered productivity with latest Microsoft integration

Aisera, a leading developer of generative AI applications and platform for the enterprise, is announcing an extension of its AI Copilot and AI Search solutions for Microsoft 365 across both the entire enterprise and heterogeneous environments. Designed to empower businesses to streamline their operations and boost productivity, this collaboration sets a spotlight on scalable, secure generative AI (GenAI) that transforms workplace efficiency.

Onspring introduces new Microsoft 365 integration, improving collaboration and productivity for GRC workers

Onspring, a leading no-code SaaS Governance, Risk, and Compliance (GRC) automation software, is announcing that version 30.0 of its GRC platform is now integrated with Microsoft 365 for the web. This integration allows GRC professionals to create, edit, and collaborate on Word, Excel, and PowerPoint attachments from within Onspring's cloud-based platform in real time—eliminating the need to save, download, and reupload documents.

Setting data up for AI success with Coveo and Organon

For those struggling with data quality initiatives in the quest to pursue GenAI, experts joined KMWorld's webinar, Clean Data, Smarter AI: The Impacts of KM on GenAI Effectiveness, offering strategies, techniques, and insights for optimizing knowledge repositories to best support GenAI projects.

Fisent Technologies’ BizAI empowers seamless GenAI model switching for end-to-end automations

Fisent Technologies, the company revolutionizing how business is performed by enabling the utilization of generative AI (GenAI) models for the automation of common business processes, is announcing the launch of its Applied GenAI Process Automation solution, BizAI, which empowers enterprises to choose the large language models (LLM) that best fit their unique processes. BizAI offers full model optionality, allowing users to seamlessly add and shift GenAI models as needed.

Progress Semaphore 5.10 delivers AI-assisted, quality-oriented knowledge modeling

Progress, the trusted provider of AI-powered infrastructure software, is unveiling the latest iteration of Progress Semaphore, the metadata management and semantic AI platform for transforming complex enterprise information into actionable intelligence. Semaphore 5.10 continues to help enterprises make sense of their knowledge estates, offering intuitive, AI-assisted knowledge modeling, extended mapping capabilities, and classification filtering.

AI Risk and Fynancial partner to infuse wealth management workflows with AI-powered capabilities

Artificial Intelligence Risk, Inc. (AI Risk), a leader in AI governance, risk, compliance, and cybersecurity (AI GRCC) software, is announcing that it has entered a strategic partnership with Fynancial, a social financial platform for the wealth management industry. This partnership will serve to combine AI-driven features with Fynancial's social experiences platform, boosting productivity for financial advisor workflows.

FICO’s platform enhancements power real-time decision-making amid complex data estates

These updates address the ongoing data complexities of growing enterprises, improving real-time decision-making, productivity, and overall efficiency

Conversica’s latest updates bring flexibility, control, and customization to AI-powered customer engagement

Conversica, Inc, the AI-powered Conversation Automation solutions provider, is announcing a series of new features for its Conversational AI platform that offers marketing teams greater control over lead and customer engagement with generative AI (GenAI)

Leostream and 10ZiG collaborate to forward secure, seamless VDI management

The joint solution pairs 10ZiG's hardware and software endpoint solutions with the Leostream Platform to offer secure, frictionless virtual desktop infrastructure (VDI) environment management

Digitization and transformation for the document-burdened enterprise with Foxit and IDC

Experts joined KMWorld's webinar, Intelligent Document Automation in the Era of Generative AI, to discuss recent trends and findings shaping the future of document workflows

Mimecast acquires Aware, delivering AI-powered risk management for workplace collaboration tools

Mimecast, a leading global Human Risk Management (HRM) platform, is announcing its acquisition of Aware, a leading AI collaboration security platform. Targeting the challenges of human-based risk in the enterprise, this acquisition merges the powers of Mimecast and Aware to deliver AI-powered risk management.

Certinia’s Summer 2024 release massively expands on scalable efficiencies for technology and services companies

Certinia, the platform for services business and formerly known as FinancialForce, is debuting its Summer 2024 release, introducing a variety of enhancements to the Professional Services (PS) Cloud and Customer Success (CS) Cloud solutions. Certinia's latest release focuses on features that allow customers to achieve enterprise-level scalability, drive professional services and customer success efficiencies, and unlock the value of AI.

iManage releases AI-powered services for improving productivity and business success

iManage's latest release empowers customers to center their attention on higher value processes, inviting positive business outcomes, according to the company

$3M in funding forwards Bardeen’s AI agent productivity platform for enterprise workers

Bardeen, a provider of AI agents capable of automating repetitive knowledge work using a natural language interface, is announcing that it has secured $3 million in additional funding, bringing the company's total funding to date to $22 million. This investment—-coming from Dropbox Ventures and HubSpot Ventures—will serve to advance Bardeen's mission of delivering fully autonomous AI that drives efficient process automation.

Fulcrum GT debuts integration and feature updates for its all-in-one e-billing tool, Salvo

Salvo now features purpose-built APIs and integration capabilities that remain agnostic to practice management or ERP systems, offering quick and easy deployment processes

Box acquires Alphamoon’s AI-based IDP tech, strengthening insights from business content

Box, Inc., the leading Intelligent Content Cloud, is announcing its recent acquisition of Alphamoon's AI-powered intelligent document processing (IDP) technology. This acquisition—which builds on Box's previous acquisition of Crooze, a leading provider of no-code enterprise content management applications—forwards Box's enterprise strategy of delivering document-related task automation and valuable metadata extraction from business content, according to the vendor.

CalypsoAI unveils adaptable, comprehensive GenAI security technologies

CalypsoAI's latest updates transcend legacy security techniques that lack the nuance to effectively combat the continuously evolving AI threat landscape

Coveo and Optimizely join forces to deliver AI-powered search and content management

This collaboration aims to combine the companies' respective technologies to deliver AI-powered, personalized, and scalable digital experiences

SupportLogic acquires xFind, merging precision-guided RAG with customer support

SupportLogic, a leader in Support Experience (SX) management and post-sales CX observability, is announcing its recent acquisition of xFind, the precision-guided RAG knowledge technology provider. Propelled by its mission to revolutionize customer support with advanced AI, SupportLogic's acquisition of xFind emphasizes this goal, integrating xFind's technology into the SX management platform.

Establishing trustworthy AI for successful implementation

Offering their expertise on grounding AI, Ville Somppi, senior vice president, industry solutions at M-Files, joined KMWorld's webinar, Achieving Trustworthy AI: Unlocking the Power of Generative and Extractive Models, to explore the ways that AI can be positioned for success through trust.

Avoiding messy GenAI implementation with Catalynk and SearchUnify

Experts joined KMWorld's webinar, From Struggle to Success: Knowledge Management Made Easy With GenAI, to illustrate how to best leverage GenAI to drive KM success and overcome rampant knowledge challenges

Protect AI acquires SydeLabs, forwarding comprehensive security for GenAI and LLMs

Protect AI, a leader in AI security, is announcing the acquisition of SydeLabs, the company that specializes in automated red teaming—or attack simulations—for generative AI (GenAI) systems. This acquisition will serve to propel Protect AI's mission toward helping organizations test and improve large language model (LLM) security.

OutSystems Workflows delivers agile workflow management that aligns with the business

Workflows helps enterprises transition from legacy business process management (BPM) solutions into the world of seamless workflow modeling

$15M in funding helps DocketAI supercharge revenue teams with AI-powered sales engineer

DocketAI, an AI startup transforming revenue enablement, is announcing the results of its latest funding round led by Mayfield and Foundation Capital, having raised $15 million. Seeing participation from additional investors, this recent capital will propel the company's vision of supporting revenue teams in today's sales environment.

Navigating the intersection of KM and GenAI: Challenges and solutions

David Seuss, CEO of Northern Light, joined KMWorld's webinar, Overcoming the Barriers: How to Integrate Generative AI into Knowledge Management Systems, to explore the nuances of leveraging GenAI to enhance KM systems and overcome the various challenges associated with its deployment.

ServiceNow and Boomi enter strategic partnership, centering CX, AI, and API efficiency

ServiceNow and Boomi's partnership centers AI as the catalyst for the connection and collaboration necessary for improving and accelerating operational efficiency at scale

EDB Envoy accelerates EDB journeys through natural language queries

Designed to accelerate time-to-value and the path to EDB solutions, EDB Envoy allows users to ask questions regarding their EDB journeys with their natural language, driving a seamless customer experience

Reveille Software and ABBYY partner to deliver end-to-end visibility for IDP

Reveille Software (Reveille), a leader in management and monitoring solutions for Intelligent Process Automation-based applications, is announcing a partnership with ABBYY, a global leader in purpose-built AI for intelligent automation, integrating the companies' key technologies to enhance intelligent document processing. Combining Reveille's monitoring capabilities with ABBYY's Intelligent Document Processing (IDP) solution, joint customers benefit from fast onboarding, touchless processing, lower costs, and improved visibility. 

Mimecast’s acquisition of Code42 expands human-centered security risk management

The goal is integrating Code42's technology with Mimecast's human-centered security risk management

Snowflake Cortex AI now supports Llama 3.1, debuting massive LLM inference and fine-tuning system stack

Snowflake, the AI Data Cloud company, is announcing that it will host Meta's Llama 3.1—a collection of multilingual open source large language models (LLMs)—in Snowflake Cortex AI, the solution providing instant access to industry-leading LLMs. With Snowflake's AI research team having optimized Llama 3.1 405B for both inference and fine-tuning, this offering pairs Meta's powerful, open source LLM with Snowflake's inference system stack for real-time, high-throughput inference.

Sonatype’s platform debuts on AWS Marketplace, protecting the supply chain against open source risk

Sonatype, the end-to-end software supply chain security platform, is announcing the debut of two of its solutions—Sonatype SBOM Manager and Nexus Repository—on the AWS Marketplace. Now, AWS customers can access the full Sonatype platform—including Sonatype Firewall Repository's open source malware protection and Sonatype Lifecycle's software composition analysis solution—to secure and streamline software supply chains.

Code Metal secures $16.5M, easing code deployment to the edge

Code Metal has secured $13 million in seed funding, as well as $3.45 million in a pre-seed round

SecurityPal’s Customer Assurance Suite optimizes the security review process

SecurityPal, a leader in customer assurance technology, is unveiling its Customer Assurance Suite (CAx), a comprehensive solution that combines advanced software, AI, and a team of certified security experts to enhance and accelerate the security review process.

SnapLogic and Syndigo partner to ease integration for critical data and transactional systems

SnapLogic, a leader in generative integration, is debuting its strategic partnership with Syndigo, a leading SaaS commerce data management provider, aiming to empower organizations to realize the value of their data across both critical data and transactional systems. By enabling enterprises to more rapidly integrate best-in-class Master Data Management (MDM), Product Information Management (PIM), and content syndication solutions across their data estates, joint customers can more efficiently unlock the value of their data for positive business outcomes.

ScienceLogic’s Skylar AI suite aims to redefine the possibilities of ITOps

Skylar AI leverages GenAI technology paired with unsupervised machine learning and human-in-the-loop automation training models to deliver accurate predictions, tailored recommendations, and intelligent automations

Checkin.com welcomes Creatio into its Technical Partnerships fold, boosting workflow automation and CRM software

Creatio works to transform legacy processes that impact enterprise productivity

Forcepoint debuts security solution for securing data across GenAI implementations

Forcepoint, a global leader in data-first cybersecurity solutions, is debuting its comprehensive generative AI (GenAI) security solution designed to enable secure, transparent control across GenAI platforms. Featuring an integration with OpenAI's ChatGPT Enterprise Compliance API, Forcepoint's GenAI Security solution empowers both enterprise and government agencies to utilize GenAI innovations while adhering to robust data security and compliance standards.

Nexis+ AI transforms corporate research with extensive, effortless information retrieval and summarization

LexisNexis?Legal & Professional, a leading global provider of information and analytics, is debuting Nexis+ AI, a generative AI (GenAI)-powered decision intelligence platform that enhances corporate research processes. Born from the fact that there is more data than ever, yet data consumers have less time to access that information, Nexis+ AI empowers these entities with highly efficient, highly effortless research processes, giving enterprises a competitive edge.

Where GenAI fits and where it doesn’t: Examining implementation with Lucidworks

Phil Ryan, VP strategy and innovation at Lucidworks, and Eric Redman, senior director, data science and analytics at Lucidworks, joined KMWorld's webinar, Governing Enterprise Knowledge in the AI Era: Enhancing Relevance with LLMs and RAG, to examine a variety of methods that employ LLMs and RAG to revolutionize business knowledge management—including enhanced tagging, categorization, summarization, and more.

Zone & Co streamlines accounts payable processes with latest acquisition

Zone & Co, a leading provider of ERP-expanding software solutions for the CFO's office, is announcing its acquisition of Staria Flow—an end-to-end accounts payable (AP) automation solution—integrating the technology with the Zone platform. This acquisition reflects Zone's dedication toward offering the most holistic, robust ERP-expanding software for enterprises of any size, according to the vendor.

IGEL expands Microsoft relationship, empowering frontline workflows, device security, and more

These enhancements aim to empower organizational productivity, efficiency, and security when working with Microsoft

Capacity’s recent acquisitions expand its support automation platform with speech synthesis and AI-powered agents

Capacity, an AI-powered support automation platform relentlessly focused on improving the customer journey, is announcing the recent acquisition of CereProc and SmartAction, two companies that focus on enhancing touchpoints with speech tools and AI-powered agents, respectively. The acquisition will bring both talent and technology to Capacity, driving the company's ability to deliver scalable voice and virtual agent software, according to the vendor.

New subscription plans for Foxit’s eSign solution empower individuals and enterprises alike

Foxit, a leading provider of innovative PDF and eSignature solutions, is debuting two new eSignature subscription plans for both individuals and organizations of all sizes. The two subscription tiers—Foxit eSign Essentials Plan and Foxit eSign Business Plan—emphasize a set of comprehensive services that fit the needs of several entities.

Augmenting product discovery and ecommerce journeys with GenAI

Experts joined KMWorld's webinar to explore how GenAI is rapidly changing the world of search and product experiences, from technological requirements to customer expectations

Emerging strategies, sentiments, and solutions for KM and AI

KMWorld's webinar, Rethinking KM for Agility, Efficiency, and Innovation, explored recent advancements in AI and related technologies that propel KM strategies toward their central goals

Solix debuts its cloud-based, low-cost, AI-powered document management solution

Solix ECS is an affordable, all-in-one solution engineered to combat legacy paper and file management systems preventing many organizations from truly modernizing

Nexthink Adopt supercharges end-to-end app engagement, performance, and productivity

Nexthink, the leader in digital employee experience management software, is unveiling Nexthink Adopt, a solution built on Nexthink's Digital Employee Experience (DEX) platform designed to reduce friction in digital adoption. Nexthink Adopt aids in increasing ROI for single or multi-application environments, enabling end-to-end application success with AI-driven analytics, personalized employee guidance, and greater transparency in technical performance and reliability, according to the company.

Sisense debuts GenAI-powered analytics narratives and natural language querying

Sisense, the leader in API-first embedded analytics that transform enterprise data into a competitive edge, is announcing the beta launch of the generative AI (GenAI)-powered Sisense Analytics Chatbot—an embeddable analytics tool that empowers users to utilize their natural language to query their data and gain actionable insights with enhanced natural language narration.

Paravision and Checkin.com join forces to confront AI fraud and identity theft

Paravision, a leader in trusted Identity AI, is announcing a partnership with Checkin.com, a renowned identity verification and user onboarding platform, with the focus of combating AI-based online fraud and identity theft. This multiyear partnership will integrate key technologies from both vendors to drive greater security and trust for their joint enterprise customers.

Enterprise GenAI Governance Framework offers deep, robust expertise for responsible GenAI implementation

Boomi, the intelligent integration and automation leader, and Connor Group, a leading specialized professional services firm, are unveiling the Enterprise GenAI Governance Framework, a detailed guide and methodology for educating enterprises of all sizes on GenAI readiness, risk, and ethics. A product of the expertise of over 1,000 business leaders, academics, and industry bodies, the Enterprise GenAI Governance Framework aims to provide a structural, responsible approach for implementing AI as its popularity continues to grow.

Reveille summer 2024 product update features ABBYY FlexiCapture and UiPath integrations

The summer 2024 product update features a variety of integrations that help to close the intelligent automation visibility gap, reduce the time and resources necessary for service-level issues, and accelerate the automated issue recovery process

Tabnine ushers in new support for Cohere’s Command R model, enhancing GenAI development

Tabnine, the originators of the AI code assistant category, is announcing an integration with Cohere, the enterprise-focused AI platform, making Cohere's Command R model available as a large language model (LLM) within Tabnine's AI-enabled software development tools. This collaborative support will continue to enhance developers' engineering velocity, code quality, and overall workflow ease as they implement generative AI (GenAI) across the enterprise.

ID Dataweb and IBM expand relationship for identity access management

ID Dataweb, the leader in cross-channel identity verification, is announcing a recent expansion of its relationship with IBM, integrating ID Dataweb's identity verification workflows with IBM Security Verify, the low-friction, cloud-native, Software-as-a-Service (SaaS) approach to identity access management (IAM).

Zeta Global supercharges its marketing platform with AI-based AWS collaboration

Zeta Global, the AI-Powered Marketing Cloud, is debuting new generative AI (GenAI) functionality for its Zeta Marketing Platform (ZMP)—a solution for creating individualized experiences to drive outcomes throughout the customer lifecycle—by leveraging Amazon Bedrock, the fully managed service designed to build and scale generative AI applications with foundation models from Amazon Web Services (AWS). This collaboration focuses on the implementation of practical AI to aid customer discovery and analytics journeys within the Zeta Marketing Platform, according to the companies.

Scoop Analytics backed by $3.5M to democratize data-driven decision making with advanced spreadsheet tech

This funding will power feature engineering for Scoop's data platform built for business users that makes it easy for anyone with spreadsheet skills to get data from any application

Mastek bolsters AI platform with NVIDIA accelerated computing

Mastek's next-gen solution dramatically reduced customer response time

IRONSCALES releases GPT-powered solution for designing phishing simulation campaigns at scale

IRONSCALES, the AI-powered email security leader protecting 13,000 global customers from advanced phishing attacks, is announcing the general availability of its Phishing Simulation Testing solution, a GPT-powered training simulation designer engineered to boost employees' awareness of socially engineered phishing attacks. 

Shreds.AI slashes time-to-market with AI-fueled software development

The formal beta launch of its flagship product radically accelerates time-to-market for software development

The past, present, and future of search with Ontotext, Northern Light, and Workgrid

To help shed some necessary light on advances in search, experts joined KMWorld's webinar to explore what the near future may hold for these prevailing trends—both challenges and benefits alike

Boosting LLM reliability with RAG

AI and search experts joined KMWorld's webinar, Optimizing LLMs with RAG: Key Technologies and Best Practices, to discuss how search reliability can be maximized through retrieval augmented generation (RAG)

Navigating the modern world of content management

Content experts joined KMWorld's webinar, Intelligent Content Management: Game-Changing Technologies and Strategies, to examine new solutions and strategies—often revolving around automation, integration, and AI—that catapult content management into the digital age.

dtSearch 2024.01 centers accessibility and expansion for terabyte search

dtSearch, the smart choice for text retrieval since 1991, is announcing the release of the latest version of its enterprise and developer product line, designed to search terabytes of online and offline data. Driven by the ambition to keep dtSearch's main "off the shelf" enterprise products up to the latest standards of accessibility, version 2024.01 offers a plethora of new features that increase search democratization while extending its platform support.

TrueDelivery protects SMS marketing campaigns against spam filters with adaptive AI

TrueDialog, the provider of enterprise-grade SMS text messaging solutions, is unveiling TrueDelivery, the company's SMS deliverability alerting tool designed to enhance the success rate of vendors' SMS campaigns via AI and machine learning (ML).

Recall.ai eases proprietary AI integration with meeting platforms

Following the company's 10x growth in the past year, the funding will propel Recall.ai's ambition to provide engineers with the means to integrate with any popular meeting platform

Rockset redefines vector databases with search hybridity

Rockset, the leading search and analytics database built for the cloud, is announcing native support for hybrid search, redefining the potential of search and AI applications. Now, users can benefit from search that can retrieve vector, test, geospatial, and structured data within a single query.

Apromore and Soroco team up to drive AI-powered process optimization for operational excellence

Apromore, a provider of AI-driven process mining and simulation, is announcing a strategic partnership with Soroco, an AI and interaction data company, driven by the need to give enterprises in-depth visibility into their end-to-end business processes, thereby propelling more effective and efficient business outcomes, according to the companies.

QorusDocs injects AI intelligence into proposal processes with QPilot

QPilot is a specialized tool that utilizes an enterprise's CRM records and private data to drive decisions and team productivity with security at the forefront, according to the company

$2.6M supercharges Plotline’s no-code, AI-powered user engagement platform

Plotline, a startup enabling consumer app companies to rapidly and effortlessly customize their apps, is announcing the results of a funding round led by Elevation Capital, having raised $2.6 million. This funding empowers Plotline's mission to improve user adoption and loyalty for consumer brands—especially in an era of user disengagement and complex app offerings. 

Altair acquires Cambridge Semantics, marrying data analytics and AI with knowledge graph power

This acquisition merges the power of Cambridge Semantics' graph-powered data fabric technology with Altair's tools for data analytics and data science

Securiti revolutionizes firewall protection for GenAI systems and apps

Built to understand both the context and the nature of GenAI apps at its core, the Securiti LLM Firewall represents a new frontier of protection for the AI technology sweeping every corner of industry

Snapshot Reviews by Flatiron offers AI-driven, business-enhancing developer assessment

Leveraging real-time productivity data, this platform redefines performance measurement for developers by extracting crucial, precise insights through AI-powered code analysis

Boosting end user, analyst, and executive workflows with SymphonyAI’s latest copilot

SymphonyAI, a leader in predictive and generative enterprise AI SaaS, is debuting the Apex Enterprise IT Copilot, a generative AI (GenAI) copilot designed to supercharge employee productivity and customer satisfaction via rapid issue resolution and dynamic, on-demand information and support. By addressing the needs of three categories of users—end users, analysts, and leadership—the Apex Enterprise IT Copilot optimizes each workflow with context, speed, and high-quality experiences in mind.

$50M in new funding supercharges Tines’ workflow efficiency, automation, and AI innovation

Tines, the trusted leader in smart, secure workflows, is announcing $50 million in new funding as an extension of its Series B funding round, led by Accel and Felicis with participation from pre-existing investors Addition, CrowdStrike Falcon Fund, and SVCI. Bringing the company's total capital raised to $146.2 million, the latest funding round will be used to supercharge Tines' innovation roadmap. 

Cultivating a symbiosis of GenAI and KM in the enterprise

Sanjeev Sahni, senior director, product marketing at eGain, and Eric Anderson, director, product management at eGain, joined KMWorld's webinar, Knowledge Revolution with Generative AI: Megatrends and Success Stories, to discuss the "sweet spot" of GenAI and business impact—particularly within the realm of customer service—by exploring big trends and real-world successes.

ControlUp advances EX functionality for IT support solution

ControlUp Edge DX solution reduces IT support expenditure for physical desktops that improve operational excellence and employee engagement

OMNIQ’s seeQ tool empowers intuitive, connected device management

OMNIQ, the advanced technology solutions provider, is debuting seeQ, a device management software application designed to bring transparency to device traffic and performance. Having been tested, and is currently operational, across 500 site lanes, seeQ offers a variety of tailored features that leverage OMNIQ's AI Machine Vision solution, enabling organizations to effectively manage and improve device and site operations.

CAST Highlight now features AI chat integration for understanding custom app complexities

AI Advisor (currently in beta), puts IT executives closer to insights regarding their complex custom application portfolios, surfacing key strategic data relating to cloud, technical debt, compliance, costs, and sustainability

Stravito supercharges confident knowledge search with latest conversational AI

Stravito Assistant is a generative AI (GenAI)-powered insights companion that enables insights professionals and business stakeholders to make informed, trusted decisions by engaging with proprietary data via rapid conversational search

Descope drives greater self-service and frictionless onboarding for its CIAM platform

Descope, the drag-and-drop customer authentication and identity management platform, is introducing new onboarding and self-service capabilities to its CIAM platform that enable enterprises to keep up with the evolving demands of customer expectations.

Investigating LLM ethics, safety, and misuse

Eduardo Kassner, chief data and AI officer for high tech segment at Microsoft and Zoiner Tejada, CEO at Solliance joined KMWorld's webinar, Safeguarding LLM Deployment: Model Evaluation and Red Teaming

Augmenting KM with AI: 2024 trends, impacts, and solutions

Joe McKendrick, author and analyst for Unisphere Research, and Jason Zhou, VP of solutions, services, and customer success at Pryon, joined KMWorld's webinar, Knowledge AI in 2024: Trends, Impacts & Predictions, to examine how AI can be effectively used to extract knowledge from enterprise content, acknowledging both its barriers and crucial strategies.

Managing the intersection of KM and exceptional customer experiences

Experts in CX joined KMWorld's webinar, Top KM Practices for Optimizing Customer Experience, to discuss the top KM strategies for inviting top-notch CX

Beekeeper invites simple, positive, and holistic frontline employee management with latest solution

Beekeeper, a leading app for frontline teams, is debuting Frontline Employee Lifecycle Management, a solution suite engineered to redefine the frontline employee lifecycle, ultimately reducing disengagement and churn while inviting more positive business outcomes.

SugarCRM and Mediafly partner to empower enhanced, data-driven sales at scale

Mediafly for Sugar empowers teams to deliver targeted content across the full sales lifecycle with actionable insights that drive revenue

CybeReady brings engaged, continuous cybersecurity communications in latest innovation

The Internal Communications Center is a management dashboard that simplifies and improves how employees engage in their organizations' cybersecurity environments

RapidCanvas launches accessible, BI-focused AI accelerator

RapidCanvas, the AI platform built for business, is emerging from stealth with $7.5 million in seed funding, propelled to accelerate enterprises' AI transformations. The funding, led by Accel with participation from Valley Capital Partners, will power RapidCanvas' end-to-end AI automation and guidance platform for enterprises aiming to get a jumpstart on their AI initiatives.

Leveraging knowledge graphs to drive GenAI success

Sean Martin joined KMWorld's webinar, How Knowledge Graphs Make Generative AI Consumable in Enterprise Environments, to discuss how knowledge graph environments are the key toward driving GenAI success

CAST and metafinanz partner to drive Green IT initiatives

CAST, the software intelligence leader, and metafinanz, a consulting subsidiary of Allianz, are announcing a partnership that combines CAST's software intelligence expertise with metafinanz's Green IT approach. With sights set on green organizational transformation, the two companies aim to reduce IT challenges while implementing sustainable tech practices, according to the companies.

Cohesity Gaia harnesses conversational search with security and compliance at the forefront

Cohesity, a leader in AI-powered data security and management, is unveiling Cohesity Gaia, an AI-powered conversational search solution that pairs retrieval augmented generation (RAG) AI with large language models (LLMs) and enterprise backup data. When used in conjunction with the Cohesity Data Cloud—Cohesity's cloud data management platform—Cohesity Gaia extracts knowledge from and increases the value of high quantities of enterprise data while adhering to security and compliance standards.

Yellow.ai launches Email Automation for effective email-based support management

By automating 80% of incoming email customer queries, it drives accurate resolutions 24/7 while cutting operational costs by 60%

Tabnine infuses its AI coding assistant with enterprise-specific context

Tabnine is debuting new capabilities for its AI coding assistant that greatly increase the solution's personalization capacity

$2.35M funding supercharges Enkrypt AI’s GenAI and LLM security platform

Enkrypt AI, the company driving the safe adoption of generative AI (GenAI) within enterprises, is announcing the completion of a $2.35 million funding round which will aid in its mission to ensure the use of GenAI and LLMs is safe, secure, and compliant.

Exploring the top trends in KM for 2024

Experts joined KMWorld's webinar, The Top Trends in KM for 2024, to discuss the ongoing trends, success enablers, and challenges—from knowledge graphs to LLMs, security, compliance, and more—that should be top of mind for knowledge workers in every corner of industry.

SeeMetrics’ Governance Boards highlight the connection between risk and business strategy

SeeMetrics, the pioneering Cybersecurity Performance Management (CPM) platform reshaping how security leaders measure, track, and improve security performance, is unveiling Governance Boards, a set of cybersecurity performance boards that empower CISOs and their teams to govern with greater efficacy.

Acquia DAM’s latest integrations increase the seamlessness and accessibility of digital content branding

These new integrations help customers scale their use of digital content across digital channels and across regions to deliver a better brand experience in less time

Crawford Technologies and PossibleNOW collaborate to reduce communications preference friction

Crawford Technologies, a provider of innovative document solutions that streamline, improve, and manage customer communications, is announcing a recent partnership with PossibleNOW, a provider of preference and content management software.

Next-gen Fortify Audit Assistant by OpenText empowers AppSec audit accuracy and performance

OpenText, The Information Company, is debuting the next interaction of Fortify Audit Assistant, an AppSec solution designed to integrate security at the beginning of the software development lifecycle—code inception.

Updates to CAST Imaging forward streamlined processes and advanced search for understanding applications

CAST, the global leader in software intelligence technology, is unveiling the winter release of CAST Imaging, the living knowledgebase for understanding the inner workings of software applications. The latest release features innovations in simplicity, process acceleration, search, mapping, and various user experience (UX) enhancements.

Gulp Data partners with Snowflake to expand delivery of its data valuation and monetization services

Gulp Data, the provider of data valuations, data-backed loans, and data monetization services, is announcing a partnership with Snowflake, the Data Cloud company, with the purpose of expanding Gulp Data's finance insights for data assets to the Snowflake user base.

Open source office suite LibreOffice unveils a range of new improvements

LibreOffice, the world's leading free office suite, is announcing a major release for its open source, volunteer-supported office suite

CAST Highlight introduces CO2 Emissions Estimator, forwarding green proprietary initiatives

CAST, the software intelligence leader, is announcing that its latest version of CAST Highlight will feature a new CO2 Emission Estimator capability which will empower organizations to address their green deficiencies. Now available in beta, CAST's CO2 Emission Estimator enables enterprises to estimate their CO2 emissions and energy consumption and take the necessary action to reduce their footprint.

Amplitude continues to empower great digital experiences with Session Replay

Amplitude, Inc., the digital analytics platform provider that helps companies unlock the power of their products, is announcing a series of improvements that empowers enterprises to develop a greater understanding of customer behavior and engagement for positive business outcomes. The three new capabilities—Session Replay, Experiment for web, and Visual tag editor—promotes more attractive, engaging user experiences through intuitive, robust, and automated features.

iGrafx and Planaletix partner to empower AI accessibility, productivity, and more

iGrafx, the process intelligence solutions provider, is announcing a strategic partnership with Planaletix, an innovative artificial intelligence company based in the United Arab Emirates, with the goal of democratizing advanced AI technology and increasing its productivity. By merging the powers of iGrafx's expertise in process intelligence with Planaletix's dedication to AI efficiency and innovation, the two companies embark on an integration that drives operational excellence and successful digital transformation, according to the vendors.

Successfully implementing natural language processing and GenAI with knowledge management

Experts from Datavid joined KMWorld's webinar, Integrating LLMs With a Private Knowledge Platform, to discuss the benefits, latest advancements, and best practices for integrating AI/LLMs into private knowledge platforms.

Rockset introduces new instance class, continuing to make its search and analytics database affordable and effective

Rockset, the search and analytics database built for the cloud, is unveiling a new instance class that innovates on cost efficiency while continuing to support highly intensive compute workloads. Delivering a 30% reduction in compute costs, Rockset's latest instance class—which complements the company's significant innovation momentum—represents a continued commitment toward enabling a wide variety of applications while reducing costs.

Nexthink acquires AppLearn, empowering IT digital dexterity

Nexthink, the digital employee experience management software company, is announcing its recent acquisition of AppLearn, a tailored learning and digital adoption guidance company for employees within applications. Driven by its mission to enable enterprises to get the most out of digital workplace transformation, Nexthink's acquisition of AppLearn will contribute toward the former's delivery of a holistic Digital Employee Experience (DEX) solution.

Fleet consolidates the management of Apple, Windows, and Linux devices from a single platform

Fleet, the open-source platform for IT and endpoint security teams with lots of computers, is announcing a new version of its mobile device management (MDM) platform that eases operating system (OS) sprawl, enabling the management of every kind of corporate device—including those using Apple, Windows, and Linux—from a single place. By reducing the demands on IT departments who manage these devices, Fleet's latest platform iteration promotes both customization and zero trust, according to the vendor.

deepset debuts quantifiable LLM response accuracy with latest capability

deepset, the company behind the popular Haystack open source framework for building NLP services, is debuting a revolutionary capability to its cloud platform that offers insights into the precision and accuracy of LLM generative AI (GenAI) responses.

Pecan AI debuts Predictive GenAI, an ML- and AI-powered predictive solution for business users

Pecan AI, the AI-based predictive analytics company for data analysts and business teams, is debuting Predictive GenAI, a machine learning (ML) and generative AI (GenAI) solution born from the growing divide between the promises of AI and predictive technology and the realities of its lagging implementation and success. Predictive GenAI enables organizations to rapidly integrate easy predictive modeling into their workflows, particularly geared toward business user comprehension.

Algolia debuts Merchandise Studio, an AI hub for optimizing digital storefront success

Algolia, the end-to-end AI Search and Discovery platform, is launching a series of capabilities designed to optimize and enrich the process of managing enterprise merchandising and user experience in the digital world.

Revionics debuts GenAI chatbot for surfacing product and finance insights

Revionics, an Aptos company and provider of retail pricing, promotion, markdown, and advanced analytics solutions, is debuting a new generative AI (GenAI)-powered chatbot that surfaces various insights regarding product and performance data.

InMoment and Bright develop AI simulation-based employee upskilling solution

Partnership will deliver an integrated, AI-powered upskilling solution engineered to improve employee capabilities and coaching while eliminating skill gaps

Markets EQ unveils AI-powered tonal analysis for improving investor perception

Markets EQ, the enterprise communication tools provider, is debuting a tonal-based AI solution that provides insights into emotional and psychological states during executive communications. Through advanced tonal recognition analysis, this solution works to improve the value of communications by detecting and revealing auditory nuance.

AgencyBloc focuses efforts on insurance and Medicare markets with latest capabilities

AgencyBloc, the insurance benefits and senior market growth platform provider, is debuting expanded enterprise capabilities designed to increase sales for large insurance organizations while maintaining adherence to compliance demands. Prompted by AgencyBloc's focus on insurance and Medicare market growth, this expansion serves to accommodate these spaces' unique needs.

Email marketing company Rocketseed achieves ISO 27001 certification

Rocketseed, the email signature and one-to-one email marketing company, is announcing its recent ISO 27001:2017 certification, affirming its dedication to global data security and privacy standards. Empowering business to turn everyday emails into powerful marketing channels, Rocketseed's latest certification echoes its commitment towards delivering truly honest and protected experiences.

Coveo launches enterprise-ready GenAI for accurate, relevant question-answering

The enterprise-ready large language model (LLM) solution—dubbed Coveo Relevance Generative Answering—is now generally available

Smartling and Iterable make multilingual, cross-channel communication easy

Smartling, Inc., the enterprise LanguageAI company, is unveiling a new integration with Iterable, the AI-powered customer communication platform, which leverages the combined power of Iterable's cross-channel marketing capabilities and Smartling's LanguageAI platform. This integration will power frictionless data exchange between the two companies, ultimately empowering better multilingual experiences at every interaction, according to the vendors.

LTIMindtree and Microsoft collaborate to deliver an AI-powered employee experience

LTIMindtree, a global technology consulting and digital solutions company, is announcing a strategic collaboration with Microsoft to drive the delivery of effective and personalized employee and customer experiences. Leveraging LTIMindtree's Generative AI-powered Employee Engagement Applications with Microsoft Azure OpenAI Service and Azure Cognitive Search, this collaboration will empower greater enterprise experiences with enhanced cognitive intelligence.

Seek AI and Prodigy integrate, combining natural language querying with marketing analytics

Seek AI, a developer of generative AI for data solutions, is debuting the integration of its natural language to SQL (NL2SQL) solution into Prodigy, a cloud-based production data SaaMS (Software as Managed Service) platform. With this integration, accessibility to advanced data insights will increase, enabling marketers to make data-driven decisions with the most sophisticated data.

Stravito releases Microsoft Sharepoint and Microsoft Teams integration for intuitive file management

Tighter integration with Microsoft allows for smoother and faster document transition

The maturing role of the intranet in 2024

Mary Kaplan, head of product marketing at LumApps, and Lisa Capra, product marketing manager at LumApps examine how intranets can be leveraged to propel an enterprise toward modernity, inviting KM joy that contents every employee

Taming information chaos to drive successful AI initiatives

To help navigate these obstacles, Ville Somppi, vice president, industry solutions at M-Files, and Anthony Vigliotti, chief product officer at Adlib Software offer a myriad of strategies for enabling a data infrastructure that best supports AI

AnswerRocket’s Skill Studio drives truly customizable AI copilots

AnswerRocket, an innovator in generative AI (GenAI)-powered analytics, is debuting Skill Studio, an AI copilot development solution that enables enterprises to build deeply custom AI that meets the unique needs of data regardless of the department or role it resides in. 

Kinetica debuts SQL-GPT for easing Telecom workloads

Kinetica, the real-time database purpose built for enabling analytics and generative AI on time-series and spatial data, is announcing the availability of Kinetica SQL-GPT for Telecom, a large language model (LLM)-powered solution for translating natural English into SQL queries. Now designed to accommodate the rigid demands of the telecommunications industry, Kinetica's SQL-GPT for Telco empowers easy data exploration and analysis with real-time, interactive conversations.

Neo4j and AWS collaborate to drive accurate, transparent, and explainable GenAI

Neo4j, one of the world's leading graph database and analytics companies, has unveiled a multi-year Strategic Collaboration Agreement (SCA) with AWS aimed toward enabling enterprises to improve generative AI (GenAI) results with greater accuracy, transparency, and explainability by leveraging a combination of knowledge graphs, native vector search, and AWS integrations.

Adapting and accepting GenAI in KM and content delivery

David Seuss, CEO at Northern Light, and Johnny Kinnaird, director of AI success at Shelf, joined KMWorld's webinar, Using Generative AI for Fast, Accurate Knowledge from Unstructured Content, to highlight the role that generative AI (GenAI) can play in optimizing unstructured content access, driving better decision making, lower operational costs, and increased revenue overall.

MeteorAI by Caylent accelerates quality GenAI app development for AWS customers

MeteorAI is a proprietary generative artificial intelligence (AI) framework that amplifies the power of company data and expedites the experimentation cycle of generative AI solutions

Version 23.3 of Armis Centrix supercharges cyber exposure intelligence and applicability

Armis, the asset intelligence cybersecurity company, is unveiling version 23.3 of the Armis Centrix platform, the cyber exposure management solution that sees, secures, protects, and manages billions of assets around the world in real time. The latest release focuses on expanding the applicability of the platform, introducing enhanced integrations for more strategic, intelligent outcomes, as well as automation and alert improvements for enhanced granularity.

Unlocking the power of ChatGPT for customer service with USU

Robbie Plourde, global principal solution engineer at USU, and Florian Schwingenschloegl, enterprise sales manager at USU, joined KMWorld's webinar, Unlocking the Future: ChatGPT Integration and Digital Transformation of Customer Service, to examine how USU's knowledge management expertise can invite digital transformation that leverages the true power of GenAI.

How Pryon mitigates the risks of GenAI in enterprise contexts

Experts from Pryon joined KMWorld's webinar, Navigating the Risks of Generative AI for Knowledge Management, to explore Pryon's AI knowledge management platform

Rockset achieves billion-scale similarity search, driving scalable AI apps

New integrations enables developers to efficiently scale AI applications in the cloud

Tips on hosting knowledge-sharing events at KMWorld 2023

Luis Rodriguez led KMWorld 2023's session, "Humans Connect as AI Surges!" to share tips and lessons learned from the Technology Day (previously Expertise Day) event, offering insights on uniting humans and AI in effort to drive engagement and learning

AI and ethics for the enterprise at KMWorld 2023

Anthony J Rhem, CEO/principal consultant, A. J. Rhem & Associates, and author, Knowledge Management in Practice and Essential Topics in Artificial Intelligence, led KMWorld 2023's Enterprise AI World session, "AI & Ethics for the Enterprise," to explore viable and comprehensive ways that enterprises can cultivate truly responsible and trustworthy AI.

KMWorld 2023’s second day keynotes strike the balance between human connection and AI

At KMWorld's keynote session, experts in their fields covered a myriad of KM topics pertinent to the dynamic nature of modern business. Each speaker emphasized an overarching purpose regarding knowledge at the proprietary level—that it should spark joy and productivity, bringing users extraordinary experiences and new, exciting opportunities.

Generative AI in KM initiatives at KMWorld 2023

Jason McCullagh, director, marketplace alliances, Upland BA Insight Software, led KMWorld 2023's session, "Generative AI in KM Initiatives," to consider the ways GenAI and KM initiatives can find success as a formidable unit rather than warring concepts, walking attendees through  trends, technologies, and practical considerations of a united GenAI and KM strategy. 

KM and the future of work at KMWorld 2023

Lynda Braksiek, principal research lead, knowledge management, APQC, and Jeff Willinger, digital experience director, Withum, led KMWorld 2023's session, "KM & the Future of Work," to discuss the latest advancements in technology and how that will alter the path of KM and its practitioners.

Putting enterprise search in perspective at KMWorld 2023

Sebastian Klatt, senior consultant, Raytion GmbH, led KMWorld 2023's Enterprise Search and Discovery session, "Putting Enterprise Search in Perspective," to examine the principles of enterprise search, bringing back into focus its true value and use cases.

Communication, collaboration, and employee platforms at KMWorld 2023

Experienced KM practitioners from TechnipFMC led KMWorld 2023's session, "Communication, Collaboration, and Employee Platforms," to share their tips and techniques for engaging employees across the globe and the digital landscape

Evolution or transformation? Rethinking KM in the chaos of disruption at KMWorld 2023

Suzan Pickels, knowledge manager at CRB, led KMWorld 2023's session, "Evolution or Transformation? Rethinking KM in the Chaos of Disruption," to exemplify the ways in which CRB is leveraging new tech to prioritize knowledge efforts, address clients' needs, and invest in AI analysis and application

Generative AI search: preventing defects and creating an answer engine

Colin Harman, head of technology, Nesh, and Ryan Welsh, founder and CEO, Kyndi, led KMWorld 2023's session, "Generative AI Search: Preventing Defects and Creating an Answer Engine," to explore the shortcomings and potential successes of generative AI (GenAI) search.

Communities of practice for knowledge sharing and innovation at KMWorld 2023

Stan Garfield, author of five KM books and founder of SIKM Leaders Community led KMWorld 2023's workshop, "Communities of Practice for Knowledge Sharing & Innovation," discussing community fundamentals and foundations that invite successful CoPs that emphasize community culture, management, goals, and measurements.

Building a governance model for enterprise knowledge at KMWorld 2023

Art Murray, CEO, Applied Knowledge Sciences, Inc. and director, enterprise of the future program, International Institute for Knowledge and Innovation, led KMWorld 2023's workshop, "Building a Governance Model for Enterprise Knowledge," to explore the seven major facets of organizational knowledge governance that, in the face of the proliferation of KM assets, place KM joy at the forefront.

SnapLogic and Acolad partner to deliver GenAI translation and integration solutions

SnapLogic, the generative integration company, is announcing its partnership with Acolad, a content and language solutions provider, aimed at developing and delivering generative AI (GenAI) translation solutions for both language and integration professionals alike.

Thinking critically of GenAI and its knowledge management application

Expert panelists joined KMWorld's roundtable webinar to offer their expertise in cutting-edge applications and benefits of GenAI for capturing, curating, and distributing knowledge successfully

DeltaXML launches ConversionQA for enhanced converted document integrity

DeltaXML, an innovator in the world of document management and XML comparison, is launching ConversionQA, a document assurance solution that examines document content that has undergone conversion, driving confidence in documents' adherence to its original source.

The GenAI surge: Navigating best practices and strategies for successful usage

A panel of experts joined KMWorld's webinar, Unlocking the Power of Data-Driven Strategies: A GenAI Journey, to examine GenAI strategies and best practices

Digibee debuts AI-based documentation for rapid understanding of pipeline integrations

Digibee, an integration Platform-as-a-Service (iPaaS) company that helps organizations build flexible, highly scalable integration architecture, is introducing the AI Generator for Pipeline Documentation—a capability leveraging generative AI (GenAI) practices to help enterprises understand their integration processes—to its integration platform.

Appian’s Connected Underwriting Life Workbench optimizes workflows for insurance underwriting

New workbench enables holistic underwriting automation and workload management to improve operational efficiency and underwriter experience

Optimizing document and workflow productivity with the Foxit PDF Editor Suite

Deboshree Sarkar, senior product marketing manager at Foxit, and Zlatko Gornjevski, EMEA senior solutions engineer at Foxit, joined KMWorld's webinar, Exploring Foxit PDF Editor Suite: All-In-One Productivity Platform, to offer webinar viewers the solution to this age-old KM inefficiency: A comprehensive, unified workflow productivity product designed to empower workers with flexibility, efficacy, and efficiency in an increasingly disparate and digital era.

UiPath’s Autopilot blends AI and automation for enhanced workflow productivity

UiPath, a leading enterprise automation software company, is debuting Autopilot—the latest AI-powered solution that blends generative AI (GenAI), specialized AI, and automation—enabling UiPath Business Automation Platform users to rapidly automate workflows using natural language.

Exploring content management, security, and governance in the digital era

Experts joined KMWorld's webinar to guide viewers through mastering content governance, security, and management while making room for contemporary digital practices

Mediaflux Pocket combines multifactor authentication with authorization for enhanced data access security

Arcitecta, the data management software company, is releasing Mediaflux Pocket, a new multifactor authentication and authorization (MFA&A) application designed to address the myriad issues associated with unauthorized access to data repositories and file systems filled with sensitive data.

Cognizant and Vianai partner to empower enterprise LLM development and application

Cognizant, the engineers of modern business, and Vianai Systems, Inc., the human-centered AI platform and products company, are announcing a strategic partnership aimed at accelerating global go-to-market strategies for human-centered AI solutions.

Leostream 2023.2 enhances remote IT with new vendor support, self-hosting options, and UI

Leostream 2023.2, the latest iteration of the company's Remote Desktop Access Platform, is designed to empower IT teams to "work-from-anywhere"

SYSPRO and SugarCRM partner to deliver an integrated ERP and CRM solution

SYSPRO, a global provider of industry-built enterprise resource planning (ERP) software, and SugarCRM, the provider of the award-winning AI-driven CRM platform, are announcing their recent partnership aimed at offering mid-market manufacturers and distributors a tightly integrated ERP and CRM solution for improved operational efficiency.

Tiger Eye Blueprint relaunches with specific focus on longevity, scalability, and legal KM

Tiger Eye Blueprint is revamped with future-proof capabilities, enhanced scalability, and specific features for legal KM workloads

ClearDATA continues to offer healthcare orgs comprehensive, secure, and configurable cloud data management

ClearDATA is enhancing its portfolio with service and support options that focus on accommodating customers' unique cloud maturities, compliance requirements, and security expertise

HumanFirst’s Google Cloud alliance empowers advanced unstructured data management and AI performance

HumanFirst, the low-code data productivity suite, is announcing a new Google Cloud alliance aimed at enabling enterprises all over the world to enhance data insight discovery and AI application performance based on unstructured, text-based data. 

Caylent unveils RAG knowledge base framework for rapid and comprehensive genAI implementation

Caylent, the cloud services company and AWS Premier Tier partner, is debuting the Generative AI (GenAI) Knowledge Base Catalyst, a proprietary Retrieval Augmented Generation (RAG) knowledge base framework, built on AWS Bedrock and powered by Anthropic's Claude 2, that accelerates the implementation of genAI-based knowledge management.

$7.5M in Pre-Series A funding supercharges Aampe’s marketing AI

Solution provides foundational AI infrastructure for marketers to personalize messaging at scale

Apica’s Generative AI Assistant enriches data context and fills knowledge gaps

Apica, a leader in data management and active observability, is debuting a new generative AI (genAI) assistant for the Apica Ascent Platform, designed to enrich data context and fill knowledge gaps.

Implementing trustworthy and reliable KM generative AI

Jeff Evernham, VP of strategy and solutions at Sinequa, and Ryan Welsh, founder and CEO of Kyndi, explore strategies and best practices for implementing genAI with accuracy and reliability

Approaching successful digital journeys with AI: Questions to consider

Joe Pairman, director of product management Tridion at RWS, and Rahel Anne Bailie, executive consultant at ICP, joined KMWorld's webinar, Delivering Better Digital Journeys with AI, to explore how AI holds the key toward crafting digital experiences that build loyalty and engagement, increase productivity, and overcome information silos.

SolarWinds launches new service management solution and enhances database observability

SolarWinds, the provider of simple, powerful, secure observability, and IT management software, is unveiling a series of new service management and database observability solutions that are engineered to forward positive business outcomes while maximizing the productivity of IT environments.

AnswerRocket brings enhancements to Max, the genAI analytics assistant

GenAI analytics platform unlocks actionable business insights with Max, a highly customizable AI data analyst

Secoda raises $14M in Series A funding round, propelling centralized, accessible data

Secoda, the AI-powered data search, cataloging, lineage, and documentation platform, is announcing the achievement of a recent funding milestone, having raised $14 million in a Series A funding round.

Ivanti and Catchpoint join forces to detect and mitigate against remote connectivity issues

Detect and troubleshoot remote connectivity issues before they impact the workforce

Supercharging CX with AI for enterprise-wide benefits

Experts from NICE joined KMWorld's webinar to discuss how leveraging AI may be the key toward analyzing and capturing customer insights

The latest AI/ML technologies for optimizing knowledge management

Experts from Access, Verint, and Lucidworks joined KMWorld's webinar to explore the latest and greatest AI/ML solutions and strategies that empower, fortify, and maximize the value of knowledge management

Nutanix launches GPT-in-a-Box, an enterprise-ready genAI accelerator platform

AI infrastructure solution accelerates customers' path to GPT and LLMs while keeping organizations in control of their data

Tech Mahindra launches generative AI email tool for improved contact center productivity

Tech Mahindra, a provider of digital transformation, consulting, and business re-engineering services and solutions, is announcing the launch of Generative AI Powered Email amplifAIer in partnership with Google.

$44M in funding fuels Rockset to innovate in AI, search, and analytics

Rockset, the search and analytics company, is announcing its recent funding milestone—raising $44 million for a total capital of $105 million—which will be used to expand the company's efforts in supporting the build of AI, search, and analytics applications.

CallTrackingMetrics launches ChatAI, the AI-powered virtual support agent

CallTrackingMetrics, a global conversation analytics company, is unveiling ChatAI, an AI-powered virtual agent that builds off the company's previous release, AskAI powered by ChatGPT.

ACE LLM by Gupshup offers an expansive set of GPT models for optimizing the customer lifecycle

Gupshup, the conversational engagement platform, is debuting ACE LLM, a family of GPT models optimized for business conversations, spanning a variety of functions—such as marketing, commerce, support, HR, and IT—and industries—including banking, retail, utilities, and more.

Neo4j unveils new vector search capability in continued support of LLM and generative AI applications

Neo4j, the graph database and analytics company, is announcing that it has integrated native vector search into its core database capabilities, introducing massive support for the ever-popular and -growing world of generative AI, semantic search, and LLMs.

Twilio launches expansive set of AI tools, inviting hyper-personalized customer experiences

New Twilio CustomerAI capabilities use voice intelligence, predictive analytics, and generative journeys to help build marketing campaigns

Kyndryl and Microsoft collaborate to drive innovative and accessible generative AI

Kyndryl, the technology infrastructure services provider, in a joint effort with Microsoft, is announcing an AI solution initiative that will accelerate the successful adoption of generative AI at the enterprise level.

Gulfstream Legal Group debuts latest e-discovery tools for optimized efficiency and ease

New tools cut previously hours-long processes down to minutes

Hygraph introduces top-level remote fields to enhance and simplify its content management platform

New capability enables organizations to connect multiple remote sources and serve content via a single Hygraph API

Glossary by Haystack eliminates jargon barriers in the workplace

Haystack, the provider of cutting-edge intranet solutions, is announcing the launch of Glossary, a free, scalable, self-service solution built to level the playing field for employees faced with jargon barriers at their workplaces.

mondayDB 1.0’s re-engineered infrastructure dramatically improves performance speed, scalability, and flexibility

monday.com, the provider of the work operating system (Work OS), is announcing the launch of mondayDB 1.0, the next iteration of the company's Work OS platform re-engineered with a new infrastructure.

KnowledgeLake debuts suite of solutions for optimizing enterprise workflows with AI

Innovative portfolio of low-code offerings helps organizations solve business-specific challenges faster and easier

Navigating the challenges and advantages of generative AI for KM

Experts in KM joined KMWorld's webinar to explore AI's potential and drawbacks, offering ways in which AI can be leveraged to invite transformative, modern KM

CodeSee debuts generative AI-powered codebase understanding

CodeSee, provider of the first code visibility platform, is announcing the latest feature to join its robust platform—generative AI-powered codebase understanding.

Teleport Assist combines chat-based AI with cloud infrastructure management

DevOps teams can now use AI to chat with cloud environments

Wallaroo.AI and Ampere join forces to deliver energy- and cost-efficient cloud AI

Wallaroo.AI, the company scaling production machine learning (ML) from the cloud to the edge, and Ampere, the modern semiconductor company, are announcing their strategic collaboration, aimed toward creating optimized hardware and software solutions that innovate on efficiency, sustainability, and lower cost per inference for cloud AI.

Cybersecurity startup Teleskope brings intelligent automation to data security and privacy compliance

Teleskope, a cybersecurity startup, is unveiling its data protection platform, engineered to automate data security, privacy, and compliance at scale.

Daasity unveils its consultancy agency for driving data-centric environments based on Daasity analytics

Merchants can leverage Daasity's analysts and engineers to become true data-driven organizations and drive their businesses forward

Red Access debuts the first agentless, secure browsing platform for hybrid work

Agentless platform goes beyond the browser to protect desktop web applications from browsing risks that originate outside of web browsers

Tabnine Chat unites generative AI-powered assistant technology with coding expertise for developers

AI code assistant expands platform with a single, secure, and managed chat solution

Conversica and Salesforce partner, integrating generative AI with Salesforce marketing capabilities

Conversica, Inc., the leading provider of AI-powered conversation automation solutions for enterprise revenue teams, is announcing its partnership with Salesforce, capitalizing on the recent surge in popularity in generative AI; the two vendors aim to intelligently automate marketing functions with their combined technological integration, prompting better, more efficient customer experiences.

MIKEY from XFactor.io introduces industry-trained AI to revenue-growth management

XFactor.io, the AI-powered go-to-market platform, is unveiling MIKEY, an AI platform designed to analyze market trajectories and fluctuations, optimizing revenue-based growth decisions at scale.

Cybersyn launches Snowflake native apps that supercharge visibility in financial, economic, and eCommerce industries

Cybersyn, the Data-as-a-Service company, is debuting two new Snowflake native apps—the Financial and Economic Essentials App and the eCommerce Benchmarks App—exclusively available on the Snowflake Marketplace.

Treasure Data and Artefact partner to improve marketing team efficiency and efficacy

Treasure Data, the enterprise customer data platform (CDP) provider, and Artefact, the international data services company, are announcing a formal partnership aimed at increasing business value for their clients' marketing campaigns while improving and personalizing customer experiences.

data.world launches Eureka Bot, a generative AI-powered data governance automation assistant

data.world is unveiling a new class of AI-driven bots designed to expedite the delivery of governed data throughout organization teams.

Propelling intelligent content services with AI and other strategies

Experts joined KMWorld's webinar to discuss what makes a content service truly intelligent

Zendesk acquires Tymeshift, forwarding its journey in providing intelligent WFM

The acquisition furthers the company's commitment to offer innovative omnichannel and AI capabilities

Stravito introduces generative AI search features to its platform for exclusively enterprise-owned data

Stravito is unveiling its latest proprietary generative AI capabilities, designed to revolutionize the search experience, bringing users ever closer to the insights they need.

NINJIO SENSE offers personalized, robust CSAT based on behavioral science

NINJIO is launching NINJIO SENSE, a behavioral science-based solution that empowers a culture of cybersecurity based on human behavior, divided into seven core susceptibilities—curiosity, fear, craving, obedience, opportunity, social, and urgency.

Tools and best practices for modernizing search with AI

Joined by a variety of search experts, KMWorld recently held a webinar to surface the ways in which archaic search strategies can be catapulted into the future with an array of technologies, including AI

Granica emerges from stealth with revolutionary AI efficiency platform

Granica is emerging from stealth—backed by $45M in funding—and introducing its cloud native AI efficiency platform, built to put valuable, data-centric AI research into the hands of enterprises.

VMware launches DEX improvements to optimize efficiency and cost for the employee experience

VMware is announcing a series of upgrades to its digital employee experience (DEX) solution that will ultimately increase its presence as a unified approach toward empowering IT teams' productivity while reducing cost drains.

DataStax furthers the enhancement of AI applications with vector search availability

DataStax is announcing that its Database-as-a-Service, Astra DB, now supports vector search—representing a leap by the company into enhanced support for AI workloads, including those using LLMs.

Aware expands positive employee experiences with Webex integration

Aware empowers organizations with real-time organizational intelligence, security, and compliance for Webex Messaging

Domino’s Summer 2023 release drives optimized, responsible, and affordable AI

Domino Data Lab is launching a variety of brand-new capabilities as part of its Summer 2023 release, aimed toward optimizing the application of AI in companies seeking (yet struggling) to leverage its bountiful business possibilities.

Integral’s Privacy Simulation Suite secures privacy processing while maximizing dataset utility

Integral is announcing the launch of the Privacy Simulation Suite, a new software suite designed to enable healthcare enterprises to utilize their sensitive data to shed light on the future effects of privacy processing on a dataset prior to its processing completion.

Strategies for implementing generative AI to transform content infrastructures

KMWorld held a webinar, Accelerate, Augment, and Automate: How AI Can Supercharge Your Content Lifecycle, to break down how generative AI can reimagine content infrastructures

SolarWinds introduces new AI upgrades to its ITSM solution

SolarWinds is announcing the advancement of AI and ML capabilities within its IT service management (ITSM) solution, SolarWinds Service Desk

Elastic democratizes generative AI for proprietary data with the Elasticsearch Relevance Engine

Elastic is launching the Elasticsearch Relevance Engine (ESRE), an engine designed to augment and power AI-based search applications using proprietary enterprise data.

Applying Pryon’s enterprise AI platform to alleviate knowledge friction in modern KM systems

Experts from Pryon joined KMWorld's webinar, "AI's Role in Unlocking Enterprise Knowledge," to highlight knowledge friction plaguing many enterprises and how AI is the way to solve it.

Guru’s Answers redefines holistic knowledge search

With Answers, users will be able to connect Guru to their company's apps and find information instantly

Zendesk empowers intelligent CX with AI

Trillions of data points informing bots and generative AI will help every business deliver superior customer experiences

ibi WebFOCUS 9.2 continues to unify BI operations while innovating UI, reporting, and containerization

ibi, a scalable data and analytics software platform that makes data easy to access and analytics easy to consume, is announcing the general availability of ibi WebFOCUS 9.2—an enterprise business intelligence and analytics solution equipped with data management, visual discovery, predictive analytics, and powerful visualizations.

Empowering cross-functional IT teams to optimize the employee experience

Lisa Capra, product marketing manager at LumApps, joined KMWorld's webinar, "Connecting the Dots: The Crucial Role of IT Leaders in Employee Performance," to examine how IT leaders can effectively manifest their newfound responsibilities in regards to employee experience (EX)

Augmenting CX and KM with ChatGPT technology

eGain thought leaders and practitioners joined KMWorld's webinar, "ChatGPT and Generative AI for CX: Hype, Reality, and What to Know and Do," to unveil the ways in which generative AI can revolutionize experience areas for businesses.

How current economic uncertainty points to productivity software improvement

Experts from Enterprise Strategy Group (ESG) and Foxit Software joined KMWorld's webinar, "Productivity Software Tools—Understanding Current Business Sentiment and Strategies," to dive into how understanding the current business sentiment and best practice strategies—as well as embracing a variety of productivity software tools—can transform organizations into successful, contemporary competitors despite macroeconomic headwinds.

CAST releases automated code inefficiency detection for sustainability efforts

CAST is launching Green Software Insights, a technology now available within the company's CAST Highlight product that automatically uncovers "green deficiencies" within application source code, enabling organizations to quantify their green impact in software energy consumption.

Alorica refinances with $725M to drive global CX solutions

Refinancing enables leading CX provider's globalization strategy and product expansion

Uniting data mesh and data fabric within a single, modernized architecture

Examine modern data architectures and knowledge graph technology

TripleBlind’s latest data de-identification solutions spark healthcare and life sciences innovation

The product suite empowers healthcare and life science organizations with automated data de-identification solutions

LumApps introduces Spaces, a collaborative, streamlined knowledge sharing hub

LumApps is releasing "Spaces," a brand-new feature that eases knowledge access while propelling a collaborative, engaging workplace environment.

PagerDuty invites security and productivity to hybrid environments with process automation solution

New architecture allows DevOps and ITOps to reduce risk and automation costs across hybrid and distributed secure infrastructure

Fibery’s generative AI assistant enhances productivity with accessible, customizable workspaces

Integrating Open AI's GPT-3 API, the Fibery AI Assistant will enable faster, more efficient work and knowledge management

Vianai Systems presents hila, the trustworthy AI assistant for financial professionals

Vianai Systems is introducing hila, an AI-powered, document-centered chat assistant designed to support a variety of investment professionals.

Zendesk customer service innovations supercharged by AWS strategic collaboration agreement

Zendesk is announcing a five-year strategic collaboration agreement (SCA) with AWS, designed to drive tailored, intelligent, and scalable customer experiences (CX), further amplified by enhanced support operations.

Elastic unites robust cloud security operations for AWS

Launching CSPM, container workload security, and cloud vulnerability management to modernize cloud security operations

NuMind unveils NLP tool for expediting ML model creation with $3M seed funding

NuMind is announcing its $3 million seed funding, led by Flybridge with participation from big_bets, Carya Ventures, the Pioneer Fund, Velocity Ventures, Sharpstone Capital, and Y Combinator.

Techniques to deliver knowledge where, when, and how you need it

KMWorld recently held a webinar featuring speaker John Chmaj, senior director of product strategy and knowledge management at Verint, to delve into the world of knowledgeable, seamless application experiences

VMware drives unified endpoint management and app delivery for the hybrid workforce

VMware is announcing enhancements to the VMware Anywhere Workspace platform, as well as the introduction of the unified orchestration framework, the Workspace ONE Marketplace, and the Apps on Demand for published apps. These releases work to close the gap between hybrid workforces, disparate and legacy tooling, and mitigating overall operational complexities.

Research management tool from Stravito streamlines project workflows

Stravito is unveiling Research Management, a solution designed to optimize project workflows armed with instantaneous research publication, project brief templates, and enhanced project commissioning

Driving personalization and efficiency in the employee experience with LumApps

Mary Kaplan, product marketing manager at LumApps, joined KMWorld's webinar, "Improving Workplace Productivity: Automation with a Human Touch," to reveal the methods and technologies that can cultivate a positive, customized employee experience (EX) to ultimately improve time allocation and productivity for critical and non-critical tasks.

BrainChip’s second generation Akida platform cultivates high-performance, intelligent edge devices

BrainChip Holdings Ltd is launching the second iteration of the Akida platform, the event-based digital neuromorphic processor IP that imitates the human brain for efficient data processing.

Nyriad and DigitalGlue partner to enhance operational efficiency and performance of creative workloads

Nyriad and DigitalGlue are announcing their recent partnership which will propel productivity for media production workflows without increasing its complexity.

KM trends and challenges for 2023

From automation and software use cases, to efficient legacy system policies, to streamlined knowledge ingestion, experts at CKO, Access, and Verint gathered to offer their insights in KMWorld's webinar, "The Top Trends in KM for 2023."

Vendr Explore offers a dynamic SaaS catalog for transparent procurement

Dynamic software catalog of 19,000 products brings unprecedented visibility into data; ensures transparent pricing, streamlined procurement

ClickUp 3.0 promises accelerated and customizable workflow productivity

ClickUp, the productivity platform that brings work together in one place, is unveiling ClickUp 3.0, the newest iteration of its platform built to further drive workflow efficiency.

Foundry’s Sales Acceleration brings actionable, consolidated insights for sales teams

Foundry, the media, data, and martech division of IDG Inc., is launching its account-based sales acceleration product built on the Triblio ABM orchestration platform.

Appen launches three products for ethical and trustworthy generative AI

Appen Limited, the provider of high-quality data for the AI lifecycle, is unveiling three new products that will empower organizations to leverage the power of generative AI, as well as enhance the end-user experience with the expertise of diverse AI training specialists.

Agora launches two audio solutions for enhancing the age of workplace hybridity

Agora's AI Noise Suppression removes unwanted noise and echoes from calls, allowing users to stream, chat or call anywhere

Extending SKOS to manage complex taxonomies

KMWorld held a webinar, "Five Key Considerations for Managing Complex Taxonomies," to address this organizational challenge, which ultimately invites wasted time and resources in creating, managing, and using complex taxonomies.

Rossum enhances its online marketplace for creating agile, end-to-end IDP solutions

Rossum, the cloud-native Intelligent Document Processing (IDP) company, is unveiling its latest improvements to its online marketplace, a unified experience for accessing AI-enabled document process capabilities that doesn't require support from software developers.

Appfire and monday.com partner to expand their workflow optimization reach

Appfire announces plans for multiple new apps in the monday.com app marketplace

Strategies in remediating and adapting to enterprise-scale shadow intranets

Elizabeth Schaefermann, senior product manager at Publicis Sapient, joined KMWorld's webinar, "Shadow Intranets: Managing the "Whack-a-Mole" Problem for KM," to offer their insight into why "shadow intranets" are created, how they impact business operations, and strategies in remediating its challenges for the betterment of knowledge management in your organization.

eGain Instant Answers eases knowledge search pains

Instant Answers offers a simple experience for users to find relevant answer snippets from enterprise knowledge bases using generative-AI technology

Improvements to LibreOffice continue to enhance the free, community-driven office suite software

The Document Foundation, a non-profit fighting against vendor lock-in through free, open-source, and powerful tools, is announcing the next major release of LibreOffice, a community-driven and developed office suite software.

$6.75M in seed funding for Kognitos propels generative AI for business automation

Kognitos, provider of generative AI for business automation using Large Language Models (LLMs), announced the completion of a seed funding round that has raised $6.75 million, bringing its total venture capital to $9.35 million.

DeciSym and Sylabs join forces to create a virtual data fabric for enhanced DoD cyber testing

DeciSym, the cyber security solution company, and Sylabs, provider of professional tools and services for high performance container runtime technology, have both been awarded an investment tender to develop a virtual data fabric to enhance cyber testing operational effectiveness for the DoD.

Trends in navigating knowledge management migration amid cloud adoption

KMWorld hosted a webinar, "Knowledge Management Migration Trends," to explore the latest migration trends for KM

Sinequa launches Workplace Search to support the employee experience

New SaaS solution makes finding knowledge and expertise in the digital workplace effortless

Generative AI search tool built for accuracy emerges from stealth

Andi, the AI search assistant, is visual, conversational, and factually accurate

Serviceaide upgrades its IT and enterprise service management solutions to embrace greater self-service, management, and automation

Serviceaide, Inc., a global provider of modern IT and enterprise service management solutions, is announcing its Kruger release, updating the enterprise's product line with technology integration, feature enhancements, and the launch of the Luma mobile app.

Keypoint Intelligence and AgentDealer partner to enhance the office technology industry

The partnership continues to evolve as the industry changes by expanding offerings and updating methods, while intimately understanding and serving manufacturers', channels', and their customers' transformation in the digital printing and imaging sector

Appfire acquires 20-plus ServiceRocket apps to accelerate organizational growth and productivity

Appfire, an enterprise collaboration software company, is announcing its recent acquisition of ServiceRocket applications, including the Connector for Salesforce and Jira and the Connector for Salesforce and Confluence.

NICE introduces new analytics and machine learning capabilities to NEVA Discovery

New capabilities for NEVA Discover present advanced automation experience

$50M investment in Dialpad fosters continued research and development of AI technologies

Investment over the next five years will transform employee, agent, and customer experiences

Cultivating a positive employee experience amid 2023 trends

Mary Kaplan, product marketing manager at LumApps, and Brooks Jordan, VP of business development at Social Edge Consulting, joined KMWorld to explore the avenues that organizations must embark on in 2023 to increase employee engagement

How Pryon’s platform propels knowledge management into modernity

This KMWorld webinar focuses on transforming enterprise content into knowledge for employees, partners, and customers to "Just Know Now."

ECM management for today’s landscape of disparate records and sources

As modernizing systems becomes the latest and greatest trend in every industry, the methods and modes to achieve that transformation are critical toward its success. In regard to ECM management and legacy records, these variables can be extreme roadblocks in the way of accomplishing digital transformation. To explore these varying ECM challenges, KMWorld hosted a webinar, "Conquering ECM Challenges in the Modern Enterprise," sponsored by Access and Hyland, diving into the multitude of ways digitization can be optimized to best support ECM and its modern needs.

LumApps acquisition of Vizir enhances digital employee experience with conversational AI

LumApps, provider of a global employee experience platform, is announcing its acquisition of Vizir, the enterprise behind no-code digital assistant technology, ultimately enhancing LumApps' platform through streamlining automation.

Version 11.9 of Sinequa’s Search Cloud Platform strengthens search, connection, and simplicity

Delivers features and enhancements to improve search experiences for customers and partners

Combating siloed information with expanded employee network and interaction

Sarah Dobson, new business director at Starmind, discussed how optimized knowledge management can improve R&D cycles for enhanced time-to-market in KMWorld's webinar, "How Knowledge Sharing Accelerates R&D Cycles."

The evolving informational exchange and the significance of structured content authoring

KMWorld invited Jan Benedictus, founder and managing director of Fonto, to investigate the future of structured content and its value in the process of modern information exchange during a webinar presentation.

Navigating pandemic shockwaves for the contact center agent

Sam Hahn, technology evangelist from eGain, joined KMWorld to discuss how contact centers and their agents are at a disadvantage when it comes to modern knowledge tools.

Harte Hanks acquires InsideOut for $7.5M, improving customer experience endeavors

With the acquisition of InsideOut and its inside sales capabilities, Harte Hanks is positioned to help customers drive growth by optimizing sales and marketing demand generation programs

Stravito introduces reuse-and-recycle insight approach for comprehensive knowledge stories

Stravito, the enterprise insights platform democratizing access to market research for the world's largest organizations, is debuting Scrapbook, a selective insights feature enabling users to pick-and-mix insights from a variety of reports.

$18M in Series A investment for Coefficient gives rise to a bright future for smarter spreadsheets

Thousands of companies rely on Coefficient's spreadsheet-based, data and reporting-automation tool to share insights, increase productivity and boost revenue

Knowledge management and multidisciplinary collaboration at KMWorld 2022

In the opening keynote on the second day of sessions at KMWorld 2022, a panel led by Patrick Lambe, partner at Straits Knowledge and author of Principles of Knowledge Auditing, discussed the connections between the conference streams of knowledge management, taxonomy work, text analytics, and search, and what their collaboration ideally looks like, followed by presenters delving into their particular topic of interest.

Walmart’s knowledge graph strategy for connected learning networks at KMWorld 2022

At KMWorld 2022, Todd Fahlberg, a portfolio manager at Enterprise Knowledge, led a discussion on the crucialness of managing structured and unstructured content throughout a multitude of complex systems, using Walmart's solution as the leading example in his session, "Building an Innovative Learning Ecosystem at Scale with Graph Technologies."

Guiding enterprise search and discovery with open-source technologies at KMWorld 2022

Pari Rajaram, search and AI architect at MITRE, elaborated on the kinds of tools that better achieve search and discovery ambitions during his session, "How to Enhance Search and Recommender Applications Using Open Source Tools and Ideas," at Enterprise Search & Discovery, a co-located event at KMWorld 2022.

The intricacies of responsible AI at KMWorld 2022

At KMWorld 2022, Phaedra Boinodiris, principal consultant for trustworthy AI at IBM, discussed the ethical approaches to AI design and application during her workshop, "What the Titanic Taught Us About Responsible AI (and What We Need to UNLEARN)." 

Creating effective enterprise knowledge flows at KMWorld 2022

In the session, "Transforming Knowledge Flows" at KMWorld 2022, Bethany Brown, knowledge management specialist for Resonance Global, illustrated how databases can become critical for housing knowledge.

Utilizing the metaverse to virtualize knowledge sharing at KMWorld 2022

Dr. Anthony J. Rhem, PhD, CEO and principal consultant of A. J. Rhem & Associates and author of Knowledge Management in Practice, took the stage at KMWorld 2022 to discuss how the metaverse can alter the KM space through improved capturing, sharing, using, and maintaining of knowledge assets.

Intelligent search and its contact center use case at KMWorld 2022

At KMWorld 2022, speakers Sawan Deshpande, head of products for AWS Language Services; Swapnil Paranjpe, senior director of digital data practice at Persistent Systems; and Basker Krishnan, CEO of CogniVision, gathered to examine the ways intelligent search can transform contact center search and discovery for optimized productivity.

Employing storytelling as a vehicle for knowledge sharing at KMWorld 2022

At KMWorld 2022, Johel Brown-Grant, KM lead, U.S. Department of State, and author of Knowledge Management & the Practice of Storytelling, detailed his method toward empowering storytelling to cultivate a shared knowledge base within an enterprise during his workshop,  "Storytelling As Strategy: How Narrative Shapes Knowledge."

Fostering accessible and engaged hybrid/remote work environments at KMWorld 2022

Arvind Jain, CEO and co-founder of Glean, and Jeff Willinger, digital experience director at Withum and Microsoft MVP, discussed the intricacies of hybrid/remote work environments and effective strategies towards maximizing its potential in their workshop, "Enterprise of the Future: Hybrid Work."

Understanding complex knowledge systems and revitalizing knowledge programs at KMWorld 2022

At KMWorld 2022, Dave Snowden, chief scientific officer at The Cynefin Co, explored successful KM methods and reimagining the function it assumes within organizations during his workshop, "KM Strategy."

Curating knowledge to foster accessibility, efficiency, and trust at KMWorld 2022

KMWorld returned in-person to the J.W. Marriott in Washington D.C. on November 7-10, with pre-conference workshops held on November 7

AuditBoard extends capabilities to bolster its ESG program management solution

AuditBoard is unveiling its newest solution aimed at supporting audit and risk management teams to centralize and manage their environmental, social, and governance (ESG) programs.

CogniVision OneView innovates decades-old document viewing technology

New viewer reinvents enterprise content search by leveraging the power of the human brain, augmented by AI, for the last mile of search

Quark’s update to QPP introduces closed-loop content lifecycle management

Built-in structured authoring and omnichannel publishing SaaS features accelerate customized, compliant self-service content creation

Siren and ShadowDragon’s strategic partnership mitigates complexity for modern investigation enterprises

A strategic partnership between Siren and ShadowDragon promises to streamline online environments for modern investigations with flexibility.

Keyword-aware semantic search solution by Pinecone provides advanced hybrid search capabilities

Machine learning search infrastructure company is unveiling its keyword-aware semantic search solution to bring to smaller organizations the sort of highly relevant search results that tech giants with extensive investments in data science and engineering work were previously only able to achieve.

Content comparison tool by DeltaXML facilitates change management without structural change

DeltaXML is releasing comparison tools for publishers who can't afford to miss the smallest difference

New suggestions from Grammarly alleviate communication pressures from unsure professionals

Grammarly introduces the industry's only technology that helps users identify and rewrite sentences to achieve a desired tone—at the click of a button

IBM’s newest libraries expand its embeddable AI portfolio

Expansion of embeddable AI software portfolio can help companies address AI skills gap, lack of resources, and development costs of bringing AI-powered applications to market

Verity ES launch powers data eradication for enterprise data protection and privacy

Verity ES is announcing its launch and the commercial availability of its data eradication solution.

Partnership between ClearML and Genesis Cloud emphasizes sustainability in computing

ClearML is partnering with Genesis Cloud to integrate Genesis Cloud's 100% green energy Compute Instance with the MLOps platform, addressing the growing concerns for global emissions produced by computing—which accounts for approximately 4% of global emissions in 2021, according to the companies.

Onymos’ Payments Feature further streamlines application development and management

Onymos, the developers behind the Features-as-a-Serivce (FaaS) platform, is launching its newest Payments Feature to mitigate the obstacles commonly faced when integrating payment functionality within applications.

Productive management and governance of modern data for modern enterprises

This KMWorld webinar focuses on keeping security and governance in mind while undergoing the digital transformation process

ReadyWorks and Unisys join forces to reduce the risk and cost of expedited digital transformations

A recently announced collaboration between ReadyWorks, the digital platform conductor (DPC) provider, and Unisys Corporation, a technology solutions company, yields enhancements to Unisys digital transformation services for improved cloud migration and digital workplace experiences.

Versium enriches prospect insights and engagement potential through latest open source tools

Versium's Model Builder and Record Scorer are designed to predict which prospects will convert

Kyndryl allies with Citrix to improve hybrid workforce productivity; initiative with SIA emboldens digital workplace services

Kyndryl, an IT infrastructure services provider, is announcing two major achievements as a Digital Workspace enterprise: a global alliance with Citrix, pioneers in remote access, data security, and availability, to empower workplace cohesivity and collaboration for greater productivity in hybrid workforces; as well as a multi-year initiative with Singapore Airlines (SIA) for enhanced workplace and digital transformation services.

Twelve Labs’ API Playground empowers video-driven industries with semantic video search

The video search and understanding company, Twelve Labs, is unveiling that its API Playground—developed to enable users to index and search videos—has officially entered its private beta stage.

CoSo Cloud strategic partnership with Class Technologies delivers FedRAMP security certification for Class

CoSo Cloud, provider of secure private-cloud managed services for high-consequence virtual learning and training, and Class Technologies Inc., innovators of teaching, training, and learning tools for Zoom, are announcing their collaboration directed towards creating and supporting secure and compliant environments for training endeavors.

Grammarly’s Text Editor SDK equips developers with an AI-powered English writing assistance API

Grammarly, provider of English writing assistance technology based on machine learning with more than 30 million users, is launching general availability of the Grammarly Text Editor SDK; an API from Grammarly for Developers that provides application integration with only a few lines of code, according to the company.

Sopheon announces latest Acclaim products to boost organized and optimized innovation

International provider of software and services for innovation management, Sopheon, is unveiling Acclaim, introducing three collaboration SaaS products that optimize innovation processes and management for a variety of teams—ranging from product, innovation, and project professionals to executive roles.

How current knowledge management tools are deterring enterprise productivity, profitability, and performance

While the importance of knowledge management is at the forefront of many enterprise leaders' minds, implementation of its tools and methods is easier said than done. Ineffective knowledge management can generate more harm than good for large organizations, revealing a current trend in poor knowledge management-based decision making.

AI-powered identity orchestration by ForgeRock supports better and secure digital experiences

ForgeRock, a global digital identity leader for simple and safe access to the connected world, is unveiling the availability of its next-generation identity orchestration tool, Intelligent Access Trees. This solution supplies no-code, AI-driven threat protection to enterprises delivering quality customer and employee experiences on a daily basis, according to the company. Unlike other identity systems, ForgeRock's solution does not necessitate over-expenditure of enterprise resources—like critical time and finances—to provide secure digital interactions.

Navigating modern workplace culture with modern knowledge management solutions

This KMWorld webinar explores how the global pandemic has reshaped workplace culture

Messagepoint empowers intelligent analytics of text-based content with Semantex

Messagepoint, provider of customer communications management software, is announcing the launch of its newest division designed for empowering developers within the sphere of content intelligence: Semantex. An AI-based content intelligence platform to confront common issues related to content management, Semantex employs natural language processing and machine learning to aid in making API calls for assessment of text-based content fragments, blocks, documents, or content corpus, according to the vendor.

IRIS+ by Irisity brings expansive enhancements to AI-powered video analytics

Combines the rich capabilities of Agent Vi's innoVi and Irisity's Iris into one powerful analytics platform

Algolia’s acquisition of Search.io yields improvements to search and discovery

Acquisition creates world's first and only hybrid search engine combining Keyword and Vector Search in a single API

CodeSee Enterprise offers ground-breaking code visibility for developer teams

CodeSee Enterprise delves deeper into DevOps by enabling developers to break open their codebase "black box" to map their code throughout their code lifecycle

Marjorel acquires Findasense, initiates growth of CX transformation services

Global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, Majorel Group Luxembourg S.A., is announcing its acquisition of Findasense Global S.L.U., a CX design and creative services company, cementing Majorel's commitment towards extending its Tech & Expert Services business, specifically in the CX transformation services field.

How eGain Knowledge Hub is the perfect match for knowledge management with SharePoint

This KMWorld webinar tackles knowledge management in SharePoint with eGain

Keeper Security’s FedRAMP Authorization catapults its status as a leading security solution provider

Provider of zero-trust, zero-knowledge security cloud services, Keeper Security, Inc., is announcing it received the designation of FedRAMP Authorization at the Moderate Impact Level for its Keeper Security Government Cloud (KSGC). Achieving this authorization comes after a complex series of steps and evaluations, proving Keeper Security's commitment to developing effective and safe security solutions.

Partnership between SugarCRM and ResPax yields AI-driven CRM and tour-booking platform

The recent partnership between SugarCRM, provider of an AI-driven CRM platform, and ResPax, a tour reservation system provider, introduces the first fully integrated CRM and tour-booking platform, fueling the growth of travel and tourism industries. Through capabilities for scaling operations, increasing visitor numbers, enhancing the customer experience, and fueling job creation, the SugarCRM and ResPax collaboration will drive revenue and expansion for the travel/tourism industry, according to the companies.

Creating hybrid synergy, the crowd, content, and you: the future of AI and ML

This webinar features AI and Machine Learning (ML) and how it works in tandem

Onymos prioritizes frontline healthcare workers and engineering teams with latest healthcare app

New Know Your HealthDocs bundle enables developers to rapidly create applications requiring digital scanning, enhancement, recognition, and verification of physical documents and forms

Kyocera Cloud Print and Scan update increases efficiency and reduces print costs

Manage the costs of your print environment and ensure the security of your documents from the cloud

$3.5M in seed funding propels sales pipeline health enterprise, RevSure.ai, out of stealth mode

RevSure's solution uses AI and intelligence to help companies boost their sales pipelines

Newest improvements on CCC Marketplace enhance publisher-user experience for medical communications professionals

Hundreds of STM journals and other publications now available to medical communications professionals for licensing through CCC Marketplace

Absolute Software’s latest release increases cyber protection and threat visibility for remote work

Innovations include enhanced end user communication, expanded catalog of resilient applications, and deeper insights to optimize software investments

HammerRTC’s launch for Amazon Connect invites assurance solutions for contact center efficiency

DevOps teams can now speed up and validate Amazon Connect cloud contact center migrations with comprehensive end-to-end WebRTC testing capabilities from Hammer

$12M Series A funding for Explo accelerates product roadmap for modern enterprise data sharing

Designed for developers to quickly create a workspace, integrate data sources, build white-label dashboards, and embed directly into their app or a custom web portal

Eureka Explorer Lineage by data.world yields increased visibility within the modern data stack

Powered by data.world's knowledge graph, Explorer Lineage will leverage context from the knowledge graph to deliver a unified, consolidated view of data to the entire organization

$15M in Series A funding fuels product development for marketing measurement platform Northbeam

Northbeam is a ML-powered marketing measurement platform for DTC and ecommerce brands whose recent funding will fuel product development for the enterprise, such as expanding its ML capabilities

Affinity Meetings launch by Affinity minimizes meeting preparation and maximizes deal closures

Affinity, the relationship intelligence platform for dealmakers, has launched Affinity Meetings, a program built for relationship intelligence data delivery from Affinity CRM within Zoom. This allows for dealmakers to accumulate intelligence regarding their clients for meetings, improving sales odds. Among the features of the program are live access to interaction history with clients, relationship intelligence data, as well as note capture within their CRM.

Flywheel 2.0 launch by Teikametrics automates keyword harvest for efficient online ad management

The only enhanced AI-targeting algorithm to automatically cross-pollinate keyword targets between marketplaces

Launch of Whiteboards.io by Appfire marks first standalone collaborative development tool

New version of Whiteboards provides collaborative space for remote software and product teams to work together in real time

Vendr 2.0 launch brings visibility to the forefront of SaaS purchasing and management

New solution arms customers with visibility and control to optimize the entire supplier lifecycle

Spitch.ai update includes seamless virtual assistant integration

Enhancements include seamless integration with company's virtual assistant technology and speech analytics with advanced reporting and business intelligence tools

Contentgine’s CIP updates with AI and machine learning features for more precise marketing intel

New platform experiences make content consumption analysis smarter and simpler for better sales results

Acquisition of Re:infer by UiPath facilitates an increase in usable consumer data for businesses

New Communications Mining capability enables UiPath software robots to understand email context and semantics, online chats, and voice sessions, delivering superior customer service interactions

UserWay partnership with Carahsoft Technology Corp ushers in AI-powered solutions to meet accessibility standards

UserWay's accessibility technologies and AI-powered solution now available to federal, state and local government agencies

monday.com debuts monday sales CRM as accessible and personalized customer relations platform

A fully customizable, flexible no-code CRM for teams of any size