Biographical Information

Articles by Sydney Blanchard

Serviceaide upgrades its IT and enterprise service management solutions to embrace greater self-service, management, and automation

Serviceaide, Inc., a global provider of modern IT and enterprise service management solutions, is announcing its Kruger release, updating the enterprise's product line with technology integration, feature enhancements, and the launch of the Luma mobile app.

Keypoint Intelligence and AgentDealer partner to enhance the office technology industry

The partnership continues to evolve as the industry changes by expanding offerings and updating methods, while intimately understanding and serving manufacturers', channels', and their customers' transformation in the digital printing and imaging sector

Appfire acquires 20-plus ServiceRocket apps to accelerate organizational growth and productivity

Appfire, an enterprise collaboration software company, is announcing its recent acquisition of ServiceRocket applications, including the Connector for Salesforce and Jira and the Connector for Salesforce and Confluence.

NICE introduces new analytics and machine learning capabilities to NEVA Discovery

New capabilities for NEVA Discover present advanced automation experience

$50M investment in Dialpad fosters continued research and development of AI technologies

Investment over the next five years will transform employee, agent, and customer experiences

Cultivating a positive employee experience amid 2023 trends

Mary Kaplan, product marketing manager at LumApps, and Brooks Jordan, VP of business development at Social Edge Consulting, joined KMWorld to explore the avenues that organizations must embark on in 2023 to increase employee engagement

How Pryon’s platform propels knowledge management into modernity

This KMWorld webinar focuses on transforming enterprise content into knowledge for employees, partners, and customers to "Just Know Now."

ECM management for today’s landscape of disparate records and sources

As modernizing systems becomes the latest and greatest trend in every industry, the methods and modes to achieve that transformation are critical toward its success. In regard to ECM management and legacy records, these variables can be extreme roadblocks in the way of accomplishing digital transformation. To explore these varying ECM challenges, KMWorld hosted a webinar, "Conquering ECM Challenges in the Modern Enterprise," sponsored by Access and Hyland, diving into the multitude of ways digitization can be optimized to best support ECM and its modern needs.

LumApps acquisition of Vizir enhances digital employee experience with conversational AI

LumApps, provider of a global employee experience platform, is announcing its acquisition of Vizir, the enterprise behind no-code digital assistant technology, ultimately enhancing LumApps' platform through streamlining automation.

Version 11.9 of Sinequa’s Search Cloud Platform strengthens search, connection, and simplicity

Delivers features and enhancements to improve search experiences for customers and partners

Combating siloed information with expanded employee network and interaction

Sarah Dobson, new business director at Starmind, discussed how optimized knowledge management can improve R&D cycles for enhanced time-to-market in KMWorld's webinar, "How Knowledge Sharing Accelerates R&D Cycles."

The evolving informational exchange and the significance of structured content authoring

KMWorld invited Jan Benedictus, founder and managing director of Fonto, to investigate the future of structured content and its value in the process of modern information exchange during a webinar presentation.

Navigating pandemic shockwaves for the contact center agent

Sam Hahn, technology evangelist from eGain, joined KMWorld to discuss how contact centers and their agents are at a disadvantage when it comes to modern knowledge tools.

Harte Hanks acquires InsideOut for $7.5M, improving customer experience endeavors

With the acquisition of InsideOut and its inside sales capabilities, Harte Hanks is positioned to help customers drive growth by optimizing sales and marketing demand generation programs

Stravito introduces reuse-and-recycle insight approach for comprehensive knowledge stories

Stravito, the enterprise insights platform democratizing access to market research for the world's largest organizations, is debuting Scrapbook, a selective insights feature enabling users to pick-and-mix insights from a variety of reports.

$18M in Series A investment for Coefficient gives rise to a bright future for smarter spreadsheets

Thousands of companies rely on Coefficient's spreadsheet-based, data and reporting-automation tool to share insights, increase productivity and boost revenue

Knowledge management and multidisciplinary collaboration at KMWorld 2022

In the opening keynote on the second day of sessions at KMWorld 2022, a panel led by Patrick Lambe, partner at Straits Knowledge and author of Principles of Knowledge Auditing, discussed the connections between the conference streams of knowledge management, taxonomy work, text analytics, and search, and what their collaboration ideally looks like, followed by presenters delving into their particular topic of interest.

Walmart’s knowledge graph strategy for connected learning networks at KMWorld 2022

At KMWorld 2022, Todd Fahlberg, a portfolio manager at Enterprise Knowledge, led a discussion on the crucialness of managing structured and unstructured content throughout a multitude of complex systems, using Walmart's solution as the leading example in his session, "Building an Innovative Learning Ecosystem at Scale with Graph Technologies."

Guiding enterprise search and discovery with open-source technologies at KMWorld 2022

Pari Rajaram, search and AI architect at MITRE, elaborated on the kinds of tools that better achieve search and discovery ambitions during his session, "How to Enhance Search and Recommender Applications Using Open Source Tools and Ideas," at Enterprise Search & Discovery, a co-located event at KMWorld 2022.

The intricacies of responsible AI at KMWorld 2022

At KMWorld 2022, Phaedra Boinodiris, principal consultant for trustworthy AI at IBM, discussed the ethical approaches to AI design and application during her workshop, "What the Titanic Taught Us About Responsible AI (and What We Need to UNLEARN)." 

Creating effective enterprise knowledge flows at KMWorld 2022

In the session, "Transforming Knowledge Flows" at KMWorld 2022, Bethany Brown, knowledge management specialist for Resonance Global, illustrated how databases can become critical for housing knowledge.

Utilizing the metaverse to virtualize knowledge sharing at KMWorld 2022

Dr. Anthony J. Rhem, PhD, CEO and principal consultant of A. J. Rhem & Associates and author of Knowledge Management in Practice, took the stage at KMWorld 2022 to discuss how the metaverse can alter the KM space through improved capturing, sharing, using, and maintaining of knowledge assets.

Intelligent search and its contact center use case at KMWorld 2022

At KMWorld 2022, speakers Sawan Deshpande, head of products for AWS Language Services; Swapnil Paranjpe, senior director of digital data practice at Persistent Systems; and Basker Krishnan, CEO of CogniVision, gathered to examine the ways intelligent search can transform contact center search and discovery for optimized productivity.

Employing storytelling as a vehicle for knowledge sharing at KMWorld 2022

At KMWorld 2022, Johel Brown-Grant, KM lead, U.S. Department of State, and author of Knowledge Management & the Practice of Storytelling, detailed his method toward empowering storytelling to cultivate a shared knowledge base within an enterprise during his workshop,  "Storytelling As Strategy: How Narrative Shapes Knowledge."

Fostering accessible and engaged hybrid/remote work environments at KMWorld 2022

Arvind Jain, CEO and co-founder of Glean, and Jeff Willinger, digital experience director at Withum and Microsoft MVP, discussed the intricacies of hybrid/remote work environments and effective strategies towards maximizing its potential in their workshop, "Enterprise of the Future: Hybrid Work."

Understanding complex knowledge systems and revitalizing knowledge programs at KMWorld 2022

At KMWorld 2022, Dave Snowden, chief scientific officer at The Cynefin Co, explored successful KM methods and reimagining the function it assumes within organizations during his workshop, "KM Strategy."

Curating knowledge to foster accessibility, efficiency, and trust at KMWorld 2022

KMWorld returned in-person to the J.W. Marriott in Washington D.C. on November 7-10, with pre-conference workshops held on November 7

AuditBoard extends capabilities to bolster its ESG program management solution

AuditBoard is unveiling its newest solution aimed at supporting audit and risk management teams to centralize and manage their environmental, social, and governance (ESG) programs.

CogniVision OneView innovates decades-old document viewing technology

New viewer reinvents enterprise content search by leveraging the power of the human brain, augmented by AI, for the last mile of search

Quark’s update to QPP introduces closed-loop content lifecycle management

Built-in structured authoring and omnichannel publishing SaaS features accelerate customized, compliant self-service content creation

Siren and ShadowDragon’s strategic partnership mitigates complexity for modern investigation enterprises

A strategic partnership between Siren and ShadowDragon promises to streamline online environments for modern investigations with flexibility.

Keyword-aware semantic search solution by Pinecone provides advanced hybrid search capabilities

Machine learning search infrastructure company is unveiling its keyword-aware semantic search solution to bring to smaller organizations the sort of highly relevant search results that tech giants with extensive investments in data science and engineering work were previously only able to achieve.

Content comparison tool by DeltaXML facilitates change management without structural change

DeltaXML is releasing comparison tools for publishers who can't afford to miss the smallest difference

New suggestions from Grammarly alleviate communication pressures from unsure professionals

Grammarly introduces the industry's only technology that helps users identify and rewrite sentences to achieve a desired tone—at the click of a button

IBM’s newest libraries expand its embeddable AI portfolio

Expansion of embeddable AI software portfolio can help companies address AI skills gap, lack of resources, and development costs of bringing AI-powered applications to market

Verity ES launch powers data eradication for enterprise data protection and privacy

Verity ES is announcing its launch and the commercial availability of its data eradication solution.

Partnership between ClearML and Genesis Cloud emphasizes sustainability in computing

ClearML is partnering with Genesis Cloud to integrate Genesis Cloud's 100% green energy Compute Instance with the MLOps platform, addressing the growing concerns for global emissions produced by computing—which accounts for approximately 4% of global emissions in 2021, according to the companies.

Onymos’ Payments Feature further streamlines application development and management

Onymos, the developers behind the Features-as-a-Serivce (FaaS) platform, is launching its newest Payments Feature to mitigate the obstacles commonly faced when integrating payment functionality within applications.

Productive management and governance of modern data for modern enterprises

This KMWorld webinar focuses on keeping security and governance in mind while undergoing the digital transformation process

ReadyWorks and Unisys join forces to reduce the risk and cost of expedited digital transformations

A recently announced collaboration between ReadyWorks, the digital platform conductor (DPC) provider, and Unisys Corporation, a technology solutions company, yields enhancements to Unisys digital transformation services for improved cloud migration and digital workplace experiences.

Versium enriches prospect insights and engagement potential through latest open source tools

Versium's Model Builder and Record Scorer are designed to predict which prospects will convert

Kyndryl allies with Citrix to improve hybrid workforce productivity; initiative with SIA emboldens digital workplace services

Kyndryl, an IT infrastructure services provider, is announcing two major achievements as a Digital Workspace enterprise: a global alliance with Citrix, pioneers in remote access, data security, and availability, to empower workplace cohesivity and collaboration for greater productivity in hybrid workforces; as well as a multi-year initiative with Singapore Airlines (SIA) for enhanced workplace and digital transformation services.

Twelve Labs’ API Playground empowers video-driven industries with semantic video search

The video search and understanding company, Twelve Labs, is unveiling that its API Playground—developed to enable users to index and search videos—has officially entered its private beta stage.

CoSo Cloud strategic partnership with Class Technologies delivers FedRAMP security certification for Class

CoSo Cloud, provider of secure private-cloud managed services for high-consequence virtual learning and training, and Class Technologies Inc., innovators of teaching, training, and learning tools for Zoom, are announcing their collaboration directed towards creating and supporting secure and compliant environments for training endeavors.

Grammarly’s Text Editor SDK equips developers with an AI-powered English writing assistance API

Grammarly, provider of English writing assistance technology based on machine learning with more than 30 million users, is launching general availability of the Grammarly Text Editor SDK; an API from Grammarly for Developers that provides application integration with only a few lines of code, according to the company.

Sopheon announces latest Acclaim products to boost organized and optimized innovation

International provider of software and services for innovation management, Sopheon, is unveiling Acclaim, introducing three collaboration SaaS products that optimize innovation processes and management for a variety of teams—ranging from product, innovation, and project professionals to executive roles.

How current knowledge management tools are deterring enterprise productivity, profitability, and performance

While the importance of knowledge management is at the forefront of many enterprise leaders' minds, implementation of its tools and methods is easier said than done. Ineffective knowledge management can generate more harm than good for large organizations, revealing a current trend in poor knowledge management-based decision making.

AI-powered identity orchestration by ForgeRock supports better and secure digital experiences

ForgeRock, a global digital identity leader for simple and safe access to the connected world, is unveiling the availability of its next-generation identity orchestration tool, Intelligent Access Trees. This solution supplies no-code, AI-driven threat protection to enterprises delivering quality customer and employee experiences on a daily basis, according to the company. Unlike other identity systems, ForgeRock's solution does not necessitate over-expenditure of enterprise resources—like critical time and finances—to provide secure digital interactions.

Navigating modern workplace culture with modern knowledge management solutions

This KMWorld webinar explores how the global pandemic has reshaped workplace culture

Messagepoint empowers intelligent analytics of text-based content with Semantex

Messagepoint, provider of customer communications management software, is announcing the launch of its newest division designed for empowering developers within the sphere of content intelligence: Semantex. An AI-based content intelligence platform to confront common issues related to content management, Semantex employs natural language processing and machine learning to aid in making API calls for assessment of text-based content fragments, blocks, documents, or content corpus, according to the vendor.

IRIS+ by Irisity brings expansive enhancements to AI-powered video analytics

Combines the rich capabilities of Agent Vi's innoVi and Irisity's Iris into one powerful analytics platform

Algolia’s acquisition of Search.io yields improvements to search and discovery

Acquisition creates world's first and only hybrid search engine combining Keyword and Vector Search in a single API

CodeSee Enterprise offers ground-breaking code visibility for developer teams

CodeSee Enterprise delves deeper into DevOps by enabling developers to break open their codebase "black box" to map their code throughout their code lifecycle

Marjorel acquires Findasense, initiates growth of CX transformation services

Global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, Majorel Group Luxembourg S.A., is announcing its acquisition of Findasense Global S.L.U., a CX design and creative services company, cementing Majorel's commitment towards extending its Tech & Expert Services business, specifically in the CX transformation services field.

How eGain Knowledge Hub is the perfect match for knowledge management with SharePoint

This KMWorld webinar tackles knowledge management in SharePoint with eGain

Keeper Security’s FedRAMP Authorization catapults its status as a leading security solution provider

Provider of zero-trust, zero-knowledge security cloud services, Keeper Security, Inc., is announcing it received the designation of FedRAMP Authorization at the Moderate Impact Level for its Keeper Security Government Cloud (KSGC). Achieving this authorization comes after a complex series of steps and evaluations, proving Keeper Security's commitment to developing effective and safe security solutions.

Partnership between SugarCRM and ResPax yields AI-driven CRM and tour-booking platform

The recent partnership between SugarCRM, provider of an AI-driven CRM platform, and ResPax, a tour reservation system provider, introduces the first fully integrated CRM and tour-booking platform, fueling the growth of travel and tourism industries. Through capabilities for scaling operations, increasing visitor numbers, enhancing the customer experience, and fueling job creation, the SugarCRM and ResPax collaboration will drive revenue and expansion for the travel/tourism industry, according to the companies.

Creating hybrid synergy, the crowd, content, and you: the future of AI and ML

This webinar features AI and Machine Learning (ML) and how it works in tandem

Onymos prioritizes frontline healthcare workers and engineering teams with latest healthcare app

New Know Your HealthDocs bundle enables developers to rapidly create applications requiring digital scanning, enhancement, recognition, and verification of physical documents and forms

Kyocera Cloud Print and Scan update increases efficiency and reduces print costs

Manage the costs of your print environment and ensure the security of your documents from the cloud

$3.5M in seed funding propels sales pipeline health enterprise, RevSure.ai, out of stealth mode

RevSure's solution uses AI and intelligence to help companies boost their sales pipelines

Newest improvements on CCC Marketplace enhance publisher-user experience for medical communications professionals

Hundreds of STM journals and other publications now available to medical communications professionals for licensing through CCC Marketplace

Absolute Software’s latest release increases cyber protection and threat visibility for remote work

Innovations include enhanced end user communication, expanded catalog of resilient applications, and deeper insights to optimize software investments

HammerRTC’s launch for Amazon Connect invites assurance solutions for contact center efficiency

DevOps teams can now speed up and validate Amazon Connect cloud contact center migrations with comprehensive end-to-end WebRTC testing capabilities from Hammer

$12M Series A funding for Explo accelerates product roadmap for modern enterprise data sharing

Designed for developers to quickly create a workspace, integrate data sources, build white-label dashboards, and embed directly into their app or a custom web portal

Eureka Explorer Lineage by data.world yields increased visibility within the modern data stack

Powered by data.world's knowledge graph, Explorer Lineage will leverage context from the knowledge graph to deliver a unified, consolidated view of data to the entire organization

$15M in Series A funding fuels product development for marketing measurement platform Northbeam

Northbeam is a ML-powered marketing measurement platform for DTC and ecommerce brands whose recent funding will fuel product development for the enterprise, such as expanding its ML capabilities

Affinity Meetings launch by Affinity minimizes meeting preparation and maximizes deal closures

Affinity, the relationship intelligence platform for dealmakers, has launched Affinity Meetings, a program built for relationship intelligence data delivery from Affinity CRM within Zoom. This allows for dealmakers to accumulate intelligence regarding their clients for meetings, improving sales odds. Among the features of the program are live access to interaction history with clients, relationship intelligence data, as well as note capture within their CRM.

Flywheel 2.0 launch by Teikametrics automates keyword harvest for efficient online ad management

The only enhanced AI-targeting algorithm to automatically cross-pollinate keyword targets between marketplaces

Launch of Whiteboards.io by Appfire marks first standalone collaborative development tool

New version of Whiteboards provides collaborative space for remote software and product teams to work together in real time

Vendr 2.0 launch brings visibility to the forefront of SaaS purchasing and management

New solution arms customers with visibility and control to optimize the entire supplier lifecycle

Spitch.ai update includes seamless virtual assistant integration

Enhancements include seamless integration with company's virtual assistant technology and speech analytics with advanced reporting and business intelligence tools

Contentgine’s CIP updates with AI and machine learning features for more precise marketing intel

New platform experiences make content consumption analysis smarter and simpler for better sales results

Acquisition of Re:infer by UiPath facilitates an increase in usable consumer data for businesses

New Communications Mining capability enables UiPath software robots to understand email context and semantics, online chats, and voice sessions, delivering superior customer service interactions

UserWay partnership with Carahsoft Technology Corp ushers in AI-powered solutions to meet accessibility standards

UserWay's accessibility technologies and AI-powered solution now available to federal, state and local government agencies

monday.com debuts monday sales CRM as accessible and personalized customer relations platform

A fully customizable, flexible no-code CRM for teams of any size