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Biographical Information

Sydney Blanchard

Sydney Blanchard is the Editorial Assistant for KMWorld magazine and KMWorld NewsLinks, a weekly email newsletter published by KMWorld magazine. She can be reached directly at

Articles by Sydney Blanchard

Domino’s Summer 2023 release drives optimized, responsible, and affordable AI

Domino Data Lab is launching a variety of brand-new capabilities as part of its Summer 2023 release, aimed toward optimizing the application of AI in companies seeking (yet struggling) to leverage its bountiful business possibilities.

Integral’s Privacy Simulation Suite secures privacy processing while maximizing dataset utility

Integral is announcing the launch of the Privacy Simulation Suite, a new software suite designed to enable healthcare enterprises to utilize their sensitive data to shed light on the future effects of privacy processing on a dataset prior to its processing completion.

Strategies for implementing generative AI to transform content infrastructures

KMWorld held a webinar, Accelerate, Augment, and Automate: How AI Can Supercharge Your Content Lifecycle, to break down how generative AI can reimagine content infrastructures

SolarWinds introduces new AI upgrades to its ITSM solution

SolarWinds is announcing the advancement of AI and ML capabilities within its IT service management (ITSM) solution, SolarWinds Service Desk

Elastic democratizes generative AI for proprietary data with the Elasticsearch Relevance Engine

Elastic is launching the Elasticsearch Relevance Engine (ESRE), an engine designed to augment and power AI-based search applications using proprietary enterprise data.

Applying Pryon’s enterprise AI platform to alleviate knowledge friction in modern KM systems

Experts from Pryon joined KMWorld's webinar, "AI's Role in Unlocking Enterprise Knowledge," to highlight knowledge friction plaguing many enterprises and how AI is the way to solve it.

Guru’s Answers redefines holistic knowledge search

With Answers, users will be able to connect Guru to their company's apps and find information instantly

Zendesk empowers intelligent CX with AI

Trillions of data points informing bots and generative AI will help every business deliver superior customer experiences

ibi WebFOCUS 9.2 continues to unify BI operations while innovating UI, reporting, and containerization

ibi, a scalable data and analytics software platform that makes data easy to access and analytics easy to consume, is announcing the general availability of ibi WebFOCUS 9.2—an enterprise business intelligence and analytics solution equipped with data management, visual discovery, predictive analytics, and powerful visualizations.

Empowering cross-functional IT teams to optimize the employee experience

Lisa Capra, product marketing manager at LumApps, joined KMWorld's webinar, "Connecting the Dots: The Crucial Role of IT Leaders in Employee Performance," to examine how IT leaders can effectively manifest their newfound responsibilities in regards to employee experience (EX)

Augmenting CX and KM with ChatGPT technology

eGain thought leaders and practitioners joined KMWorld's webinar, "ChatGPT and Generative AI for CX: Hype, Reality, and What to Know and Do," to unveil the ways in which generative AI can revolutionize experience areas for businesses.

How current economic uncertainty points to productivity software improvement

Experts from Enterprise Strategy Group (ESG) and Foxit Software joined KMWorld's webinar, "Productivity Software Tools—Understanding Current Business Sentiment and Strategies," to dive into how understanding the current business sentiment and best practice strategies—as well as embracing a variety of productivity software tools—can transform organizations into successful, contemporary competitors despite macroeconomic headwinds.

CAST releases automated code inefficiency detection for sustainability efforts

CAST is launching Green Software Insights, a technology now available within the company's CAST Highlight product that automatically uncovers "green deficiencies" within application source code, enabling organizations to quantify their green impact in software energy consumption.

Alorica refinances with $725M to drive global CX solutions

Refinancing enables leading CX provider's globalization strategy and product expansion

Uniting data mesh and data fabric within a single, modernized architecture

Examine modern data architectures and knowledge graph technology

TripleBlind’s latest data de-identification solutions spark healthcare and life sciences innovation

The product suite empowers healthcare and life science organizations with automated data de-identification solutions

LumApps introduces Spaces, a collaborative, streamlined knowledge sharing hub

LumApps is releasing "Spaces," a brand-new feature that eases knowledge access while propelling a collaborative, engaging workplace environment.

PagerDuty invites security and productivity to hybrid environments with process automation solution

New architecture allows DevOps and ITOps to reduce risk and automation costs across hybrid and distributed secure infrastructure

Fibery’s generative AI assistant enhances productivity with accessible, customizable workspaces

Integrating Open AI's GPT-3 API, the Fibery AI Assistant will enable faster, more efficient work and knowledge management

Vianai Systems presents hila, the trustworthy AI assistant for financial professionals

Vianai Systems is introducing hila, an AI-powered, document-centered chat assistant designed to support a variety of investment professionals.

Zendesk customer service innovations supercharged by AWS strategic collaboration agreement

Zendesk is announcing a five-year strategic collaboration agreement (SCA) with AWS, designed to drive tailored, intelligent, and scalable customer experiences (CX), further amplified by enhanced support operations.

Elastic unites robust cloud security operations for AWS

Launching CSPM, container workload security, and cloud vulnerability management to modernize cloud security operations

NuMind unveils NLP tool for expediting ML model creation with $3M seed funding

NuMind is announcing its $3 million seed funding, led by Flybridge with participation from big_bets, Carya Ventures, the Pioneer Fund, Velocity Ventures, Sharpstone Capital, and Y Combinator.

Techniques to deliver knowledge where, when, and how you need it

KMWorld recently held a webinar featuring speaker John Chmaj, senior director of product strategy and knowledge management at Verint, to delve into the world of knowledgeable, seamless application experiences

VMware drives unified endpoint management and app delivery for the hybrid workforce

VMware is announcing enhancements to the VMware Anywhere Workspace platform, as well as the introduction of the unified orchestration framework, the Workspace ONE Marketplace, and the Apps on Demand for published apps. These releases work to close the gap between hybrid workforces, disparate and legacy tooling, and mitigating overall operational complexities.

Research management tool from Stravito streamlines project workflows

Stravito is unveiling Research Management, a solution designed to optimize project workflows armed with instantaneous research publication, project brief templates, and enhanced project commissioning

Driving personalization and efficiency in the employee experience with LumApps

Mary Kaplan, product marketing manager at LumApps, joined KMWorld's webinar, "Improving Workplace Productivity: Automation with a Human Touch," to reveal the methods and technologies that can cultivate a positive, customized employee experience (EX) to ultimately improve time allocation and productivity for critical and non-critical tasks.

BrainChip’s second generation Akida platform cultivates high-performance, intelligent edge devices

BrainChip Holdings Ltd is launching the second iteration of the Akida platform, the event-based digital neuromorphic processor IP that imitates the human brain for efficient data processing.

Nyriad and DigitalGlue partner to enhance operational efficiency and performance of creative workloads

Nyriad and DigitalGlue are announcing their recent partnership which will propel productivity for media production workflows without increasing its complexity.

KM trends and challenges for 2023

From automation and software use cases, to efficient legacy system policies, to streamlined knowledge ingestion, experts at CKO, Access, and Verint gathered to offer their insights in KMWorld's webinar, "The Top Trends in KM for 2023."

Vendr Explore offers a dynamic SaaS catalog for transparent procurement

Dynamic software catalog of 19,000 products brings unprecedented visibility into data; ensures transparent pricing, streamlined procurement

ClickUp 3.0 promises accelerated and customizable workflow productivity

ClickUp, the productivity platform that brings work together in one place, is unveiling ClickUp 3.0, the newest iteration of its platform built to further drive workflow efficiency.

Foundry’s Sales Acceleration brings actionable, consolidated insights for sales teams

Foundry, the media, data, and martech division of IDG Inc., is launching its account-based sales acceleration product built on the Triblio ABM orchestration platform.

Appen launches three products for ethical and trustworthy generative AI

Appen Limited, the provider of high-quality data for the AI lifecycle, is unveiling three new products that will empower organizations to leverage the power of generative AI, as well as enhance the end-user experience with the expertise of diverse AI training specialists.

Agora launches two audio solutions for enhancing the age of workplace hybridity

Agora's AI Noise Suppression removes unwanted noise and echoes from calls, allowing users to stream, chat or call anywhere

Extending SKOS to manage complex taxonomies

KMWorld held a webinar, "Five Key Considerations for Managing Complex Taxonomies," to address this organizational challenge, which ultimately invites wasted time and resources in creating, managing, and using complex taxonomies.

Rossum enhances its online marketplace for creating agile, end-to-end IDP solutions

Rossum, the cloud-native Intelligent Document Processing (IDP) company, is unveiling its latest improvements to its online marketplace, a unified experience for accessing AI-enabled document process capabilities that doesn't require support from software developers.

Appfire and partner to expand their workflow optimization reach

Appfire announces plans for multiple new apps in the app marketplace

Strategies in remediating and adapting to enterprise-scale shadow intranets

Elizabeth Schaefermann, senior product manager at Publicis Sapient, joined KMWorld's webinar, "Shadow Intranets: Managing the "Whack-a-Mole" Problem for KM," to offer their insight into why "shadow intranets" are created, how they impact business operations, and strategies in remediating its challenges for the betterment of knowledge management in your organization.

eGain Instant Answers eases knowledge search pains

Instant Answers offers a simple experience for users to find relevant answer snippets from enterprise knowledge bases using generative-AI technology

Improvements to LibreOffice continue to enhance the free, community-driven office suite software

The Document Foundation, a non-profit fighting against vendor lock-in through free, open-source, and powerful tools, is announcing the next major release of LibreOffice, a community-driven and developed office suite software.

$6.75M in seed funding for Kognitos propels generative AI for business automation

Kognitos, provider of generative AI for business automation using Large Language Models (LLMs), announced the completion of a seed funding round that has raised $6.75 million, bringing its total venture capital to $9.35 million.

DeciSym and Sylabs join forces to create a virtual data fabric for enhanced DoD cyber testing

DeciSym, the cyber security solution company, and Sylabs, provider of professional tools and services for high performance container runtime technology, have both been awarded an investment tender to develop a virtual data fabric to enhance cyber testing operational effectiveness for the DoD.

Trends in navigating knowledge management migration amid cloud adoption

KMWorld hosted a webinar, "Knowledge Management Migration Trends," to explore the latest migration trends for KM

Sinequa launches Workplace Search to support the employee experience

New SaaS solution makes finding knowledge and expertise in the digital workplace effortless

Generative AI search tool built for accuracy emerges from stealth

Andi, the AI search assistant, is visual, conversational, and factually accurate

Serviceaide upgrades its IT and enterprise service management solutions to embrace greater self-service, management, and automation

Serviceaide, Inc., a global provider of modern IT and enterprise service management solutions, is announcing its Kruger release, updating the enterprise's product line with technology integration, feature enhancements, and the launch of the Luma mobile app.

Keypoint Intelligence and AgentDealer partner to enhance the office technology industry

The partnership continues to evolve as the industry changes by expanding offerings and updating methods, while intimately understanding and serving manufacturers', channels', and their customers' transformation in the digital printing and imaging sector

Appfire acquires 20-plus ServiceRocket apps to accelerate organizational growth and productivity

Appfire, an enterprise collaboration software company, is announcing its recent acquisition of ServiceRocket applications, including the Connector for Salesforce and Jira and the Connector for Salesforce and Confluence.

NICE introduces new analytics and machine learning capabilities to NEVA Discovery

New capabilities for NEVA Discover present advanced automation experience

$50M investment in Dialpad fosters continued research and development of AI technologies

Investment over the next five years will transform employee, agent, and customer experiences

Cultivating a positive employee experience amid 2023 trends

Mary Kaplan, product marketing manager at LumApps, and Brooks Jordan, VP of business development at Social Edge Consulting, joined KMWorld to explore the avenues that organizations must embark on in 2023 to increase employee engagement

How Pryon’s platform propels knowledge management into modernity

This KMWorld webinar focuses on transforming enterprise content into knowledge for employees, partners, and customers to "Just Know Now."

ECM management for today’s landscape of disparate records and sources

As modernizing systems becomes the latest and greatest trend in every industry, the methods and modes to achieve that transformation are critical toward its success. In regard to ECM management and legacy records, these variables can be extreme roadblocks in the way of accomplishing digital transformation. To explore these varying ECM challenges, KMWorld hosted a webinar, "Conquering ECM Challenges in the Modern Enterprise," sponsored by Access and Hyland, diving into the multitude of ways digitization can be optimized to best support ECM and its modern needs.

LumApps acquisition of Vizir enhances digital employee experience with conversational AI

LumApps, provider of a global employee experience platform, is announcing its acquisition of Vizir, the enterprise behind no-code digital assistant technology, ultimately enhancing LumApps' platform through streamlining automation.

Version 11.9 of Sinequa’s Search Cloud Platform strengthens search, connection, and simplicity

Delivers features and enhancements to improve search experiences for customers and partners

Combating siloed information with expanded employee network and interaction

Sarah Dobson, new business director at Starmind, discussed how optimized knowledge management can improve R&D cycles for enhanced time-to-market in KMWorld's webinar, "How Knowledge Sharing Accelerates R&D Cycles."

The evolving informational exchange and the significance of structured content authoring

KMWorld invited Jan Benedictus, founder and managing director of Fonto, to investigate the future of structured content and its value in the process of modern information exchange during a webinar presentation.

Navigating pandemic shockwaves for the contact center agent

Sam Hahn, technology evangelist from eGain, joined KMWorld to discuss how contact centers and their agents are at a disadvantage when it comes to modern knowledge tools.

Harte Hanks acquires InsideOut for $7.5M, improving customer experience endeavors

With the acquisition of InsideOut and its inside sales capabilities, Harte Hanks is positioned to help customers drive growth by optimizing sales and marketing demand generation programs

Stravito introduces reuse-and-recycle insight approach for comprehensive knowledge stories

Stravito, the enterprise insights platform democratizing access to market research for the world's largest organizations, is debuting Scrapbook, a selective insights feature enabling users to pick-and-mix insights from a variety of reports.

$18M in Series A investment for Coefficient gives rise to a bright future for smarter spreadsheets

Thousands of companies rely on Coefficient's spreadsheet-based, data and reporting-automation tool to share insights, increase productivity and boost revenue

Knowledge management and multidisciplinary collaboration at KMWorld 2022

In the opening keynote on the second day of sessions at KMWorld 2022, a panel led by Patrick Lambe, partner at Straits Knowledge and author of Principles of Knowledge Auditing, discussed the connections between the conference streams of knowledge management, taxonomy work, text analytics, and search, and what their collaboration ideally looks like, followed by presenters delving into their particular topic of interest.

Walmart’s knowledge graph strategy for connected learning networks at KMWorld 2022

At KMWorld 2022, Todd Fahlberg, a portfolio manager at Enterprise Knowledge, led a discussion on the crucialness of managing structured and unstructured content throughout a multitude of complex systems, using Walmart's solution as the leading example in his session, "Building an Innovative Learning Ecosystem at Scale with Graph Technologies."

Guiding enterprise search and discovery with open-source technologies at KMWorld 2022

Pari Rajaram, search and AI architect at MITRE, elaborated on the kinds of tools that better achieve search and discovery ambitions during his session, "How to Enhance Search and Recommender Applications Using Open Source Tools and Ideas," at Enterprise Search & Discovery, a co-located event at KMWorld 2022.

The intricacies of responsible AI at KMWorld 2022

At KMWorld 2022, Phaedra Boinodiris, principal consultant for trustworthy AI at IBM, discussed the ethical approaches to AI design and application during her workshop, "What the Titanic Taught Us About Responsible AI (and What We Need to UNLEARN)." 

Creating effective enterprise knowledge flows at KMWorld 2022

In the session, "Transforming Knowledge Flows" at KMWorld 2022, Bethany Brown, knowledge management specialist for Resonance Global, illustrated how databases can become critical for housing knowledge.

Utilizing the metaverse to virtualize knowledge sharing at KMWorld 2022

Dr. Anthony J. Rhem, PhD, CEO and principal consultant of A. J. Rhem & Associates and author of Knowledge Management in Practice, took the stage at KMWorld 2022 to discuss how the metaverse can alter the KM space through improved capturing, sharing, using, and maintaining of knowledge assets.

Intelligent search and its contact center use case at KMWorld 2022

At KMWorld 2022, speakers Sawan Deshpande, head of products for AWS Language Services; Swapnil Paranjpe, senior director of digital data practice at Persistent Systems; and Basker Krishnan, CEO of CogniVision, gathered to examine the ways intelligent search can transform contact center search and discovery for optimized productivity.

Employing storytelling as a vehicle for knowledge sharing at KMWorld 2022

At KMWorld 2022, Johel Brown-Grant, KM lead, U.S. Department of State, and author of Knowledge Management & the Practice of Storytelling, detailed his method toward empowering storytelling to cultivate a shared knowledge base within an enterprise during his workshop,  "Storytelling As Strategy: How Narrative Shapes Knowledge."

Fostering accessible and engaged hybrid/remote work environments at KMWorld 2022

Arvind Jain, CEO and co-founder of Glean, and Jeff Willinger, digital experience director at Withum and Microsoft MVP, discussed the intricacies of hybrid/remote work environments and effective strategies towards maximizing its potential in their workshop, "Enterprise of the Future: Hybrid Work."

Understanding complex knowledge systems and revitalizing knowledge programs at KMWorld 2022

At KMWorld 2022, Dave Snowden, chief scientific officer at The Cynefin Co, explored successful KM methods and reimagining the function it assumes within organizations during his workshop, "KM Strategy."

Curating knowledge to foster accessibility, efficiency, and trust at KMWorld 2022

KMWorld returned in-person to the J.W. Marriott in Washington D.C. on November 7-10, with pre-conference workshops held on November 7

AuditBoard extends capabilities to bolster its ESG program management solution

AuditBoard is unveiling its newest solution aimed at supporting audit and risk management teams to centralize and manage their environmental, social, and governance (ESG) programs.

CogniVision OneView innovates decades-old document viewing technology

New viewer reinvents enterprise content search by leveraging the power of the human brain, augmented by AI, for the last mile of search

Quark’s update to QPP introduces closed-loop content lifecycle management

Built-in structured authoring and omnichannel publishing SaaS features accelerate customized, compliant self-service content creation

Siren and ShadowDragon’s strategic partnership mitigates complexity for modern investigation enterprises

A strategic partnership between Siren and ShadowDragon promises to streamline online environments for modern investigations with flexibility.

Keyword-aware semantic search solution by Pinecone provides advanced hybrid search capabilities

Machine learning search infrastructure company is unveiling its keyword-aware semantic search solution to bring to smaller organizations the sort of highly relevant search results that tech giants with extensive investments in data science and engineering work were previously only able to achieve.

Content comparison tool by DeltaXML facilitates change management without structural change

DeltaXML is releasing comparison tools for publishers who can't afford to miss the smallest difference

New suggestions from Grammarly alleviate communication pressures from unsure professionals

Grammarly introduces the industry's only technology that helps users identify and rewrite sentences to achieve a desired tone—at the click of a button

IBM’s newest libraries expand its embeddable AI portfolio

Expansion of embeddable AI software portfolio can help companies address AI skills gap, lack of resources, and development costs of bringing AI-powered applications to market

Verity ES launch powers data eradication for enterprise data protection and privacy

Verity ES is announcing its launch and the commercial availability of its data eradication solution.

Partnership between ClearML and Genesis Cloud emphasizes sustainability in computing

ClearML is partnering with Genesis Cloud to integrate Genesis Cloud's 100% green energy Compute Instance with the MLOps platform, addressing the growing concerns for global emissions produced by computing—which accounts for approximately 4% of global emissions in 2021, according to the companies.

Onymos’ Payments Feature further streamlines application development and management

Onymos, the developers behind the Features-as-a-Serivce (FaaS) platform, is launching its newest Payments Feature to mitigate the obstacles commonly faced when integrating payment functionality within applications.

Productive management and governance of modern data for modern enterprises

This KMWorld webinar focuses on keeping security and governance in mind while undergoing the digital transformation process

ReadyWorks and Unisys join forces to reduce the risk and cost of expedited digital transformations

A recently announced collaboration between ReadyWorks, the digital platform conductor (DPC) provider, and Unisys Corporation, a technology solutions company, yields enhancements to Unisys digital transformation services for improved cloud migration and digital workplace experiences.

Versium enriches prospect insights and engagement potential through latest open source tools

Versium's Model Builder and Record Scorer are designed to predict which prospects will convert

Kyndryl allies with Citrix to improve hybrid workforce productivity; initiative with SIA emboldens digital workplace services

Kyndryl, an IT infrastructure services provider, is announcing two major achievements as a Digital Workspace enterprise: a global alliance with Citrix, pioneers in remote access, data security, and availability, to empower workplace cohesivity and collaboration for greater productivity in hybrid workforces; as well as a multi-year initiative with Singapore Airlines (SIA) for enhanced workplace and digital transformation services.

Twelve Labs’ API Playground empowers video-driven industries with semantic video search

The video search and understanding company, Twelve Labs, is unveiling that its API Playground—developed to enable users to index and search videos—has officially entered its private beta stage.

CoSo Cloud strategic partnership with Class Technologies delivers FedRAMP security certification for Class

CoSo Cloud, provider of secure private-cloud managed services for high-consequence virtual learning and training, and Class Technologies Inc., innovators of teaching, training, and learning tools for Zoom, are announcing their collaboration directed towards creating and supporting secure and compliant environments for training endeavors.

Grammarly’s Text Editor SDK equips developers with an AI-powered English writing assistance API

Grammarly, provider of English writing assistance technology based on machine learning with more than 30 million users, is launching general availability of the Grammarly Text Editor SDK; an API from Grammarly for Developers that provides application integration with only a few lines of code, according to the company.

Sopheon announces latest Acclaim products to boost organized and optimized innovation

International provider of software and services for innovation management, Sopheon, is unveiling Acclaim, introducing three collaboration SaaS products that optimize innovation processes and management for a variety of teams—ranging from product, innovation, and project professionals to executive roles.

How current knowledge management tools are deterring enterprise productivity, profitability, and performance

While the importance of knowledge management is at the forefront of many enterprise leaders' minds, implementation of its tools and methods is easier said than done. Ineffective knowledge management can generate more harm than good for large organizations, revealing a current trend in poor knowledge management-based decision making.

AI-powered identity orchestration by ForgeRock supports better and secure digital experiences

ForgeRock, a global digital identity leader for simple and safe access to the connected world, is unveiling the availability of its next-generation identity orchestration tool, Intelligent Access Trees. This solution supplies no-code, AI-driven threat protection to enterprises delivering quality customer and employee experiences on a daily basis, according to the company. Unlike other identity systems, ForgeRock's solution does not necessitate over-expenditure of enterprise resources—like critical time and finances—to provide secure digital interactions.

Navigating modern workplace culture with modern knowledge management solutions

This KMWorld webinar explores how the global pandemic has reshaped workplace culture

Messagepoint empowers intelligent analytics of text-based content with Semantex

Messagepoint, provider of customer communications management software, is announcing the launch of its newest division designed for empowering developers within the sphere of content intelligence: Semantex. An AI-based content intelligence platform to confront common issues related to content management, Semantex employs natural language processing and machine learning to aid in making API calls for assessment of text-based content fragments, blocks, documents, or content corpus, according to the vendor.

IRIS+ by Irisity brings expansive enhancements to AI-powered video analytics

Combines the rich capabilities of Agent Vi's innoVi and Irisity's Iris into one powerful analytics platform

Algolia’s acquisition of yields improvements to search and discovery

Acquisition creates world's first and only hybrid search engine combining Keyword and Vector Search in a single API

CodeSee Enterprise offers ground-breaking code visibility for developer teams

CodeSee Enterprise delves deeper into DevOps by enabling developers to break open their codebase "black box" to map their code throughout their code lifecycle

Marjorel acquires Findasense, initiates growth of CX transformation services

Global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, Majorel Group Luxembourg S.A., is announcing its acquisition of Findasense Global S.L.U., a CX design and creative services company, cementing Majorel's commitment towards extending its Tech & Expert Services business, specifically in the CX transformation services field.

How eGain Knowledge Hub is the perfect match for knowledge management with SharePoint

This KMWorld webinar tackles knowledge management in SharePoint with eGain

Keeper Security’s FedRAMP Authorization catapults its status as a leading security solution provider

Provider of zero-trust, zero-knowledge security cloud services, Keeper Security, Inc., is announcing it received the designation of FedRAMP Authorization at the Moderate Impact Level for its Keeper Security Government Cloud (KSGC). Achieving this authorization comes after a complex series of steps and evaluations, proving Keeper Security's commitment to developing effective and safe security solutions.

Partnership between SugarCRM and ResPax yields AI-driven CRM and tour-booking platform

The recent partnership between SugarCRM, provider of an AI-driven CRM platform, and ResPax, a tour reservation system provider, introduces the first fully integrated CRM and tour-booking platform, fueling the growth of travel and tourism industries. Through capabilities for scaling operations, increasing visitor numbers, enhancing the customer experience, and fueling job creation, the SugarCRM and ResPax collaboration will drive revenue and expansion for the travel/tourism industry, according to the companies.

Creating hybrid synergy, the crowd, content, and you: the future of AI and ML

This webinar features AI and Machine Learning (ML) and how it works in tandem

Onymos prioritizes frontline healthcare workers and engineering teams with latest healthcare app

New Know Your HealthDocs bundle enables developers to rapidly create applications requiring digital scanning, enhancement, recognition, and verification of physical documents and forms

Kyocera Cloud Print and Scan update increases efficiency and reduces print costs

Manage the costs of your print environment and ensure the security of your documents from the cloud

$3.5M in seed funding propels sales pipeline health enterprise,, out of stealth mode

RevSure's solution uses AI and intelligence to help companies boost their sales pipelines

Newest improvements on CCC Marketplace enhance publisher-user experience for medical communications professionals

Hundreds of STM journals and other publications now available to medical communications professionals for licensing through CCC Marketplace

Absolute Software’s latest release increases cyber protection and threat visibility for remote work

Innovations include enhanced end user communication, expanded catalog of resilient applications, and deeper insights to optimize software investments

HammerRTC’s launch for Amazon Connect invites assurance solutions for contact center efficiency

DevOps teams can now speed up and validate Amazon Connect cloud contact center migrations with comprehensive end-to-end WebRTC testing capabilities from Hammer

$12M Series A funding for Explo accelerates product roadmap for modern enterprise data sharing

Designed for developers to quickly create a workspace, integrate data sources, build white-label dashboards, and embed directly into their app or a custom web portal

Eureka Explorer Lineage by yields increased visibility within the modern data stack

Powered by's knowledge graph, Explorer Lineage will leverage context from the knowledge graph to deliver a unified, consolidated view of data to the entire organization

$15M in Series A funding fuels product development for marketing measurement platform Northbeam

Northbeam is a ML-powered marketing measurement platform for DTC and ecommerce brands whose recent funding will fuel product development for the enterprise, such as expanding its ML capabilities

Affinity Meetings launch by Affinity minimizes meeting preparation and maximizes deal closures

Affinity, the relationship intelligence platform for dealmakers, has launched Affinity Meetings, a program built for relationship intelligence data delivery from Affinity CRM within Zoom. This allows for dealmakers to accumulate intelligence regarding their clients for meetings, improving sales odds. Among the features of the program are live access to interaction history with clients, relationship intelligence data, as well as note capture within their CRM.

Flywheel 2.0 launch by Teikametrics automates keyword harvest for efficient online ad management

The only enhanced AI-targeting algorithm to automatically cross-pollinate keyword targets between marketplaces

Launch of by Appfire marks first standalone collaborative development tool

New version of Whiteboards provides collaborative space for remote software and product teams to work together in real time

Vendr 2.0 launch brings visibility to the forefront of SaaS purchasing and management

New solution arms customers with visibility and control to optimize the entire supplier lifecycle update includes seamless virtual assistant integration

Enhancements include seamless integration with company's virtual assistant technology and speech analytics with advanced reporting and business intelligence tools

Contentgine’s CIP updates with AI and machine learning features for more precise marketing intel

New platform experiences make content consumption analysis smarter and simpler for better sales results

Acquisition of Re:infer by UiPath facilitates an increase in usable consumer data for businesses

New Communications Mining capability enables UiPath software robots to understand email context and semantics, online chats, and voice sessions, delivering superior customer service interactions

UserWay partnership with Carahsoft Technology Corp ushers in AI-powered solutions to meet accessibility standards

UserWay's accessibility technologies and AI-powered solution now available to federal, state and local government agencies debuts monday sales CRM as accessible and personalized customer relations platform

A fully customizable, flexible no-code CRM for teams of any size