2025 KMWorld Guide to KM Trends, Products, and Services

Pivoting to New Opportunities

Adapting to change and being quick to pivot are paramount for business success. This is not a new concept, but with new technologies appearing at breakneck speed, it’s even more important these days than in the past. This is not to discount changes that allowed older companies to pivot into the companies they are today. Just think of Amazon, which began as a bookseller and has evolved into selling almost everything anyone might want. 

Knowledge is not static. It’s not a “one and done” effort. As technology changes, it is incumbent upon KMers to remain agile, evaluate how these changes affect their operations, and pivot as needed. During times of change, like the one we’re in right now, it’s also important not to lose sight of the core reasons why KM exists. It’s not technology for the sake of technology; it’s about people...