Docusign selects Coveo to revolutionize its customer support experience

Coveo, the leader in AI-Relevance, delivering best-in-class AI-search and generative experiences that maximize business outcomes at every point-of-experience, is announcing that Docusign, the Intelligent Agreement Management company, has selected Coveo AI-Search and Coveo Relevance Generative Answering to enhance its customer support experience. 

Underpinned by Coveo’s AI-Search and generative answering capabilities, Docusign is better connecting both customers and agents to the right information, faster. Improving its self-service abilities and agent workflows, Docusign is taking advantage of the scalability, security, and intelligence provided by Coveo’s platform. 

Coveo AI-Search and Coveo Relevance Generative Answering help a variety of large enterprises transform their customer self-service while reducing support costs and empowering agents with the right knowledge at the right time, according to the company. Through 11 AI models designed for real-time relevance, Coveo enables enterprises to:

• Synthesize diverse content sources to instantly deliver the most relevant content to customers and agents

• Enhance case deflection and self-service success with generative answering

• Improve operational efficiency by limiting how much time is spent searching for the correct information 

"As customer expectations for self-service and AI-powered support continue to rise, Docusign is taking a forward-thinking approach by investing in AI relevance," said John Grosshans, COO at Coveo. "We look forward to working alongside them to achieve their goals and deliver an exceptional support experience."

To learn more about Coveo, please visit https://www.coveo.com/en.