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ACE LLM by Gupshup offers an expansive set of GPT models for optimizing the customer lifecycle

Gupshup, the conversational engagement platform, is debuting ACE LLM, a family of GPT models optimized for business conversations, spanning a variety of functions—such as marketing, commerce, support, HR, and IT—and industries—including banking, retail, utilities, and more.

The release of ACE LLM focuses on empowering conversational, precise, and human-like experiences across the customer lifecycle while accommodating for speed, scale, and compliance, all at a low TCO, according to the company. Built on foundation models including Meta’s Llama 2, OpenAI GPT-3.5 Turbo, Mosaic MPT, Flan T-5, and others, ACE LLM optimizes the processes of customer engagement, ranging from product discovery to lead generation, commerce, troubleshooting, and customer support.

While enhancing the adoption of fast, scalable, and accurate GPT models, ACE LLM does not sacrifice data governance. Fully equipped with enterprise-grade safety controls and guardrails that limits irrelevant responses, forwards transparency, and supports controls for accuracy, source data boundaries, tone, auditing, automated testing, and more, ACE LLM ensures that its models are as effective as they are explainable.

“To harness the full power of foundation LLMs, enterprises need to fine-tune them for their domain requirements and add additional guardrails around security, compliance, and relevance, while also ensuring data residency and cost efficiency,” said Beerud Sheth, CEO and co-founder of Gupshup. “Gupshup is excited to launch the ACE LLM family of domain models, which are custom-built to fill this gap, thereby enabling enterprises to transform their customer experiences.”

ACE LLM is available in 7 to 70 billion parameter sizes, able to generate text in more than 100 languages, including Spanish, Portugues, French, German, Bahasa, Arabic, and Mandarin. It also works in conjunction with Gupshup’s Conversational Engagement Platform, further amplifying its power in propelling goal-oriented, conversion-driving conversations.

Gupshup’s ACE LLM is currently available in the Gupshup public cloud with deployment options supporting geo-specific data residency or enterprise private cloud (VPC) with high scalability.

To learn more about Gupshup’s ACE LLM, please visit https://www.gupshup.io/.

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