The Engagement Capacity Gap™ Study

Verint's Global Research on the State of Customer Engagement

Brands already lacked resources in 2020 to keep up with digital transformation and changes in workforce dynamics. The pandemic added even more pressure. Our new research reveals a chasm between what organizations know they need to do in order to manage customer engagement and the resources they have to do it. We call it the Engagement Capacity Gap™.

Download the Engagement Capacity Gap Study to understand the scope of the problem, the requirements for closing the gap, and how to get to Boundless Customer Engagement™.