Artificial Intelligence and the Future of Knowledge Management

The combination of Artificial Intelligence (AI) and Knowledge Management (KM) can transform the solution from just a search tool to an enabler of many tools, channels, and interfaces. As consumer interactions shift towards a more personalized experience, Knowledge Automation can help uncover more information to enhance these interactions. In this paper you will learn:

  • Key differences in knowledge management and knowledge automation
  • How to organize your knowledge
  • How to deliver the best information
  • How to improve and update content
  • AI capabilities to start implementing