Nestlé improves end-user experience with RightAnswers

Nestlé, a RightAnswers customer since 2008, upgraded its platform version at the start of 2017 and used the opportunity to do a full health check of its solution alongside its dedicated Upland Customer Success Manager, who provided expert help and guidance to improve the efficiency and effectiveness of its service.

As a part of this initiative, Nestlé took a number of training classes with Upland to learn about and implement KCS™ (Knowledge Centered Service) — the leading best practice methodology for knowledge management.