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For all our KMWorld friends - register NOW for London's KMWorld Europe 2026 & save £300 with the code HOLIDAYS. 
 Offer ends 31 December 2025.

HAPPY AGENT, HAPPY CUSTOMER: EMPOWERING YOUR BUSINESS AND DRIVING SUCCESS

This eBook will examine seven critical actions which call center must take to ensure agent satisfaction, thus increasing retention rates.

It will teach you how to use Artificial Intelligence-powered knowledge management to leverage your Agents know-how and to help them answer tough questions even faster, cross-sell more effectively, improve the experience of the clients and gain a more competitive edge.