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eBook: The ABCs of Success with Knowledge Management

The success in knowledge management depends on a variety of factors.

In today’s competitive marketplace, almost every organization is looking to improve the speed, quality and consistency of customer service interactions. But where do you start? Knowledge Management is a critical component to customer service success. This eBook explores some tactics from A to Z to help you find success on your knowledge management journey from laying the foundation, building the business case and selecting a vendor to implementing with best practices and building your success.