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Register NOW for London's KMWorld Europe 2026 at the early bird rate.
Early bird offer ends 13 March.

How BlackBerry married organizational vision with content design

Over the last few years, BlackBerry has been forging into a new business space defined by cutting-edge security products powered by the latest in AI & ML. Last year, a new vision for these products redefined the direction of BlackBerry’s content team. As each of these security offerings was being positioned as part of a larger security solution, they had to rebuild the various docs sets from the ground up to create a new, unified doc set. This new doc set would represent a centralized resource for information and help for all our Unified Endpoint Security (UES) customers.

Discover how the enterprise documentation team at BlackBerry leveraged Adobe Experience Manager Guides, a cloud-native CCMS from Adobe, to

  • unify terminology, branding, and style across divergent content
  • manage frequent release and localization cycles without disrupting ongoing work across products
  • enhance and support DITA-generated documents
  • use context help to develop a closer relationship between content and the product itself