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CX Knowledge Manager Playbook

Stay ahead of the curve with the ultimate resource for knowledge managers. It’s packed with over 70 strategies from the industry's top knowledge managers from Meta, CashApp, TravelPerk, and more.

Whether it’s optimizing your knowledge for AI, enhancing self-serve support, or maximizing agent efficiency, this playbook offers targeted solutions to your most pressing issues from people who have been there.

Gain access to proven strategies used by top knowledge managers, including how to:

  • Harness the power of AI
  • Get more people to use the knowledge
  • Incorporate support content into training
  • Measure the impact of help content
  • And more!