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The Trend-Setting Products in Knowledge Management 2021

Important trends in knowledge management— AI, natural language processing, machine learning, knowledge graphs, blockchain, and low- and no-code development—are shaping the capabilities of products and services for 2021 and beyond.

There are solutions that identify information from documents and data sources to help uncover new opportunities, customer service tools that speed the delivery of customer insights to enable faster responses, powerful search engines that put information at users’ fingertips, solutions that connect information trails from end to end, resources for uncovering hidden connections between entities—and so much more.

While cutting-edge approaches continue to emerge, established solutions are evolving with new capabilities as well, resulting in a wealth of choices for companies looking to leverage their information resources more efficiently.

To help showcase advanced products and services, each year KMWorld magazine looks for offerings that are designed to help organizations derive greater benefit from their information, share knowledge efficiently, make better decisions, enable compliance, effectively support employees, and communicate seamlessly with customers.