Focus on Transforming the Omnichannel Experience with AI

It’s no secret that contact centers around the world are struggling when it comes to meeting consumer expectations. Today’s customers are digitally savvy and expect to resolve issues on demand, in as few interactions as possible, and via whatever channel they choose. style—including web, mobile, phone, text, video, and chat. That kind of omnichannel customer experience (CX) requires upgraded technology solutions many contact centers are still hesitant to adopt...