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KMWorld 2024 Is Nov. 18-21 in Washington, DC. Register now for $100 off!

Features

AI 100 Trailblazer: Atlas - Trailblazers in Intelligent Knowledge Management

ClearPeople's flagship product, Atlas, is the first Intelligent Knowledge Platform built specifically for Microsoft 365. Atlas tackles the critical organizational challenge of unlocking knowledge within Microsoft 365 and other enterprise systems, to drive your business forward.

AI 100 Trailblazer: Enterprise Knowledge - Taking AI Beyond a Prototype: At the Intersection of Knowledge and Data Management

Throughout the many AI solutions we have developed within both the public and private sector, we differentiate ourselves by working alongside our clients to weave KM and data management practices through knowledge graphs and a semantic layer and build user-focused AI solutions that are embedded within organizational processes, support the organizational mission, and reflect how people and processes fuel enablement and adoption.

AI 100 Trailblazer: Lucidworks - Your Trusted Partner for AI-Powered Search and Discovery

Lucidworks' total AI solutions seamlessly integrate cutting-edge generative AI models with over a decade of proven search expertise. We create personalized experiences for customers and employees, driving engagement and results across key applications like knowledge management, commerce, and service & support.

AI 100 Trailblazer- M-Files: Unleash the benefits of knowledge work automation and superior GenAI experiences

The M-Files metadata foundation drives superior AI experiences by creating a unique, customer-specific information model that surrounds all content, ensuring safe and high-quality results. With M-Files, organizations automatically get the mandatory enablers for successful AI deployment: connectivity, confidentiality and curation.

AI 100 Trailblazer: Northern Light optimizes GenAI for market and competitive intelligence research

Key to the accuracy of SinglePoint's GenAI responses is Northern Light's use of retrieval augmented generation (RAG); only sources from vetted content collections within the client organization's SinglePoint portal— business news, primary or licensed secondary market research, thought leaders' commentary, technology white papers, conference abstracts, or industry and government databases—are tapped for answers. There's virtually no risk of "hallucination" since SinglePoint does not rely on a commercial large language model's internet-based training data.

AI 100 Trailblazer: Openstream.ai® - Conversational AI for Visionaries

Openstream.ai serves global enterprises with a visionary platform continually tuned by world-class AI experts, orchestrating the latest AI approaches and tools to deliver state-of-the-art conversational experiences.

AI 100 Trailblazer: RightAnswers - Future-Proof Your Contact Center: Harnessing AI for Superior Knowledge Management And Customer Service

Your contact center is crucial to your company, so equipping agents with cutting-edge technology is essential for delivering top-notch service. RightAnswers from Upland Software, a leader in AI knowledge management, simplifies creating, maintaining, and accessing relevant information when needed.

AI 100 Trailblazer: Sugarwork - Unlocking the 80% of institutional knowledge not captured by existing KM tools

Sugarwork is designed for companies to capture institutional knowledge—both tacit and explicit—and make it accessible to anyone in the organization. It leverages GenAI to enable organizations to capture the information, insights, and nuances of daily operations.

AI Trailblazer Profile: Talkdesk- Leading the charge against bad customer experience

Talkdesk Knowledge Management leverages AI to enhance self-service and agent-assisted automation. It consolidates articles from third-party platforms for federated search and uses LLM-based generation and semantic search for faster content retrieval.

The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management

It's easy to become overwhelmed, even awestruck at the amount of information about AI, particularly GenAI, being thrown at us on a daily basis. The ability of AI technologies to process vast amounts of data, recognize patterns that humans can't see, and generate new knowledge and insights boggles the imagination. The challenge faced by knowledge managers is determining what is actually useful and will have staying power.

Taking the leap: Migrating to a new platform

The key best practice is upfront planning, including having an understanding of the potentially far-reaching impact of migration.

AI for KM: Unlocking the future with a human-centric focus

Developing and honing your KM team's change management capabilities are two of the most important things you can do to help your organization prepare for AI and implement it effectively. Partnerships with IT are also critical, not only for helping KM implement new technologies, but by also providing opportunities for KM to provide value back to the business.

How (and when) to update your KM strategy

Ensuring that KM endeavors support different access points, systems, and user preferences is a prime consideration for updating KM strategies. Vendors may also supply newfound capabilities (which an organization previously hadn't had access to) that warrant updating a KM strategy to avail organizations of new possibilities.

Cloud technology: A synergistic environment for KM and generative AI

Cloud technology may have become a commodity to some extent, but it is not a simple commodity. The technology that allows cloud computing to be dynamic and agile is composed of many interrelated components, which means that when one thing goes wrong, the problem can cascade.

Guidde - Helps you explain the most complex tasks in seconds with AI generated documentation

Guidde is the generative AI platform enabling teams to deliver know-how 11x faster for easy sharing with customers or employees. Market leading companies use Guidde video documentation to answer customer questions, onboard and train employees and drive self service, enabling teams to perform better.

ScreenSteps - Faster onboarding, confident & independent employees, and less stress.

Real operational improvements don't come from better documentation or better technology. Real improvements come from changing a company's culture around how knowledge is used and shared within the organization.

Curiosity - Revolutionizing Knowledge Management with Secure AI

For knowledge managers seeking cutting-edge AI and data management solutions that prioritize security and customization, Curiosity stands out as a transformative partner, ready to revolutionize enterprise data strategies.

Top 30 Startups in Knowledge Management

The innovation personified by the startup companies on this list is moving KM forward in interesting and thought-provoking ways. Technological advances allow organizations to uncover new information in existing knowledge bases, make information easily accessible to both employees and customers, and encourage faster, better decision making.

KMWorld 2023 Video - Chat AI and Metadata

Can metadata generate its own data?

KMWorld 2023 Video - How to Guard Against AI Bias

AI reflects the conscious and unconscious biases of the knowledge that's fed into it and the learning model at its core. So how do we arrive at a better understanding of our AI systems' biases-knowing that we may share them and have contributed to them-and take measures to curb and counteract them?