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KMWorld Readers' Choice Awards 2020

With so many useful knowledge management products and services to consider, it can be a daunting process to identify the best solution for the job. White papers, research reports, webinars, and consultations with experts and peers are beneficial. We hope the 2020 KMWorld Readers' Choice Awards can provide an additional resource to help in pinpointing products that offer value.

2020 Readers Choice Award - Best Enterprise Search: BA Insight Connectors

Developing enterprise search connectors is more challenging than it may seem. It requires a balance of high performance and light touch, along with rigorous security and easy administration across a wide range of sophisticated source systems.

2020 Readers Choice Award - Best Document Management: KnowledgeLake Platform

In our increasingly fast-paced, digital world, organizations can't afford to have their most critical business processes bogged down under the old way of doing things. KnowledgeLake makes it possible to achieve super-efficient automation without changing technology or people.

2020 Readers Choice Award - Best Content Management/Services: Northern Light SinglePoint

Market and competitive intelligence applications require large collections of relevant research to serve as a foundation for generating competitive and customer insights. For almost two decades Northern Light has delivered enterprise content aggregation for market intelligence.

2020 Readers Choice Award - Best Knowledge Graphs: Stardog

Companies including BNY Mellon, Schneider Electric and NASA rely on Stardog to create a dynamic, reusable data fabric to power countless use cases. With Stardog, they're able to go beyond the limitations of structured data management systems. Only Stardog can support the collaborative, cross-functional projects and products that are essential to creating and defending competitive advantage.

Intelligent search: On-site search fine-tunes customer experience

Intelligent search has an integrative function, allowing information to flow throughout the enterprise.

From back-end developers to mission-critical workplace automation: The low-code advantage

The advantages of workplace automation are predicated on improving enterprise efficiency, which typically takes two forms: perfecting the automated steps in workflows and uncovering new processes to automate.

Six ways KM supports organizations in the COVID-19 era

At some organizations, COVID-19 has driven a push to leverage certain knowledge-sharing tools more broadly than before.

Utilizing Indispensable Taxonomies to Streamline Metadata Creation

The Data Harmony software suite was developed specifically for information and content producers to simplify and streamline metadata creation, including taxonomy development and management and auto categorization. Natively designed to integrate with the many components of a production system, Data Harmony changes search to found.

Uncover New Insights with Collective Intelligence

Bloomfire is a software solution that gives teams a central, searchable hub for all their content. The platform's AI-powered search and multiple levels of categorization make it easy to find exactly what you're looking for: even words spoken in a video. And thanks to the software's mobile-friendly design, all platform users can access the information they need, whenever they need it.

Discover Deep Connections with a Holistic, Future-Proofed Knowledge Graphs

Financial institutions, healthcare providers, contact centers, manufacturing firms, government agencies and other data-driven enterprises that use AllegroGraph gain a holistic, future-proofed Knowledge Graph architecture for big data predictive analytics and machine learning across complex knowledge bases in order to discover deep connections, uncover new patterns and attain explainable results.

Ensuring Optimal Information Governance with Digital Transformation

Intalio Process Services provides an end-to-end solution to streamline enterprises' internal workflows while enhancing their incoming and outgoing communications through a new generation of Case Management solution integrating features such as Digital Signature, Digital Mailroom and Correspondence Tracking.

Illuminating Your Customer Experience Path with Knowledge Management Solutions

Lighthouse boosts productivity and efficiency with a powerhouse of digitized knowledge that's easy to update, collaborate, share, or provide feedback in real-time. The solution is easily integrated to 3rd party solutions including CRM, ticketing and chatbots.

Boosting Organizational Efficiencies with Insight Engines

A diverse range of business areas—including customer service, maintenance and repair, project management, and human resource management—are already harnessing the benefits of Mindbreeze InSpire. The search applications provided are tailored to the specific requirements of each department, creating a solid basis that supports business process transformation as well as the day-to-day operations—as a research tool, for instance, or to create graphically enhanced summaries.

Streamlining Global Enterprise Use Cases with Intelligent Content Platforms

SDL Tridion Docs supports global enterprise use cases including single sourcing, product documentation, learning and training, policies and procedures, and efficient translations with delivery to multiple end points such as documents, PDFs, knowledge portals, Intranet, customer facing websites, apps, chatbots, and IoT devices.

Sinequa: Sinequa Insight Platform

Sinequa provides actionable information presented in context to surface insights, inform decisions, and elevate productivity. The platform has been forged by experience in projects for large organizations in complex environments with large and diverse sets of data and content. Sinequa's unified platform is fully integrated and configurable to support current and future needs around becoming information-driven.

KMWorld Trend-Setting Products of 2020

Each year KMWorld compiles a list of Trend-Setting Products. These offerings push the limits of what is possible with knowledge management. Some are mature and have evolved over many years by adding new features and capabilities, while others are newer entrants in the KM market. But whether time-tested or cutting-edge, the common theme through all is the potential value they offer to organizations by transforming information into insight.

Text analytics reaches new territory

If you only want to sort through documents and classify them, text analytics may not be necessary, but if you are interested in understanding the meaning of the text for purposes such as concept extraction, then text analytics provides the best approach.

The secret of the cloud: Remote collaboration, elasticity, and the e-discovery paradigm

E-discovery is a microcosm of data management's macrocosm. Winning in the cloud with the former illustrates how to do so with the latter.

How to Measure Engagement Based on a Range of Behaviors (Video)

Community Roundtable's Rachel Happe identifies four categories of behaviors organizations should consider when measuring engagement with their KM initiatives in this clip from her presentation at KMWorld 2019.