Features

How to Make Your KM Career Recession-Proof (Video)

Deloitte Advisory CKO Adriaan Jooste offers KM professionals tips on making themselves essential to their organizations in this clip from KMWorld 2019.

Critical KM Skills for the Future (Video)

TechnipFMC director, knowledge management, Kim Glover discusses the need for higher-level (human) knowledge-sharing skills in KM going forward in this clip from her presentation at KMWorld 2019.

Looking to the Future of Knowledge Management: 2020 Insight

Throughout all KM solutions and services, a wave of modern technologies, such as AI, machine learning, natural language processing, and others, are serving to enhance traditional capabilities. As we enter a new year—and a new decade—there is an opportunity to reflect on what is happening now and what may lie ahead in the world of knowledge man­agement solutions and services to deliver more timely and targeted insights to users when and where they need it.

Turning big data into big content: business process management is resurging with robotics process automation

Big data—once deemed essential to capitalizing on data-driven processes—is now viewed only as useful as the meaningful content produced from it.

The expanding compliance technology market

Even though compliance may be the initial pain point for a technology implementation such as speech analytics, additional benefits may ripple through other parts of the enterprise.

Life sciences: Increasing speed-to-insight in pharma

Many real-world studies include analyses of data from sources such as anonymized electronic medical records (EMR) and insurance claims.

Achieve Content Agility in 2020

Businesses will add a knowledge-guided engagement layer to CRM to cure CX malaise

How to make metadata matter - KMW Webcasts KMWorld Live

With a never-ending influx of data, information is only valuable when it can easily be found, shared, and communicated. The degree to which organizations can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful an organization can be.

Gaining insights with machine learning - KMW Webcasts KMWorld Live

Emerging digital transformation trends - KMW Webcasts KMWorld Live

The efficacy of digital transformation spending is under scrutiny now more than ever. At the same time, executives know that automation and their digital workforces are critical levers to achieve top-line growth.

Community Organizing in KM Practice (Video)

UNICEF KM specialist Ivan Butina discusses the impact of knowledge sharing in community organizing in this clip from his presentation at KMWorld 2019.

Knowledge management survey examines today's contact center challenges

Being able to access critical information is ranked as one of the greatest problems for contact centers

2019 KM Reality Award Winner: GE Healthcare

At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the KM Reality Award to Burgoyne Hughes, senior manager, Call Center Operations at GE Healthcare, who accepted the award on behalf of the company

2019 KM Promise Award Winner: Verint

At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the 2019 KM Promise Award to John Chmaj, chief KM strategist of Verint, who accepted the award on behalf of the company

The 2019 KMWorld Readers’ Choice Awards Winners

With a diverse array of products, services and technologies to consider and the stakes getting higher for information-driven success, it can be challenging to make the right choices. There are many ways to learn more about what is available, such as accessing white papers, research reports, and webinars, as well as consulting with experts and peers. We hope the KMWorld Readers' Choice Awards list provides an additional resource to help make the job of identifying solutions to investigate easier.

2019 Readers Choice Award - Best E-Discovery: Copyright Clearance Center

2019 Readers Choice Award - Best Customer Experience and Support: Mindtouch

2019 Readers Choice Award - Best Compliance and Information Security Solution: NetDocuments

2019 Readers Choice Award - Best Text Analytics and NLP: Nuance Communications