On Chat AI and BS
09 Sep 2024
So, I'm sticking with hallucinations for all of chat AI's statements, true or false. But that leaves us with a question: Why isn't there a word that perfectly expresses this situation? The answer is easy: LLMs are doing something genuinely new in our history. Our lack of a perfectly apt verb proves it.
Inefficient at the speed of light
09 Sep 2024
While process mining started years ago as a mainly data-driven exercise, its stated goal is to be knowledge-driven. Given KM's multidisciplinary scope, we can play a major role in achieving that goal. Any process, no matter how simple, has the potential to reach across an entire business ecosystem, including all stakeholders. This seems like a perfect match for collaborative workflow, AI/ML, knowledge graphs, human sensemaking, and many of the other arrows in our KM quiver.
The rise and potential fall of the citizen developer
09 Sep 2024
The citizen developer movement was heralded as a revolution. Like most revolutions, things have sometimes gone differently than planned. The logic is sound, empowering those who know the business best to build the tools and systems needed to do their job. Ah, if only things were that simple …
When AI’s eyes are smiling
08 Jul 2024
As of now, GenAI doesn't learn from the knowledge it creates any more than a paint-mixing machine learns more about colors every time it's used.
What is Bharat and why should you care?
08 Jul 2024
Knowledge should always be considered as accretive, not something that's "here today, gone tomorrow."
The end of tech glory days
08 Jul 2024
The tech industry's glory days may be fading a little, but this is not a time for despair. It's an opportunity for renewal. By shifting to a needs-driven approach, the industry can ensure its relevance in a rapidly changing landscape.
Will AGI be intelligent?
02 May 2024
AGI's holistic approach not only could enhance the accuracy and reliability of its decisions, but it would also mirror the interconnectedness of the real world.
Pushing the boundaries of knowledge curation
02 May 2024
Knowledge democratization occurs in two directions, seemingly engaged in an endless tug of war: acquisition and dissemination.
The third place of knowledge management
02 May 2024
The third place I alluded to goes far beyond mechanistic KM or curated knowledge and takes us into the actual world of tacit knowledge. Here, knowledge comes from and often remains as personal experience, impressions, and intuition; it's undocumented and often hidden and elusive.
Was the web good for knowledge management?
13 Mar 2024
So, yes, the web enables everyone with an internet connection and the freedom to use it to contribute to our new, global, contentious, and contradictory knowledge space. But I did not foresee the dark side because of an optimism born of privilege.
The flip side of generative AI: Extractive AI
13 Mar 2024
Extractive AI takes a more comprehensive and transparent approach to machine intelligence.
Should we go back to paper-based KM?
13 Mar 2024
The sheer volume of largely useless data we have accumulated across the years severely limits the ability of AI to work well, and it comes at a heavy environmental and financial cost.
The five ages of data
08 Jan 2024
Perhaps this latest phase in the history of data will bring us to accept inexplicable complexity as a property of the world. We could view this as pure chaos, but thanks to having lived through the past four ages in rapid succession, we might instead recognize that chaos as being rich with endless mysteries we will never uncover completely.
8 billion and counting
08 Jan 2024
The message is clear: No single person or committee or group can weave the best paths through the infinite maze of possible event chains. Only humans and machines working together, side by side, can produce a better result than would ever be possible from either one alone.
The trust problem with GenAI
08 Jan 2024
2023 has been the year of ultra-hyping GenAI, and who is paying for this deluge of marketing? Technology vendors that want us to buy it. Again, it's impressive stuff, but when we shift from selling to buying and ultimately using it, many tough questions need to be asked.
Truth, lies, and large language models
02 Nov 2023
The good news is that the problem of chat AI's proclivity for hallucinating is well-recognized by the organizations creating these marvels, and they realize that it is a danger to the world and to their success, not necessarily in that order of priority. Until that problem is solved, chat AI engines need to lose their self-confidence and make it crystal clear that they are the most unabashed and charming liars the world has ever seen.
The fun side of future tech
02 Nov 2023
Everything about the future doesn't have to be so frightening or serious. Instead, let's take a break from all of that and look at the fun side of what lies ahead.
When is good enough enough?
02 Nov 2023
Our goal should be to improve the quality of knowledge assets and their accuracy and relevance in use. Much of this will come from human expertise and effort, increasingly combined with the power of AI.
What are your chatbot’s pronouns?
07 Sep 2023
We don't have pronouns by which we can address inanimate objects because we haven't had any occasions to have actual conversations with them.
Are you data-driven or knowledge-driven?
07 Sep 2023
We no longer need to blindly accept the output of even the most sophisticated AI/ML platforms. In fact, we should not consider any artifact, whether produced by humans or machines, as valid knowledge unless it contains not only supporting data and analyses, including provenance, but also an explanation of the underlying plausibility.