KMWorld Trend-Setting Products of 2025

Looking at trend-setting products of 2025, KMWorld sees the trend toward incorporating generative AI (GenAI) into products of interest to KMers continuing. The deluge of new advancements in the GenAI technology universe, which come at truly breathtaking speed, makes it imperative for companies to constantly evaluate and re-evaluate what these changes mean for the products they use. Simply stating that GenAI is incorporated into your product is so last year. Trend-setting products this year need to be more specific.

The major AI trend is toward agentic AI. Agents can access vast amounts of internal knowledge, analyze that knowledge on-the-fly, and not only suggest action but also execute tasks such as validating internal knowledge with external information, performing routine updates, filling out repetitive forms, and doing other mundane activities. Agents are becoming part of enterprise teams for compliance, customer service, market research, information organization, intelligent search, and a host of other KM-related functions within enterprises.

Now that AI is an accepted piece of the technology pie, innovative uses of it are what makes a product trend-setting. Innovation, however, is not limited to new and exciting uses of GenAI. It’s reimagining some of the older AI technologies, such as machine learning, natural language processing, deep learning, virtual assistants, chatbots, image recognition, text analytics, and language translation.

As language models develop new proficiencies and take on advanced capabilities, their influence on long-standing KM dilemmas increases. Knowledge creation, access across data silos, version control, search relevance, personalization, data cleaning, and automating routine tasks are prime targets for this. At the same time, the need to temper AI’s contributions with human verification is more critical than ever if KM operations are to benefit from innovative approaches and trend-setting products.

KMWorld’s Trend-Setting Products list of 2025 is composed of the contributions of forward-thinking vendors that are leading the way in innovation. We encourage you to continue your exploration by visiting the companies’ websites to learn more.

Expanded descriptions of selected Trend-Setting Products explaining what makes them unique are also included in this issue.

ABBYY: ABBYY Document AI API—The ABBYY Document AI API empowers developers to enhance workflows with pretrained models to extract data from documents and accelerate automation for complex business processes such as Know Your Customer, account openings, customs clearance, invoice processing, expense management, and order processing.

Access Innovations: Data Harmony—The Data Harmony Suite builds explainable AI to improve search, analyze text content by identifying concepts and terms for modeling, and provide taxonomy/thesaurus building and management, as well as offers automated indexing, classification, and semantic metadata enrichment.
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Access: Access Unify—By consolidating records into one secure platform, Access Unify reduces fragmentation, eliminates redundancy, and streamlines how your teams collaborate. 

Accusoft, by Apryse : PrizmDoc Suite—PrizmDoc enables users to significantly reduce manual document processing tasks by leveraging PrizmDoc’s technology to view and process various document formats—ranging from Adobe PDFs and Microsoft Office files to CAD and DICOM—directly within their browser, without needing to leave their application. 

Acrolinx: AI Guardrails—AI Guardrails is a comprehensive suite of content governance solutions that makes AI-generated writing compliant with laws and standards.

Adeptia: Adeptia Connect—Adeptia Connect, an intelligent data automation platform, makes data universally available throughout the enterprise, supporting faster time to revenue, better decision making, and alignment of business goals and operations.

Adobe: Adobe Experience Platform—Adobe Experience Platform—A secure, single system of truth, Adobe Experience Platform provides shared, composable, and AI-supported capabilities—including data unification, insight generation, and more—that power Adobe Experience Cloud applications so teams can make data-driven decisions quickly and orchestrate individual customer experiences in real time.

Algolia: AI Search—Using large language models, Algolia AI Search retrieves the best search results from users’ search indexes based on their clearly defined business outcomes.

Appian: The Appian Platform—Appian orchestrates business processes with the Appian Platform, offering a variety of solutions such as process orchestration, automation, and intelligence.

Archive360: Archive360 Unified Data Governance Platform—Archive360 Unified Data Governance Platform—Automatically and consistently collect, manage, and analyze your data with the Archive360 Unified Data Governance platform, an enterprise-wide solution in accordance with legal, regulatory, and organization policies.

Atlas, by ClearPeople: Atlas Intelligent Knowledge Platform—Atlas solves one of the biggest problems facing enterprises, information sprawl, with a solution to organize and surface high-value knowledge that not only provides productivity gains but unlocks enterprise readiness for AI.

Avaya: Avaya Infinity Platform—Avaya Infinity Platform unifies data, personalizes experiences, and transforms engagement to deliver continuous customer journeys across every touchpoint.

AWS: Amazon Connect—Unleash AI to transform every customer interaction with Amazin Connect, an AI-native contact center from AWS.

Bloomfire: AI-Powered Knowledge Management Software Platform—Unleash the untapped potential of your organization by harnessing Bloomfire’s comprehensive KM solution.

BrightSpot: BrightSpot Platform—This industry-leading composable content platform transforms digital experiences by delivering any volume of content, in any variety, at any velocity, all while staying organized and efficient.

Certinia: Professional Services Cloud—With Professional Services Cloud from Certinia, users can manage their resources, projects, and financials in the same application as customer interactions, improving enterprise margin and growth.

ClickUp: ClickUp Brain—ClickUp Brain is a collection of conversational, contextual, and role-based AI features available everywhere in ClickUp that can connect an organization’s people, work, and knowledge.

Cohere: Rerank 3.5—Cohere’s latest AI search foundation model, Rerank 3.5 enables businesses to significantly improve the relevancy of information surfaced within search and retrieval-augmented generation systems.

Cohesity: Cohesity Gaia—Make smarter business decisions faster with Cohesity’s AI conversational assistant using your most important enterprise data

Context: The AI Office Suite—Built entirely from the ground up to leverage state-of-the-art long-context AI, Context’s AI Office Suite seamlessly integrates generative agents across familiar productivity tools, dramatically accelerating document creation, research, data analysis, and presentations.

Copyright Clearance Center (CCC): RightFind Suite—The RightFind Suite is a set of integrated software solutions that help professionals at R&D-driven companies search, access, share, organize, collaborate on, and analyze content to generate data-driven insights and gain a competitive edge.

Coveo: Coveo AI Relevance Platform—Users can delight customers, augment employee capabilities, and drive superior business outcomes with the Coveo AI Relevance Platform, which offers semantic search, AI recommendations, unified personalization, and generative AI answering.

Crawford Technologies: AccessibilityNow—AccessibilityNow provides high levels of automation and integration into any environment with software solutions and a wide range of tailored services to meet the document accessibility needs of all organizations, large and small, the private sector; and governments of all levels.
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CX360, Inc.-MosaicX: Engage—Engage is an AI-native platform that delivers adaptive, intelligent, and seamless customer experiences.

DataRobot: Enterprise AI Suite—DataRobot’s platform and solutions integrate into core business processes so teams can build, operate, and govern AI at scale.

Digitech Systems: Sys.tm—Sys.tm provides all the power of the world’s best information management, AI, and automation in an easy-to-setup, easy-to-use product.

Domo: Domo Platform—From data integration to AI-powered automation, Domo equips users with the tools to innovate, automate, and visualize their business with ease.

eGain: eGain AI Knowledge Hub—eGain's KM software, eGain Knowledge Hub, uses AI to find answers to customer questions, guide processes, and enable decision making.

Elastic: Elastic Search AI Platform—Driving relevant results at unprecedented speed with open and flexible enterprise solutions, the Elastic Search AI Platform accelerates business outcomes with the combination of powerful search and generative AI.

EncompaaS: The EncompaaS Platform—EncompaaS helps regulated enterprises transform information into a strategic asset, ensuring compliance and protection.
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EvalueServe: Insightsfirst—Insightsfirst is an AI-driven platform that empowers teams across marketing, business development, strategy, research, and leadership with insights and KM support needed to stay ahead.

Evisort, a Workday company: Workday Contract Intelligence—Evisort helps users create, collaborate, manage, analyze, and report on your contracts with its AI-powered contract management and analysis platform, Contract Intelligence.

Expel: Managed Detection and Response (MDR)—Expel MDR quickly detects advanced threats across tech (endpoint, cloud, Kubernetes, SaaS, network, SIEM, email, identity, and more) while human expertise collaborates with your team to verify the threat, take critical remediation actions, and provide a detailed report of what happened, where, when, and why in real time.

expert.ai: Eiden AI Suite—The Eiden AI Suite seamlessly integrates the most advanced technologies, from neurosymbolic AI to large language models, from generative AI to agentic AI, into a modular, flexible suite that delivers on visibility and rapid business impact.

Fisent Technologies: BizAI—BizAI is a REST-based API gateway that  enables the end-to-end automation of repetitive business tasks that require human interpretation of content, from unstructured to multi-language, multimodal, and more. 

Foxit Software: Foxit PDF Editor—As an all-in-one PDF solution, the Foxit PDF Editor is built for business and optimized with AI, featuring advanced editing, scanning, and organizing paired with an intelligent AI assistant.

Franz: AllegroGraph—AllegroGraph is a horizontally scalable, high-performance, and transactional semantic graph, vector, and document database platform that turns complex data into actionable business insights.

Fujitsu: Fujitsu HX Workspace—The Fujitsu HX Workspace is a digital work platform that emphasizes the human experience, empowering businesses with essential tools to redefine work practices and cultivate highly engaged, resilient, and digitally dexterous workforces.

Glean Technologies: Work AI Platform—A horizontal, open agent platform, Glean’s Work AI Platform enables organizations to quickly and securely deploy AI and autonomous agents anywhere in the enterprise with open APIs and hosted Model Context Protocol servers.

Google: Gemini—Gemini is Google’s family of multimodal large language models, built from the ground up with advanced language understanding and reasoning and designed to be the most helpful and personal AI assistant.

Graphwise: Graphwise Platform—The Graphwise AI platform combines knowledge graph technology with generative AI to unify and query structured and unstructured data via a semantic layer, automating KM, improving AI accuracy, and enabling natural language interactions.

Happeo: Happeo’s Knowledge Engine—Driving knowledge further, faster, Happeo’s Knowledge Engine makes identifying, creating, and sharing knowledge across the organization easy with the power of AI.

Hubspot: HubSpot Customer Platform—HubSpot’s customer platform is powered by Smart CRM that combines customer data with AI to help enterprises adapt products for engaging customers across the entire journey, providing an ecosystem of integrations, education, and community. 

Hyland Software: Hyland Content Innovation Cloud—The Hyland Content Innovation Cloud unifies enterprise content and integrates AI-driven insights and seamless automation, enabling organizations to realize the full potential of their unstructured data.

IBM: watsonx—IBM watsonx is IBM’s portfolio of AI products designed to accelerate the impact of flexible, trustworthy, accurate, and scalable generative AI in core workflows to drive productivity.

Indico Data: Indico’s Agentic Decisioning Platform—Purpose-built to automate intake, triage, and decisioning across underwriting and claims, Indico’s Agentic Decisioning Platform creates the decision-ready enterprise with explainable, out-of-the-box agentic AI.

InMoment, a PG Forsta Company: InMoment XI Platform—The InMoment XI Platform helps companies continuously improve experiences at the intersection of value, where customer, employee, product, and market needs come together with business objectives.

Jump: Jump—Jump is the AI-native integration system designed specifically for business teams, enabling enterprises to win 10 times more B2B SaaS deals with custom integrations on demand.

KMS Lighthouse: Self-Service—Helping to improve customer satisfaction scores by 150%, KMS Lighthouse Self-Service brings agents lightning-fast access to accurate information.
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Kodak Alaris: KODAK Info Input Solution—KODAK Info Input Solution is intelligent document processing software that automates and simplifies the journey from document arrival to usage in business processes—quickly, accurately, and reliably.