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ViewPoints

Content intelligence 101

As digital initiatives focus more on experience, personalization, and conversant interactions, a new dimension of automation is emerging that goes beyond just data

High employee expectations shape the future of remote IT

The only way to keep pace with enterprise decentralization is to deploy digital solutions that can bridge the physical distance between employees, customers, and the stakeholders involved in driving the business

5 core principles for successful AI/human partnerships

AI is not magic—it runs on data and knowledge

How to solve problems created by fragmented and distributed content

When companies continually expand the number of silos in their toolset, the preferred solution is not consolidation, but a better search tool that utilizes federated search technology

Security challenges of the hybrid workforce

By the end of 2020, 94% of businesses large and small had decided that working from home actually enhanced productivity—making internet safety protocols for WFH a new business priority

MDM and data governance: What comes first, the chicken or the egg?

In a very real sense, data governance is the "business function" of MDM, controlling how data is created, collected, and used

5 best practices for securing a remote workforce

Given that remote work is likely here to stay, it's worth asking: How does remote work create risks around sensitive and confidential knowledge?  

The power and plight of personas

Research shows personalization can reduce customer acquisition costs by up to 50%, increase revenue by up to 15%, and boost marketing spend efficiency by up to 30%

Harnessing the power of knowledge in the new normal

Now more than ever, knowledge workers depend on fast, secure and reliable access to knowledge

Knowledge management culture and the government workforce

The biggest change for many organizations since the onset of the global COVID-19 pandemic has been determining the policies and tech that make a digital workplace work, as well as strengthening department, team, and personal connections

6 steps for engaging employees regardless of their workspace

As companies continue to navigate the challenges brought on by the COVID-19 pandemic, they must ensure employees are engaged and supported in every work environment

How remote teams can use organic self-service KM tools

Adopting strategies that incorporate organic elements can dramatically accelerate common support workflows by reducing the friction between accessing knowledge and productive output

Four best practices for eliminating data chaos and information silos in 2021

It's imperative that organizations establish rules of engagement and best practices for the use of content and collaboration platforms in 2021

Capitalizing on the data economy: Why MDM and data governance have never been more critical

Platform-style MDM solutions in particular provide the data model flexibility to allow the business to develop a common data model, often for the first time in an enterprise

How COVID-19 has impacted digital accessibility

The disruption that occurred in the past year cannot be overestimated as millions of employees were suddenly expected to work from home without onsite IT support

That data inside your company walls? It’s leaving you with blind spots.

Any knowledge management professional will tell you that just getting all of a company's internal data together and organized so it can be of use to its employees is a mountain of a task

Four key skills for building an effective CX program

Customer experience teams face a range of challenges that can be overcome by relying on these four pillars

How public sector agencies can extend their MFD investments to boost security and productivity

Leveraging secure content-aware print and capture capabilities, along with industry-leading intelligent automation, can enable public sector organizations to have full-scale enterprise automation starting at the MFD

Where e-discovery is headed in 2021 and beyond

More than any time in recent memory, the future feels uncertain not just in e-discovery, but in many aspects of business and general life as well

On your mark, get set, Zoom: Starting off right in collaboration app e-discovery

Considerations lawyers should explore to get a handle on the role of collaboration tools and Zoom in their broader e-discovery landscape