Solidroad secures $25M to strengthen quality assurance for AI-driven customer support

New funding supports expansion as demand grows for AI-driven quality oversight in customer support

OpenSearch Software Foundation launches new long-term support versions

New program provides defined 18-month support lifecycles, SBOM-backed security compliance, and accredited vendor support

KMWorld Europe and Taxonomy Boot Camp London Debut to Strong Turnout  

The dual conference experience brought together knowledge managers, taxonomists, information architects, content strategists, consultants, and technology leaders for two days of keynotes, case studies, workshops, and networking

Examining the evolving role of KM and AI with eGain

KMWorld recently held a webinar with John Copeland, VP of marketing at eGain, who discussed why structured, governed knowledge is the foundation that makes AI agents and automation actually work

A Unified Approach to Knowledge and AI Transformation  

Grounding AI in trustworthy knowledge foundations

Understanding the modern knowledge lifecycle and protecting sensitive information were two approaches to ensuring trust explained at the KMWorld Europe conference

Why Communities of Practice endure in an AI world

At the KMWorld Europe conference, Rory Huston, Global Director of Knowledge; Baran Tanriverdi, Knowledge and Innovation Manager; and Crystal Bridge, Global Knowledge Coordinator, posed the question of "If AI can connect and assimilate all our knowledge, do we still need communities?"

Managing meaning: designing scalable semantic systems for humans & AI

In his keynote at KMWorld Europe & Taxonomy Boot Camp London, Noz Urbina, Founder & Principal Consultant, Urbina Consulting, addressed the issue of people asking for what they want, but not what they need

AppDirect to acquire PartnerStack to create a seamless subscription commerce platform

Partnership creates a single platform to launch, manage, and scale partner-led growth in an AI-driven economy

KM’s Evolution in the Age of AI

Dayforce announces efforts for FedRAMP Authorization to deepen support to U.S. federal agencies

Strategic investment reinforces compliance leadership and deepens public sector expertise

Pipeliner CRM rebrands as Coevera, improving sales execution and employee development

15-year-old platform introduces new category of sales technology combining AI-native CRM with the industry's largest professional development ecosystem

Caylent to acquire Pronetx to offer AWS native customer engagement and agentic CX 

Caylent and Pronetx combine to deliver integrated AWS expertise to modernize, operate, and continuously evolve customer experience—from legacy platform to intelligent system

Quickbase announces acquisition of Solvice

Acquisition to integrate Solvice's advanced route optimization and workforce scheduling capabilities into Quickbase's core product offerings

ControlUp introduces DaaS IQ to rein in costs and simplify operations

New solution eliminates cloud waste, automates operations, and delivers predictable AVD end-user experiences at scale

Acclaim launches in the U.S., aiming to transform the customer experience 

Company combines modern voice AI to enhance customer experience and accelerate sales and collections in regulated industries

Nutrient automates multi-step document workflows with AI Assistant expansion

The updated AI Assistant has access to Nutrient's purpose-built document tools for rendering, structure-aware extraction, form operations, annotation, and redaction to complete end-to-end document workflows inside any application

DocSolid introduces automated profiling for millions of physical records with Records Connect

Automates the profiling of physical files during backfile digitization projects, enabling faster and more accurate conversion of paper records into governed digital assets

Progress Software’s Sitefinity Generative CMS provides AI-driven discovery and conversational experiences 

Enables organizations to securely deliver AI-powered search, personalization, and conversational experiences at scale—with built-in governance and control  

Get a primer on how knowledge graphs enhance AI and KM with Factor

Experts from Factor joined KMWorld for a webinar, The Power of Context: Using AI and Knowledge Graphs to Enhance KM, to discuss semantics, knowledge graphs, ontologies, and more