What Users Want from Search at Enterprise Search & Discovery 2025

At the opening session for the Enterprise Search & Discovery conference, co-located with KMWorld 2025, Eric Pugh, OpenSource Connections, and Kari Mattek, Northwestern Mutual, discussed what users want, which revolves around relevance and search quality

The low-down on AI and KM with Alan Pelz-Sharpe at KMWorld 2025

At KMWorld 2025, Alan Pelz-Sharpe, founder and principal analyst, Deep Analysis and Author, Practical Artificial Intelligence: An Enterprise AI Playbook, discussed how AI disrupts traditional KM—posing risks like misinformation and lost expertise—while offering transformative potential through dynamic knowledge synthesis during his session, "Role of KM in a World of Agentic AI."

KMWorld 2025 keynotes stress the importance of enterprise-wide AI adoption

KMWorld returned to the J.W. Marriott in Washington D.C. on November 17-20, with pre-conference workshops held on November 17

Tips and tricks for creating a knowledge management program at KMWorld 2025

At KMWorld 2025, Stan Garfield, founder, SIKM Leaders Community and Author, 12 Steps to KM Success (and 6 other books), brought things back to basics with his workshop, "KM Tips, Tools & Techniques"

Governing human and machine learning enterprise knowledge at KMWorld 2025

KMWorld returned to the J.W. Marriott in Washington D.C. on November 17-20, with pre-conference workshops held on November 17

Progress Software debuts generative content management system built on AI

Agentic RAG capabilities transform enterprise knowledge into verified, dynamically generated digital experiences—delivering instant, hyper-personalized journeys

Veritas Capital to acquire MetroStar to support U.S. national security with AI

This partnership will allow Veritas to scale faster, invest deeper in innovation, and empower our federal partners to accelerate their missions with greater speed, trust, and intelligence

Avanade rolls out suite of Microsoft solutions to supercharge business growth

Built to solve real business challenges and accelerate results

eGain Composer powers a modular AI knowledge development platform to build trusted AI CX applications

The secure, composable, high-performance platform empowers developers to deliver cutting-edge AI knowledge solutions for CX at scale

Thomson Reuters adds new agentic AI capabilities in CoCounsel Legal

Next-generation betas enhance document review and agentic execution of any legal workflow to transform legal work

BillingPlatform’s latest solution helps AI companies capitalize on consumption-based business models

Empowers AI innovators to scale revenue faster with real-time usage billing, native mediation, and value-based pricing strategies

Automation Anywhere to acquire Aisera, further propelling the autonomous enterprise

Acquisition delivers the most complete agentic platform and redefines ITSM for the AI era

Organizing data with RAG for accurate and reliable LLMs

KMWorld recently held a webinar, "Improve LLM Accuracy with RAG," featuring Jason Jakob, chief architect officer at Adlib, who discussed how Retrieval-Augmented Generation (RAG) can be made reliable at scale

Workday offers new custom AI model library to power intelligent contract reviews

The Workday Contract Intelligence Agent helps customers quickly analyze contracts, flag risks, and gain insights across HR, finance, legal, IT, and more

TrueDialog supports ‘the next frontier in business messaging’ with RCS and RBM capabilities

RCS transforms traditional SMS into an interactive, app-like experience directly within a user's native messaging app, allowing businesses to deliver immersive, branded, and secure conversations

Cowbell refreshes its brand to support AI risk protection for the commercial specialty insurance space

The refresh reinforces Cowbell's ability to deliver integrated protection across critical areas of digital and professional risk

Litera democratizes AI for legal professionals with AI legal agent solution

Lito easily connects with AI drafting tools, contract review platform Kira, and NetDocuments

DocuWare unveils global AI research and development hub

This will play a crucial role in the company's development of proprietary AI solutions for intelligent document processing and enterprise content management

Adobe launches new AI capabilities across its creative portfolio

These innovations save creative professionals time across each stage of their creative process

Vivun debuts Ava Assist, an AI sales assistant for complex B2B transactions

Ava Assist empowers sellers before, during, and after their meetings