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KM In Practice

WeFi selects OpenText Email2EDI solution

Fintech company automates data exchange for faster and more efficient processing

Clifford Chance taps FileTrail

International law firm uses FileTrail GPS to manage physical records and retention policies

Oracle Cloud is on the menu for Burger King franchise operator

Corporativo GES can see where it can improve operations down to the individual franchise location

Pratt & Whitney selects WEBCON to digitize business processes

Low-code process management and automation helps to accelerate digital transformation

Prestige Consumer Healthcare leverages Ketch

Enables PCH to use data for growth while protecting consumers' information privacy and adhering to compliance mandates

NEON CORP. selects Aptum to enhance its retail and ecommerce platforms

Shift to Microsoft Azure Cloud will allow NEON to scale quickly and enhance security

BT simplifies information access and collaboration

Global communications services and solutions company is focused on further digitizing and automating its processes to deliver standout customer experiences

Merkle Science leverages TigerGraph to help customers combat financial crimes

The construction of a cryptocurrency network graph using TigerGraph gives Merkle Science the ability to analyze information in real time to better connect relationships

U.S. Department of Health and Human Services selects Box

Box's cloud content management platform will be used to power secure collaboration and critical processes for the delivery of health services

Ephesoft announces product recertification by Air Force Network Integration Center

Ephesoft Transact Web Scanner is approved and available to the USAF and other DoD agencies

GNC relies on Verint to provide exceptional digital CX

"Digital Triage System" helps GNC address challenges during the pandemic—and beyond 

Goodyear rolls out digital customer service with eGain 

"Service is where the customer experience rubber meets the road," said Ashu Roy, eGain CEO.

Singapore Airlines taps Salesforce

A new system, 1Point, will help to enhance the travel experience by supporting consistent and more personalized service

ITV leverages Stardog’s enterprise knowledge graph platform

With Stardog, ITV has the potential to manage its rights with greater agility and flexibility.

Domino’s dishes up AI/ML solutions at scale

Pizza giant is using Datatron's centralized AI ModelOps and model governance platform

APRIL International selects Ephesoft

Insurance provider automates claims and hospital invoice processing in Asia

HX Group improves underwriting with expert.ai

The Howden Group division, accredited by Lloyd's and specializing in data analytics, has selected expert.ai for Insurance to enhance policy submissions review

Internationally recognized law firm adopts iManage Knowledge Unlocked

Knowledge Unlocked is the first step in an ongoing journey for how the law firm connects and unlocks insights

Lands’ End extends decades-long relationship with ASG Technologies

ASG's Mobius Content Services will continue to power information governance needs for the apparel retailer

IBM helps Audi UK reimagine the digital CX

IBM implemented Adobe Experience Manager along with Adobe Analytics to facilitate faster content-led experiences