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KM In Practice

BT simplifies information access and collaboration

Global communications services and solutions company is focused on further digitizing and automating its processes to deliver standout customer experiences

Merkle Science leverages TigerGraph to help customers combat financial crimes

The construction of a cryptocurrency network graph using TigerGraph gives Merkle Science the ability to analyze information in real time to better connect relationships

U.S. Department of Health and Human Services selects Box

Box's cloud content management platform will be used to power secure collaboration and critical processes for the delivery of health services

Ephesoft announces product recertification by Air Force Network Integration Center

Ephesoft Transact Web Scanner is approved and available to the USAF and other DoD agencies

GNC relies on Verint to provide exceptional digital CX

"Digital Triage System" helps GNC address challenges during the pandemic—and beyond 

Goodyear rolls out digital customer service with eGain 

"Service is where the customer experience rubber meets the road," said Ashu Roy, eGain CEO.

Singapore Airlines taps Salesforce

A new system, 1Point, will help to enhance the travel experience by supporting consistent and more personalized service

ITV leverages Stardog’s enterprise knowledge graph platform

With Stardog, ITV has the potential to manage its rights with greater agility and flexibility.

Domino’s dishes up AI/ML solutions at scale

Pizza giant is using Datatron's centralized AI ModelOps and model governance platform

APRIL International selects Ephesoft

Insurance provider automates claims and hospital invoice processing in Asia

HX Group improves underwriting with expert.ai

The Howden Group division, accredited by Lloyd's and specializing in data analytics, has selected expert.ai for Insurance to enhance policy submissions review

Internationally recognized law firm adopts iManage Knowledge Unlocked

Knowledge Unlocked is the first step in an ongoing journey for how the law firm connects and unlocks insights

Lands’ End extends decades-long relationship with ASG Technologies

ASG's Mobius Content Services will continue to power information governance needs for the apparel retailer

IBM helps Audi UK reimagine the digital CX

IBM implemented Adobe Experience Manager along with Adobe Analytics to facilitate faster content-led experiences

AEGIS selects expert.ai to enhance data strategy with AI-based natural language understanding

Insurance company for the energy industry chooses expert.ai to augment risk engineering capabilities

Nationwide selects AWS as its preferred cloud provider

Insurance and financial services leader migrates to AWS to unlock data-driven insights

NTT DATA Services digitally transforms procurement

With the help of SAP and its own NTT DATA SAP practice, the company centralized its procurement model covering end-to-end processes

U.K. hospital deploys DAM solution

Reduces contact between patients and staff during COVID-19 lockdown, reducing risk of infection

Renault Argentina transforms finance department

ABBYY helped Renault Argentina automate a completely manual invoice processing system that was slow and prone to error

Canadian Government improves cloud-based document capture

INfuse Smart Connected Scanning Solution from Kodak Alaris expedites delivery of citizen services