AI Trailblazer eGain - Top-Rated AI Knowledge Platform for Customer Service and Beyond

Two shocking predictions:

♦ Gartner: 100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration to modern knowledge management systems will fail to meet their customer experience and operational cost-reduction goals.

♦ McKinsey: Only 1 percent of leaders say that AI is fully integrated into workflows and drives substantial business outcomes. The biggest roadblock to operationalizing AI? The lack of a trusted knowledge infrastructure to underpin and train AI. In fact, 83% of respondents in a 2025 KMWorld State of AI survey confirmed as such.

Given the foundational importance of knowledge management in the AI era, why would you want to roll the dice with unfocused generalists or unproven startups? Why settle for anything less than the best-in-class solution—the eGain AI Knowledge Hub? It helps businesses improve customer experience and reduce cost by delivering trusted, consumable answers. Here is why it should be in your shortlist:

♦ Rated #1 in the Gartner Market Guide for Customer Service Knowledge Management

♦ Rated “Emerging Leader” in Gartner’s Emerging MQ for AI Knowledge Apps

♦ Rated #1 by clients in Gartner Peer Insights

♦ Elected Readers’ Choice by KMWorld in 2024

♦ Trusted by the who is who of Fortune 500 companies and government agencies—JPMC, Veterans Affairs, IRS, BT, and more

To make it easy for you, we offer unique, risk-free adoption options:

♦ Free trial
♦ Production pilot—Innovation in 30 Days™
♦ Easy switch program

Talk to us now to get going!

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eGain
https://www.egain.com/