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  • March 9, 2026
  • By Marydee Ojala Editor in Chief, KMWorld, Conference Program Director, Information Today, Inc.
  • Features

KMWorld 100 Companies That Matter in Knowledge Management 2026

Article Featured Image

The number 100 has some magical qualities to it. As we were compiling this year’s list of 100 companies to watch in the KM space, Dick Van Dyke celebrated his 100th birthday. That’s an achievement in itself, but what is truly remarkable about him is what a young 100 he is. He’s still dancing, still singing, and although not quite as limber as he was, he still has some great moves. From many perspectives, including knowledge management, he’s a role model for longevity.

KMWorld magazine is far from hitting the 100-years-in-business mark. Companies on our 100 list are also nowhere near being in business for 100 years. But what they do have to remain vibrant contributors to the KM space is agility. User expectations of instant access to pertinent information dictate that companies find technology to meet those expectations. The introduction of generative AI (GenAI) has created an ongoing upheaval, not only in KM, but also in many other aspects of business operations, along with life outside of work. The many different formats in which knowledge exists that can now be surfaced and the varying channels used both internally and externally present enormous opportunities to share knowledge, but they come with some challenges.

Challenges involve security risks, the need for adequate information governance, and the possibility that GenAI will produce incorrect information. KM companies to watch are those that know the difference between hype and gaining real-world benefits from AI, that blend the human with the tech, and that understand the best approaches to knowledge sharing that result in excellent outcomes for their customers.

New technologies spur innovation, without which companies will not thrive. Organizations on this list have proven themselves to be adept at pivoting to adopt the elements of AI-driven technologies that advance the business and to discard those that don’t. One key point of technology in KM is that it’s not evenly distributed.

Companies can’t all achieve the longevity of Dick Van Dyke, but they can strive to emulate his ability to be flexible, to change with the times, and to persevere. Companies on this list are wonderful examples of how their products expand the power of KM in changing knowledge environments. They stand out in the KM field, and we applaud their accomplishments. As always, the list is meant to generate interest and to spark discussion. Let us know what you think, and alert us to anything we might have missed.

VIEW FROM THE TOP

We encourage you to visit the websites of the companies on this year’s list. Also, in the links to the Views From the Top, executives share their opinions on the state of the knowledge economy and how their solutions help customers realize their business goals.

  • ABBYY—Helping organizations optimize processes, accelerate decisions, and drive better outcomes with Process AI and Document AI, ABBYY combines innovation and experience to transform data from business-critical documents into intelligent, actionable outcomes.
  • Accenture—A leading global professional services company that helps the world’s top businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services, creating tangible value at speed and scale.

  • Access Corporation—Helps companies manage and activate their critical business information through offsite storage and information governance services, scanning and digital transformation solutions, document management software, and secure destruction services.
  • Access Innovations, Inc.—Empowers clients to realize their search goals by leveraging its Data Harmony suite and its team of semantic experts to build explainable AI that can increase search precision and productivity.
    To Learn more, read Heather Kotula, President & CEO, Access Innovations'  View from the Top.
  • Adobe—A global provider of digital media and digital marketing solutions that offer creative, marketing, and document solutions to allow everyone—from emerging artists to global brands—to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment.
  • Appian—A software company that automates business processes, Appian provides the Appian AI Process Platform, which includes everything you need to design, automate, and optimize even the most complex processes, from start to finish.
  • Ariglad—By analyzing support tickets, release notes, etc., Ariglad identifies where your knowledgebase needs improvement and fills those gaps.
  • Aryanna—Helping companies organize, manage, and circulate corporate knowledge, Aryanna transforms KM into a competitive advantage.
  • Atlas by ClearPeople—Atlas is an all-in-one platform for Microsoft 365 that ensures quick access to accurate and expert information for employees, clients, and AI.
  • Atlassian—A recognized leader in software development, work management, and enterprise service management software, Atlassian enables enterprises to connect their business and technology teams with an AI-powered system of work that unlocks productivity at scale.
  • Automation Anywhere—Committed to defining the future of work by unleashing human potential through automation, Automation Anywhere enables this future through its leading Agentic Process Automation (APA) System for IT leaders and developers as well as purpose-built agentic solutions for business leaders in finance, customer service, IT, and HR.
  • AWS—AWS provides a comprehensive cloud platform featuring a range of offerings, such as AWS Contact Center Intelligence, which enables organizations to leverage AWS machine learning capabilities with their current contact center provider to gain greater efficiencies and deliver increasingly tailored customer experiences.
  • Bloomfire—With AI-powered search, dynamic knowledge curation, and intuitive collaboration, Bloomfire turns scattered knowledge into a living, breathing nervous system for organizations.
    To Learn more, read Philip Brittan, CEO, Bloomfire's  View from the Top.
  • Capacity—Capacity is an all-in-one, AI-powered support automation platform that uses practical and GenAI to deflect tickets, emails, and phone calls—so your team can do their best work.
  • Cohesity—As a leader in AI-powered data security, Cohesity helps organizations strengthen resilience, accelerate recovery, and reduce IT costs.
  • Collibra—Collibra frees your data from the constraints of silos by unifying data and AI governance across your entire ecosystem, regardless of source or compute engine, for ultimate flexibility in how you manage data. 
  • Conversica—Whether the focus is converting leads, closing deals, or growing existing customers, Conversica’s “powerfully human” conversations are informed by the industry’s most advanced enterprise-class, self-learning AI models derived from billions of human interactions over more than a decade.
  • Coveo—Coveo offers a single SaaS platform and robust suite of AI and GenAI models that are designed to transform the total experience, from CX to EX, across websites, ecommerce, services, and workplaces.

    Creatio—A global vendor of an agentic CRM and workflow platform with no-code and AI at its core, Creatio helps organizations automate customer and operational workflows.
  • Dataiku—The platform for Everyday AI, Dataiku enables data experts and domain experts to work together to build data into their daily operations, from advanced analytics to GenAI.
  • Deloitte—Deloitte offers a variety of services—including audit and assurance, consulting, regulatory services, risk and financial advisory, and tax services—to empower trust and confidence for its clients.
  • Descope, Inc.—Descope is a drag-and-drop customer identity and access management program providing a no-/low-code solution that helps hundreds of organizations easily create and customize their entire user journey using visual workflows—from authentication and authorization to MFA and federated SSO.
  • Domino Data Lab—Domino Data Lab empowers the largest AI-driven enterprises to build and operate AI at scale, offering an Enterprise AI Platform that provides an integrated experience encompassing model development, MLOps, collaboration, and governance.
  • eGain—eGain AI Knowledge Hub and AI Agent help improve experiences and reduce costs by delivering trusted answers for customer service.
    To Learn more, read John Copeland, VP Global Marketing, eGain's View from the Top.
  • Egnyte—Egnyte combines the power of cloud content management, data security, and AI into one intelligent content platform.
  • Elastic.co—The “Search AI Company,” Elastic integrates its deep expertise in search technology with AI to help everyone transform all their data into answers, actions, and outcomes. 
  • Enterprise Knowledge—Delivering a range of advanced learning solutions combining advanced knowledge, information strategy, and leading technologies, Enterprise Knowledge drives performance while maximizing employee capabilities and satisfaction to address modern business challenges and accelerate ROI.
    To Learn more, read Zach Wahl, Enterprise Knowledge Founder & CEO's View From the Top.
  • Evalueserve—Combining the strengths of best-in-class AI and a team of over 5,000 experts, Evalueserve focuses on data and analytics and commercial excellence services.
  • expert.ai—expert.ai helps power digital transformation, integrating the best technologies on the market with proprietary AI solutions, including knowledge graphs, machine and deep learning techniques, LLMs, and GenAI.
  • Factor—By creating alignment across organizational business capabilities, strategies, and user profiles, Factor helps enterprise leaders trust their data to make better decisions, break down internal silos, power AI, and build sustainable success.
  • Fellow—By helping teams prepare better, capture every detail, and follow up effectively, Fellow enables organizations to have fewer, but more productive, meetings and build lasting habits for an efficient meeting culture.
  • Fisent Technologies Inc.—Fisent Technologies is revolutionizing how business is performed by enabling the utilization of GenAI for the automation of common business processes, creating a bridge between the enterprise application layer and the rapidly evolving ecosystem of both proprietary and publicly available LLMs.
  • Five9—Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes.
  • Fluid Topics—Fluid Topics is a SaaS company that leverages over 20 years of advanced research in semantic search, AI, and content accessibility to develop an AI-powered Product Knowledge Platform.
  • Foxit Software—A leading provider of innovative PDF and eSignature products and services, Foxit helps knowledge workers increase their productivity and do more with documents with its easy-to-use desktop software, mobile apps, and cloud services.
  • Franz—Franz Inc. is an early innovator in AI and a leading supplier of semantic graph database technology with expert knowledge in developing and deploying knowledge graph and data fabric solutions, including AllegroGraph.
  • Glean—Driven by the mission of expanding human potential to do extraordinary work, Glean’s Work AI platform connects all data and enables enterprises to find, create, and automate anything.
  • Google—The multinational technology company dedicated to organizing the world’s information and making it universally accessible and useful with a variety of products, including its widely used search engine, cloud computing services, and more.
  • Graphwise—Graphwise brings confidence to search, analytics, and AI with a platform built for enterprises where precision is a must or complexity is high.
  • Grazitti - Search Unify—SearchUnify is a leading enterprise agentic AI platform that redefines customer support and self-service by unifying enterprise knowledge, enabling contextual intelligence, and powering task-specific AI agents.
  • Grid Dynamics—A leading provider of technology consulting, platform and product engineering, AI, and digital engagement services, Grid Dynamics fuses technical vision with business acumen to solve the most pressing technical challenges and enable positive business outcomes.
  • Guru—Transforms disparate chats, apps, and docs into a connected web of knowledge, helping deliver smarter answers and insights.
  • Happeo—Happeo is an AI-powered knowledge hub that helps organizations turn scattered information into knowledge they can trust, find, and rely on—every day.
  • HubSpot—Offers a crafted, not cobbled, suite of products that creates a frictionless customer experience by connecting data, teams, and customers with AI.
  • Hyland—Hyland is the pioneer of the Content Innovation Cloud, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. 
  • IBM—Brings together the necessary technology and services—from consulting to AI, edge computing, security, and more—to help its clients solve their most critical business problems.
  • InMoment, a Press Ganey Forsta Company—InMoment is a customer experience software company that helps businesses in a noisy, complex world make sense of customer wants and needs through an integrated CX approach.
  • Kentico—Helps enterprises take control of their digital experiences and multichannel content management with a single platform, Xperience, that reduces the complexity of marketing technologies.
  • Khoros, powered by IgniteTech—Whether it is for service and support, communications, or sales, the solutions powered by Khoros’ advanced automation and AI unlock more consistent, personalized, and helpful omnichannel interactions between brands and their audiences.
  • KMS Lighthouse—KMS Lighthouse offers a rewarding KM experience for both customers and employees alike, illuminating a path to instant answers paved by natural language.
    To Learn more, read Sagi Eliyahu, CEO, KMS Lighthouse's View from the Top.
    • Kodak Alaris—As a global technology company delivering value to businesses and consumers all over the world, Kodak Alaris offers digital transformation solutions for intelligent document processing, data capture, and photo products.
    • Kore.ai—Delivering the AI offerings, agent platform, and no-code tools to get value from AI, Kore.ai accelerates AI journeys with speed, flexibility, and control at its core.
    • Learning Pool—Learning Pool creates learning experiences that drive extraordinary employee performance to align employee objectives with business needs while harnessing cutting-edge AI technology and advanced analytics to personalize learning journeys.
    • Legion—Legion enables intelligent automation to help businesses improve decision making, accelerate execution, and continuously improve. Employers maintain efficiency and productivity, while hourly employees get gig-like schedule flexibility and control, modern communication tools, and greater pay autonomy.
    • Lexsoft Systems—A specialist software vendor providing business process solutions specifically for the legal sector, with a focus on improving document management and knowledge workflows to reduce risk and enhance legal productivity.
    • Lucidworks—An enterprise search and discovery platform that uses AI and machine learning to connect people to needed information.
    • MangoApps—A digital workplace hub that unifies employee communication, collaboration, and engagement tools into a single platform that aims to create a "source of truth" for deskless and office-based workers alike. 

    • Markup AI—Scan, store, and rewrite content at scale using Content Guardian Agents and APIs to ensure that every word meets your brand and compliance standards across your organization.
    • Messagepoint—An AI-powered customer communications management platform, Messagepoint offers intelligent control for content to increase the efficiency, compliance, and personalization of regulated customer communications across all channels.
    • metaphacts—A Digital Science property, metaphacts provides a platform for building knowledge graphs and providing AI solutions that tackle complex data challenges and unlock opportunities for growth, efficiency, and innovation.
    • M-Files—A metadata-driven document management system, M-Files helps knowledge workers work smarter by automating many processes, from document creation and management to workflow automation, external collaboration, and enterprise search.
    • Microsoft—A global leader in software, services, and hardware, its KM tools include SharePoint, Teams, and Copilot to facilitate collaboration, content management, and AI-powered knowledge discovery.
    • Mindbreeze—Using AI and semantic processing, Mindbreeze Inspire helps extract insights from enterprise data and create intuitive, human-like interactions, rapid search, and information capture.
      To Learn more, read Daniel Fallmann, CEO, Mindbreeze's View from the Top.
    • NiCE—Customer service automation from NiCE involves one AI platform to transform the customer experience at scale, with NiCE powering every interaction, helping enterprises deliver consistent, scalable, and meaningful CX at every point of engagement.
    • Northern Light Group—Provides a single point of entry research portal that aggregates and manages massive amounts of internal and external market research and competitive intelligence reports.
    • Notion—Notion is where teams and AI agents capture knowledge, find answers, and automate projects. Its AI workspace is where teams and AI agents get more done together, including note taking, search apps, and building workflows.
    • NVIDIA—A hardware and software company that produces the essential components for running LLMs and advanced search and analytics platforms.
    • Onymos—Onymos DocKnow hyper-automates complex, manual workflows with 99% accuracy, transforming unstructured data into intelligence without rigid templates or locked-in processes.
    • Openstream—Develops multimodal, agentic AI systems and virtual avatars and offers conversational AI solutions that enable enterprises to adopt the latest AI approaches and tools.
    • OpenText—Through a complete and integrated Enterprise Information Management (EIM) platform, OpenText empowers customers to organize, integrate, and protect data and content as it flows through business processes inside and outside of the organization.
    • Optimizely—Powers the entire marketing lifecycle by enabling enterprise teams to rapidly create content, launch experiments with confidence, and deliver high-quality experiences as part of its digital experience platform.
    • Oracle—Oracle Cloud Infrastructure (OCI) and Oracle Cloud Applications help people see data in new ways, discover insights, and unlock endless possibilities through its CRM, ERP, and HCM solutions.
    • Progress Software—As a trusted provider of AI-powered infrastructure software, Progress products help enterprises develop, deploy, and manage responsible AI applications and experiences with agility and ease.

      Proofpoint—A cybersecurity company with a human-centric platform takes a comprehensive, adaptive, and effective approach to protect organizations' greatest assets and biggest risks.
    • Pureinsights—A consultancy and systems integrator specializing in enterprise search and KM solutions that improve how users find information through vector search, traditional keyword search, and RAG.
    • Qlik—Converts complex data landscapes into actionable insights, driving strategic business outcomes through advanced, enterprise-grade AI/machine learning, data integration, and analytics.
    • Qualtrics—An experience management platform that provides tools to ask the right questions, listen to what people need, and respond with the right actions, based on experience data from customers and employees.
    • Quark—Provides solutions for content automation and publishing that enable organizations to create, manage, and deliver highly structured, technical, and regulatory content in various channels.
    • Rocket Software—Provides tools for content and database management, allowing companies to seamlessly bridge business-critical knowledge and data with AI-powered solutions that enhance productivity, improve decision making, and drive innovation.
    • Rossum—An AI-powered document processing platform that automates the extraction of data from business documents, including emails, invoices, contracts, and more.
    • RWS—Transforms content and facilitates multilingual data analysis through translation, localization, and AI-enabled technology, blended with human expertise. 
    • Salesforce—Delivers customer relationship management software that breaks down the technology silos among departments.
    • SearchBlox—Redefining enterprise search with SearchAI, a platform built to make data human, cut through silos, deliver answers instantly, and put organizations in control with speed, security, and simplicity that scale.
    • ServiceNow—Brings AI, data, and workflows to every corner of an enterprise to provide an AI platform for business transformation, now with enhanced search capabilities.
    • Shelf—A next-generation KM platform for trusted GenAI answers that eliminate bad data in documents and unstructured data before they become bad GenAI answers.
    • Simpplr—An AI-powered platform that unifies the digital workplace and enhances employee productivity, giving employees fast, accurate answers across all connected systems.
    • Sinequa by ChapsVision—Provides an AI-powered enterprise search and generative experience platform that combines advanced search, domain-aware AI agents, and RAG to connect people with the knowledge they need to work smarter.
    • Smarsh—Goes beyond data capture to mine data for critical insights, uncover risks, and act before they escalate, while managing communications compliance.
    • SoundHound—Provides an independent voice AI platform to connect people to brands through customized, intelligent conversational experiences.
    • Square 9—Square 9 provides a platform for intelligent document capture, indexing, search integration, and business process automation, removing the frustration of data extraction.
    • Squirro—An insight engine that transforms complex data into actionable insights through semantic search, automation, and contextual intelligence, it combines GenAI with advanced knowledge graph management to enhance decision making across the enterprise.
    • Sugarwork—Sugarwork unlocks operational wisdom from employees, so you know where to make the most effective investments. 
    • SWIRL—AI Search ends the data scavenger hunt, helping you find the data you need when you need it. SWIRL utilizes existing security protocols and is Zero-ETL.
    • ThoughtSpot—Delivers a complete platform for the modern data stack and provides a familiar, consumer-grade search experience to create new insights on-demand.
    • TopQuadrant—Its Enterprise Knowledge Graph Platform for AI-ready data connects structured and unstructured data in one platform built for scale, discovery, and action
    • Totango—An agile Customer Success Software that helps companies design, run, measure, and scale their SaaS customer journey to retain and grow customers.
    • Tungsten Automation—Tungsten Automation, a leader in intelligent automation, IDP, and process orchestration, enhances and accelerates the creation of intelligent processes and AI agents to autonomously gather information, make decisions, and execute tasks.
    • UiPath—Believing the future of automation is agentic and robotic, the UiPath Platform enables AI agents, robots, people, and models to work together harmoniously to revolutionize industries and enhance human potential.
    • Uniphore—A platform for conversational AI and automation in contact centers that allows business users to effortlessly harness agentic AI, tapping into enterprise knowledge that is grounded in their own proprietary data.
    • Upland RightAnswers—RightAnswers from Upland Knowledge combines powerful AI search, GenAI, and KM for the cost-effective future of customer service.
      To Learn more, read Dan Doman, Chief Operating & Product Officer, Upland RightAnswers' View From the Top.
    • USU—Optimizes software and cloud costs, manages internal knowledge, and streamlines IT operations with AI-powered solutions.
    • Verint—Specializing in customer experience automation, Verint Open Platform and a team of AI-powered bots deliver tangible AI business outcomes across the enterprise.
    • Zendesk—At the forefront of revolutionizing customer experience (CX) with the power of AI, Zendesk provides a complete AI solution for CX.
    • Zetaris—Designed as the next-generation enterprise database and analytics platform to empower citizen data engineers and scientists by bringing to market the world's leading decentralized data analytics platform.
    • ZoomInfo—Helps businesses enhance their sales and marketing efforts by providing accurate and up-to-date information on companies, decision makers, and market trends gleaned from the internet and other sources.
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