Knowledge Powered Solutions
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46 Hamilton Square
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Birkenhead Merseyside CH41 5AR
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United Kingdom
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Profile
Knowledge Powered Solutions Ltd specialise in delivering advanced knowledge management software that helps organisations make better use of the information they already have. With over twenty years of experience, KPSOL has built a strong reputation for creating intuitive tools that make it easy for teams to capture, organise, and share knowledge across departments and locations.
Universal Knowledge is at the centre of everything that KPSOL does, offering a flexible platform that transforms how businesses handle information. With KPSOL’s innovative solutions, staff and customers can find accurate answers quickly, cutting down on repeated work and improving the consistency of communication. Whether supporting customer service operations, an IT helpdesk, or an internal intranet, KPSOL’s software fits smoothly alongside existing systems like CRM, ITSM, and self-service portals, working to ensure a seamless experience without unnecessary disruption.
KPSOL pride themselves on understanding the unique needs of every organisation they work with. Their solutions can be deployed in the cloud or on-site, giving clients full control over their data. More than just software providers, they offer tailored onboarding, training, and long-term support to make sure each project delivers real value.
Driven by a belief that knowledge should empower people, not slow them down, KPSOL continues to innovate in the knowledge management space - helping businesses to work smarter, respond faster, and deliver exceptional service through the intelligent use of information.
Product Description
Universal Knowledge from KPSOL is a powerful, feature rich and highly configurable SaaS Knowledge Management System, providing comprehensive content capture, search, collaboration, and analytics functionality. This enables both internal employees and customer facing organisations to significantly increase productivity.
An advanced search takes users directly to the relevant answer within long documents, saving time and improving accuracy. Comprehensive content management processes combine with high levels of insight ensuring knowledge can be managed easily with minimal administration overhead.
Team workspaces can be configured by team leaders in just a few clicks and shared with team members to ensure the most needed content is instantly available to complete team tasks quickly and increase employee productivity.
Deployed as a Software as a Service (SaaS) using Azure hosted hardware allowing customers to select the region to deploy the server to retain their data sovereignty.
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