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2023 KMWorld Media Kit Available Here 

Top Story

The importance of information governance and privacy

With each passage of a new regulation or legislation related to consumer rights and data privacy, the influence of data governance over the data sphere becomes amplified. However, this development will never negate the merit of utilizing data for personalized customer interactions that yield short-term and long-term benefits.

KMWorld Sourcebook and Buyers' Guide
The KMWorld Sourcebook and Buyers' Guide assists IT and business decision makers as they continue to navigate the major technologies and trends shaping digital transformation today.


QUOTE OF THE WEEK


In your thirst for knowledge, be sure not to drown in all the information.

 

- Anthony J. D'Angelo


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Knowledge Management Case Studies

Qlik supports Fujitsu’s data and analytics transformation strategy

Qlik Analysis enables Fujitsu to get insights from data and move to a predictive management approach

Porsche Holding Salzburg picks Keepit for ransomware protection

Keepit will provide the company with SaaS cloud data protection on a global scale

California State Treasurer’s Office leverages KnowledgeLake Cloud

KnowledgeLake will help the State Treasurer's Office migrate from a legacy content management system to KnowledgeLake Cloud

ISACA chooses expert.ai to improve search experience

Expert.ai will help ISACA increase access to information and knowledge discovery for more than 165,000 digital trust professionals worldwide

Knowledge Management Opinions & Analysis

Getting more confused about regulating social media

Out of the mix of commercial greed, politics, and genuine desires to make the world better, we'll try many ways to "fix" social media. But I think it may take a couple of generations, affected by what we do, for us to begin to agree about what's right and wrong.

The undiscovered country

Capturing and sharing what you already know is good; and with today's data and text analytics tools, it has become much easier than when we'd first begun this journey.

The human capability to under-or overestimate

Yet maybe the most glaring example of underestimating humans we encounter in our work is in the world of AI. It's partly the term "intelligence" in AI that misleads so many, as AI is not intelligent in the same way that humans are intelligent. Though powerful, AI ultimately matches patterns it has learned, and even the smartest of AI systems is limited in how many patterns it can match and make sense of.

What ‘sentient’ AI teaches us

As Gary Marcus says, a large language model is just a "spreadsheet for words" that lets it act as a massive autocompletion system that knows how words go together but has not the foggiest idea how those words connect to the world.

Knowledge Management White Papers

How technology is transforming information into targeted intelligence

Consumer Preferences for Resolving Support Issues In 2022 - Latest Yext Findings

The Trend-Setting Products in Knowledge Management 2022

Proactive Strategies for Using AI to Manage Consumer Complaints

Improve regulatory compliance and deliver better business outcomes.