Intelligent search: On-site search fine-tunes customer experience

Intelligent search has an integrative function, allowing information to flow throughout the enterprise.

KMWorld Readers' Choice Awards 2020

With so many useful knowledge management products and services to consider, it can be a daunting process to identify the best solution for the job. White papers, research reports, webinars, and consultations with experts and peers are beneficial. We hope the 2020 KMWorld Readers' Choice Awards can provide an additional resource to help in pinpointing products that offer value.

2020 Readers Choice Award - Best Knowledge Graphs: Stardog

Companies including BNY Mellon, Schneider Electric and NASA rely on Stardog to create a dynamic, reusable data fabric to power countless use cases. With Stardog, they're able to go beyond the limitations of structured data management systems. Only Stardog can support the collaborative, cross-functional projects and products that are essential to creating and defending competitive advantage.

From back-end developers to mission-critical workplace automation: The low-code advantage

The advantages of workplace automation are predicated on improving enterprise efficiency, which typically takes two forms: perfecting the automated steps in workflows and uncovering new processes to automate.

Why a virtual agent makes sense in good times and bad

The current situation highlights how technology can help—particularly with disruption, a remote workforce, and the need to keep businesses running.

Translating the voice of your customer (VoC) into business intelligence

Most organizations know that there are disconnects and mistakes that occur among their customer service teams that directly correlate to poor business performance

How AI will help to shape the new normal

To achieve its potential, there is no escaping the fact that AI must have accurate, clean, and managed data

4 practices to get your e-discovery process recession-ready

Re-evaluating your approach to e-discovery will prepare your organization for what's to come and ensure you are ready to weather any storm

Decentralized knowledge management

Decentralization, though a boon to technology vendors, poses a unique set of challenges and risks for information and knowledge managers to grapple with.

Thinking about KM differently

Moving to a push rather than a pull mentality simply means that we now have the technology to tag, manage, and interpret information automatically and near instantly—automatically pushing the right information to the right person (or application) at the right time.

The twisted case of facial recognition

Machine translation continues to make strides forward. Facial recognition, on the other hand, has entered the twilight zone.

The eureka moment

AI is beginning to develop some support for the thought process. As the technology improves, it's possible that AI will eventually be able to offer relationships and connections that still seem far-fetched.

Redefining the digital: Contract management in purchasing

Help AI to Understand

The Value of Practical AI

SMART CONTENT GOVERNANCE