KMWorld AI 50 2022: The Companies Empowering Intelligent Knowledge Management

With companies across industries today attempting to decrease risk, increase efficiency, make better decisions, and deliver better experiences, AI is on the rise. According to a 2021 McKinsey Global Survey on AI, 56% of all respondents' organizations had adopted AI in at least one function, up from 50% in 2020.

AI 50 Trailblazer: eGain Knowledge Hub™ Transforms Customer, Agent, Author, Admin, and Business Experiences All at Once

Infused with AI, eGain's knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. 

AI 50 Trailblazer: Enterprise Knowledge - It is Time to Make Real Progress on Your AI Journey

Effective KM programs are a key enabler of AI. Without information structure, knowledge capture and sharing processes, and long-term governance over content, AI will fail. Good KM enables AI, and AI in turn can be an enabler of KM.

AI 50 Trailblazer: Ephesoft - Taking Document Automation from Complex to Simple

The Semantik AI Engine launched a new way to process unknown documents without any configuration and extract the data in seconds for discovery. To extract data from known documents for specific workflows, the AI engine enables 90% faster setup. And this is just the beginning. The technology sets the stage for expanding hyperautomation initiatives globally in multiple languages.

Why SaaS visibility matters

With the increase of decentralized workplaces and remote and hybrid work models, SaaS has overtaken on-premises apps and become critical to any company's success

Will chatbots replace search engines?

It has been estimated that by 2024, consumer retail spend via chatbots worldwide will reach $142 billion—up from $2.8 billion in 2019

Bias in AI: Why it happens and how to fix it

While no system is perfect, there are ways to minimize bias in AI through people, processes, technology, and regulations

How brands win with an IoT-enabled customer experience

The benefits of IoT-enabled CX aren't without some challenges in getting started, but if IoT is right for your business, the long-term advantages of improved CX, reduced cost to serve, and top-line growth are well worth the efforts

AI’s ways of being immoral

The most powerful ML can require the resources of wealthy organizations. Such organizations usually have at best mixed motivations, to be charitable about it.

Dispatches from the edge

Edge-of-chaos decisioning means being continually informed on the critical elements needed to make better, faster decisions.

Finding the weakest link

Though traditional and often reluctant to change, the supply chain sector is now reassessing its lack of embrace of technology and, significantly, rethinking long-established processes.

The Law and AI

AI is very good, and light years ahead of where it was just a decade ago, but it is far from "intelligent." Indeed, it is only as good as the data it is provided and needs close human supervision.

Forrester Study: Supercharge long-form content for consistent experiences with CCMS

How BlackBerry married organizational vision with content design

Ciena leveraged DITA to deliver elevated customer experiences

A streamlined approach to content and DITA