What’s ahead at KMWorld 2021

Jane Dysart, KMWorld conference chair, and founding partner and curator of curiosity, Dysart & Jones Associates, provides a look at what's ahead for KMWorld 2021 attendees. The conference will be held November 15-18, 2021 at the JW Marriott Washington, DC

KMWorld Trend-Setting Products of 2021

To help showcase advanced products and services, each year KMWorld magazine looks for offerings that are designed to help organizations derive greater benefit from their information, share knowledge efficiently, make better decisions, enable compliance, effectively support employees, and communicate seamlessly with customers.

Modern customer service— More social, more intelligent

Efficiency has been a big motivator for the use of RPA; in customer support applications, a goal has been to use bots to help agents reduce handle time for customer calls.

Top considerations for ECM and content services

Content services' contemporary reliance on advanced analytics and cloud connectivity means more than an improved ability to meet its goals—which are increasingly taking the form of process automation.

How chatbots can accelerate trust

People want to have conversations with people, even when they're actually communicating with a machine

Content intelligence 101

As digital initiatives focus more on experience, personalization, and conversant interactions, a new dimension of automation is emerging that goes beyond just data

Going beyond smart MFDs to connect the dots between present needs and your digital future

You may not think of your multi-function devices (MFDs) as a stepping stone to digital workflow transformation, but by applying intelligent automation capabilities to MFDs they become an on-ramp to transformation

Enhancing mobile engagement through the power of natural language processing

Advancements in technology have changed how customers engage with businesses, and it's becoming more evident that customers want to be met wherever they are, in their preferred channel

The coming blue wave

It should come as no surprise that topping the list of requirements to create and sustain a vibrant blue economy are innovation, learning, and collaboration.

How we innovate matters

Just as nobody was fooled by the arguments used to justify offshoring and outsourcing business processes, they should also not be misled by the furious energy behind automation, be it in the form of RPA or even AI.

Reframing the KM discussion

The tech sector is growing fast, but without thorough business analysis, insight, proper planning, and a focus on challenging the better-quicker-cheaper approach and replacing it with a beneficial-adaptable-affordable commitment, there is a world of trouble ahead.

The rise of machine teaching

In contrast to some jobs that can indeed be automated and removed from the human payroll, KM practitioners have the potential to see their skills in much higher demand and volume in the future.

A Roadmap to Adaptive and Agile Enterprise Content Management

How Businesses Use AI for CX Success

The Trend-Setting Products in Knowledge Management 2021

Transforming Content Access to Speed Up Innovation