KNOWLEDGE MANAGEMENT Industry Trends 2021

The need for technology-supported collaboration increased dramatically due to COVID-19—and a hybrid work environment is likely to remain the norm even after the impact of the pandemic subsides.

Accelerating digital transformation with a services approach modern cloud

Cloud computing replaces upfront capital expenses with lower operational ones, which is instrumental in hastening digital transformation.

KMWorld 100 Companies That Matter in Knowledge Management 2021

Understanding What Matters With Text Analytics and NLP

There's no limit to the business value that can be derived from parsing, appropriately contextualizing, classifying, and extracting text with NLP.

The power and plight of personas

Research shows personalization can reduce customer acquisition costs by up to 50%, increase revenue by up to 15%, and boost marketing spend efficiency by up to 30%

Harnessing the power of knowledge in the new normal

Now more than ever, knowledge workers depend on fast, secure and reliable access to knowledge

Knowledge management in 2021: KM enters a new stage

The knowledge graph stage emerged in full at KMWorld Connect 2020

Robotic Process Automation 101

If you have legacy systems and high-volume, repetitive tasks, RPA can probably save you time and money—but there are some things you should never automate

The coming blue wave

It should come as no surprise that topping the list of requirements to create and sustain a vibrant blue economy are innovation, learning, and collaboration.

How we innovate matters

Just as nobody was fooled by the arguments used to justify offshoring and outsourcing business processes, they should also not be misled by the furious energy behind automation, be it in the form of RPA or even AI.

Reframing the KM discussion

The tech sector is growing fast, but without thorough business analysis, insight, proper planning, and a focus on challenging the better-quicker-cheaper approach and replacing it with a beneficial-adaptable-affordable commitment, there is a world of trouble ahead.

The rise of machine teaching

In contrast to some jobs that can indeed be automated and removed from the human payroll, KM practitioners have the potential to see their skills in much higher demand and volume in the future.

Global Market Research Report

Knowledge Isn't Power If You Can't Find It

Use No-Code Knowledge Graphs to Build an Enterprise Data Mesh

KMWorld 2021 Sourcebook and Buyers' Guide

How to Optimize Your Customer Experiences

A Use Case with Enlighten AI for Customer Experience (CX)