To meet the increasing expectations posed by sophisticated, cross-departmental workflows and more complex buyer journeys, it is necessary to have shared, unified data.
Judith Lamont, Ph.D. //
05 Nov 2021
AI enables search to surmount its basic keyword limitations to become a nuanced form of simplistic linguistic interactions, and the overarching utility provided by search itself has also burgeoned into more than previously offered, even a short while ago.
Jelani Harper //
05 Nov 2021
The categories for the 2021 KMWorld Readers' Choice Awards were wide-ranging. In all, there were 14 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics and NLP.
Joyce Wells //
05 Nov 2021
The accelerating adoption in the enterprise of the Knowledge Graph approach, which unifies business data with knowledge bases, industry terms, and domain knowledge, is clearly the future of AI and advanced analytics.
Jans Aasman //
05 Nov 2021
Non-digital natives have become more digitally fluent and, as such, demand for more digital customer service touchpoints that help these consumers and address their specific needs has increased, according to NICE CXone's Chris Bauserman
Joyce Wells //
06 Dec 2021
Knowledge graphs continue to make a splash in the KM space
Stephanie Simone and Joyce Wells //
24 Nov 2021
Artificial intelligence, machine learning, and knowledge graphs are changing how search is implemented and delivered
Joyce Wells and Stephanie Simone //
22 Nov 2021
Chatbot technology has become an irreplaceable part of the self-service experience
Jim Radzicki, Chief Technology Officer, TELUS International //
05 Nov 2021
The Delphi technique has become less effective in recent years, especially in crisis situations in which conditions, assumptions, and other variables are changing faster than the group is able to respond.
Art Murray, D.Sc. //
05 Nov 2021
As more firms use the term "digital workers" in place of bots, a spotlight is being shone on the role, importance, and increasing controversy surrounding enterprise automation.
Alan Pelz-Sharpe //
05 Nov 2021
Just as nobody was fooled by the arguments used to justify offshoring and outsourcing business processes, they should also not be misled by the furious energy behind automation, be it in the form of RPA or even AI.
Alan Pelz-Sharpe //
05 May 2021
It should come as no surprise that topping the list of requirements to create and sustain a vibrant blue economy are innovation, learning, and collaboration.
Art Murray, D.Sc. //
05 May 2021