What distinguishes the KM programs that stand the test of time is their sheer determination and dogged approach to evolving ever-closer to the business
Lauren Trees and Mercy Harper //
15 Jan 2020
At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the 2019 KM Promise Award to John Chmaj, chief KM strategist of Verint, who accepted the award on behalf of the company
12 Nov 2019
Throughout all KM solutions and services, a wave of modern technologies, such as AI, machine learning, natural language processing, and others, are serving to enhance traditional capabilities. As we enter a new year—and a new decade—there is an opportunity to reflect on what is happening now and what may lie ahead in the world of knowledge management solutions and services to deliver more timely and targeted insights to users when and where they need it.
KMWorld Staff //
07 Jan 2020
Even though compliance may be the initial pain point for a technology implementation such as speech analytics, additional benefits may ripple through other parts of the enterprise.
Judith Lamont, Ph.D. //
07 Jan 2020
The old paradigm for supply chain networks has run its course, and the future is in multi-enterprise, or multi-party business networks
Nigel Duckworth //
13 Jan 2020
As we approach a new year—and a new decade—executives from multiple industry sectors offer predictions on the intertwined areas of CX, information governance and compliance, and automation and AI
Joyce Wells //
09 Dec 2019
With the inundation of big data, enterprises are constantly on the prowl for advanced solutions such as AI-based cognitive search platforms that significantly help cut down on time and cost
Daniel Fallmann //
24 Oct 2019
Creating an intelligent digital workforce through automation
John Mancini //
07 Aug 2019
For the next generation of conversational computing, it is hard to avoid the conclusion that the only companies that have enough researchers, enough processing resources, enough motivation, and, above all, enough data to deliver the much- needed improvements are the consumer giants.
Hadley Reynolds //
03 Jan 2020
To break out of the structured process world, RPA will need to address the full range of cognitive computing capabilities.
Hadley Reynolds //
01 Nov 2019
Human and machine knowledge governance has many moving parts. No governance means leaving things to chance. Too much governance means clogging up the system and slowing things down to a crawl. The trick is achieving the right balance based on your organization's size, goals, strategy, and risk profile.
Art Murray, D.Sc. //
01 Nov 2019
No matter how much "intelligence" is programmed into a computer, it will very likely never understand the results it produces. Doing so takes human cognition, intuition, judgment, and other ways we humans make sense out of data.
Art Murray and Paul Prueitt //
06 Sep 2019