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2026 The KMWorld AI 100: The Impact of AI on KM is Inescapable

While AI holds the promise of radically transforming KM, human oversight takes on intensified responsibilities for ensuring the knowledge provided is accurate, timely, and relevant as well as guarding against violations of privacy and proactively securing sensitive data.Value is the key to adopting any technology, and AI tools are no different. AI-enabled KM provides opportunities for KM to shine and for knowledge managers to prove their value to their organizations.

KMWorld Guide to KM Trends, Products, and Services
The KMWorld Guide to KM Trends, Products, and Services assists IT and business decision makers as they continue to navigate the major technologies and trends shaping digital transformation today.


QUOTE OF THE WEEK


The incompetent with nothing to do can still make a mess of it.

 

- Laurence Peter


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Knowledge Management Case Studies

Tricentis expands software licensing program contract with California

Agreement to include end-to-end Tricentis Agentic Quality Engineering Platform and new Tricentis AI Workspace

DataRobot and Chevron partner to utilize agentic AI for autonomous inspections

The collaboration supports Chevron's Facilities and Operations of the Future initiative and focuses on improving how robotic missions are planned, assessed, and executed within established operational standards using AI agents

1Kosmos offers identity proofing for Epic MyChart to secure patient access

Enables healthcare providers to implement high assurance patient identity verification and reduce portal fraud in digital healthcare environments

Hyland delivers agentic document processing for Rexel Canada

Rexel achieves improved invoice ingestion accuracy within days of deployment, signaling a turning point for autonomous enterprise operations

Knowledge Management Opinions & Analysis

The Joy of Dumb Questions: Knocking on the Door to Knowledge

If you're a knowledge manager, work on creating a culture that discourages knowledge one-upmanship. Make sure that your knowledgebase has answers at every level of experience and knowledge. And, as a leader, embrace chances to ask dumb questions without fear or hesitation. After all, dumbness acknowledged is the most powerful knowledge tool we have.

Looking to the Past to Co-Create the Future

As more ancient texts become digitized and translated, let's go all-in by using human-augmented AI, combining ancient knowledge artifacts with our modern body of research. And let's not just be confined to one or two disciplines. Infinitely large numbers of breakthrough innovations even more impactful than the examples shared are possible.

The Deterministic Delusion: Why Agentic AI Fails the Rules-Based Reality of KM

The real error of the expert system era was not determinism itself—it was incomplete rules. Today's risk is the opposite: We have agents that are too flexible, running on too little accountability, deployed into environments where variation is not a feature but a liability.

A Glorious Victory for KM!

That AI has proven itself to be a revolutionary knowledge tool paints a different picture of the world itself. For millennia, we in the West counted as the highest knowledge the bedrock beliefs that ground the certainty of the layers of lesser knowledge that rest upon them. While the success of our culture proves the value of this approach in some critical areas, the rapid advances in knowledge enabled by machine learning based in multidimensional models that are too complex for us to understand remind us of what we've always already known: Our world overwhelms our smidgeon of consciousness.

Knowledge Management White Papers

From Fragmented Signal to to Strategic Insight

How Enterprise Information Architecture Solves Businesses’ Biggest Data Challenges

2026 KMWorld Guide to KM Trends, Products, and Services

Information Rich: Unifying Fragmented Data With Agentic Workflows in 2026

Knowledge Management Research

STATE OF AI 2025: MID-YEAR REPORT - Lack of Trusted Content Emerges as Achilles Heel - Survey

State of Play on LLM and RAG: Preparing Your Knowledge Organization for Generative AI

Sponsored by: Graphwise

Toward Greater Visibility in Today's Knowledge World: 2024 Survey on Information Sharing and Transparency

Sponsored by: ProcedureFlow

eGain - The state of Knowledge Management in 2023: Untapped Potential for Business Value - Survey