2026 KM Leaders Circle - Document360—The Enterprise Knowledge Base Built for the AI Era

Document360 is a recognized leader in the knowledge base software category, consistently ranked at the top of the field by G2, Gartner Peer Insights, and top review sites. It is trusted by McDonald’s, PUMA, HP, Samsung, and a long list of Fortune 500 companies that needed knowledge to work at enterprise scale.

At its core, Document360 is a knowledge base platform that gives organizations one governed home for everything they know. Teams publish public knowledge bases for customers, private knowledge bases for employees, or mixed knowledge bases that serve both from a single source of truth. And it goes well beyond the traditional help center: the same platform produces API documentation, software documentation, user manuals, standard operating procedures, and step-by-step guides.

Document360 hosts 50+ AI capabilities and ships its own MCP server, so your knowledge base connects directly to the AI assistants and agents your teams already use.

Eddy AI, the assistant built into the platform, puts those capabilities to work. The AI writing agent builds documentation from a prompt, a video, a text file, or an existing page. AI Search returns direct answers instead of a list of links, the glossary generator keeps terminology consistent, and duplicate content detection flags overlapping pages before they confuse readers. Because every output is grounded in your approved content, accuracy and auditability are never in question.

The result: fewer repeat tickets, faster onboarding, and documentation that stays current.

Learn more at document360.com

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Document360
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