Knowledge Management
Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organisation. It refers to a multidisciplinary approach to achieving organisational objectives by making the best use of knowledge.
Features

What Drives the Need for KM in Organizations? (Video)

Collins Aerospace director, knowledge & change strategies, operations & quality Lynda Braksiek discusses recent APQC findings on what is driving organizational KM needs in this clip from her presentation at KMWorld 2019.

What Drives Change in Knowledge Sharing? (Video)

Jody Turner, author, "GLIMPSE: Understanding the Future Marketplace," discusses the cultural and human factors driving KM's evolution in this clip from her keynote at KMWorld 2019.

How to Take Communities of Practice to the Next Level (Video)

Collins Aerospace director, knowledge & change strategies Lynda Braksiek explains how to model better communities of practice in this clip from her presentation at KMWorld 2019.

How to Structure a KM Team (Video)

Collins Aerospace's Lynda Braksiek and Emie Timmerman discuss essential knowledge and change strategies in KM team-building in this clip from their presentation at KMWorld 2019.

ViewPoints

Choosing the right CMS

The easiest way for marketers to create a unified communications strategy is by using a content management system

Showing your customers you care: 5 steps for success

Here are five ways support teams and business leaders can implement modern support techniques in order to show their customers they care and keep them coming back

Vibrant network ecosystems are turning supply chains into competitive weapons

The old paradigm for supply chain networks has run its course, and the future is in multi-enterprise, or multi-party business networks

Observations on KMWorld 2019

At KMWorld 2019, three themes emerged with much greater emphasis than in previous years

Columns

Perspective on Knowledge: The challenge of emergence

Traditionally, we humans have succeeded at building complex structures by breaking plans down into a multitude of simple, predictable, knowable causes and effects.

Boosting knowledge worker engagement through mentoring

If your employees aren't engaged, knowledge simply can't flow to the extent that's needed in order to compete in the global economy.

Talk a little, type a lot - Will conversational interfaces survive Siri and Alexa?

For the next generation of conversational computing, it is hard to avoid the conclusion that the only companies that have enough researchers, enough processing resources, enough motivation, and, above all, enough data to deliver the much- needed improvements are the consumer giants.

How robotic is your process ?

To break out of the structured process world, RPA will need to address the full range of cognitive computing capabilities.

Knowledge Management Whitepapers

8 Reasons to Modernize with a Content Services Platform

8 TECH TRENDS OF 2020 THAT EVERY DIGITAL LEADER SHOULD EMBRACE

Knowledge Management E-Book

Knowledge Management Buyer’s Guide

Knowledge Management Companies and Suppliers