Business Process Management
Business Process Management (BPM) allows organizations to streamline complex processes. Through a combination of analyzing, modeling, automating, measuring, and optimizing, enterprises and institutions can dramatically improve business processes. See below for the latest BPM news, trends, and solutions.
Features

How to pull your KM program up by the bootstraps

What distinguishes the KM programs that stand the test of time is their sheer determination and dogged approach to evolving ever-closer to the business

2019 KM Promise Award Winner: Verint

At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the 2019 KM Promise Award to John Chmaj, chief KM strategist of Verint, who accepted the award on behalf of the company

2019 KM Reality Award Winner: GE Healthcare

At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the KM Reality Award to Burgoyne Hughes, senior manager, Call Center Operations at GE Healthcare, who accepted the award on behalf of the company

Looking to the Future of Knowledge Management: 2020 Insight

Throughout all KM solutions and services, a wave of modern technologies, such as AI, machine learning, natural language processing, and others, are serving to enhance traditional capabilities. As we enter a new year—and a new decade—there is an opportunity to reflect on what is happening now and what may lie ahead in the world of knowledge man­agement solutions and services to deliver more timely and targeted insights to users when and where they need it.

ViewPoints

Vibrant network ecosystems are turning supply chains into competitive weapons

The old paradigm for supply chain networks has run its course, and the future is in multi-enterprise, or multi-party business networks

Why low-code solutions are critical to optimize digital transformation strategies

One of the most impactful innovations in IT is the democratization of the application development process

Today's contact centers: Q&A with Anand Janefalkar, founder and CEO of UJET 

Today's contact centers need to create seamless data flows and connect information between new and existing systems and technologies, according to Anand Janefalkar, founder and CEO of UJET

BPM moves to the next level

We are again at the crossroads as the industry doubles down on digitally transforming operations to deliver personalized, consistent customer experiences that are integrated across all points of interaction

Columns

How robotic is your process ?

To break out of the structured process world, RPA will need to address the full range of cognitive computing capabilities.

Flipping data science

No matter how much "intelligence" is programmed into a computer, it will very likely never understand the results it produces. Doing so takes human cognition, intuition, judgment, and other ways we humans make sense out of data.

Critical capacities for navigating in turbulent times

To navigate better in severe turbulence, three critical capacities are needed: foresight, agility and resilience. Those capacities have always been fundamental to sustaining high performance in knowledge-based organizations. But during times of turbulence, they need to be operating at peak levels.

Knowledge Management Whitepapers

8 Reasons to Modernize with a Content Services Platform

8 TECH TRENDS OF 2020 THAT EVERY DIGITAL LEADER SHOULD EMBRACE

Knowledge Management E-Book

Knowledge Management Buyer’s Guide

Business Process Management Companies and Suppliers