What distinguishes the KM programs that stand the test of time is their sheer determination and dogged approach to evolving ever-closer to the business
At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the 2019 KM Promise Award to John Chmaj, chief KM strategist of Verint, who accepted the award on behalf of the company
At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the KM Reality Award to Burgoyne Hughes, senior manager, Call Center Operations at GE Healthcare, who accepted the award on behalf of the company
Throughout all KM solutions and services, a wave of modern technologies, such as AI, machine learning, natural language processing, and others, are serving to enhance traditional capabilities. As we enter a new year—and a new decade—there is an opportunity to reflect on what is happening now and what may lie ahead in the world of knowledge management solutions and services to deliver more timely and targeted insights to users when and where they need it.
The old paradigm for supply chain networks has run its course, and the future is in multi-enterprise, or multi-party business networks
One of the most impactful innovations in IT is the democratization of the application development process
Today's contact centers need to create seamless data flows and connect information between new and existing systems and technologies, according to Anand Janefalkar, founder and CEO of UJET
We are again at the crossroads as the industry doubles down on digitally transforming operations to deliver personalized, consistent customer experiences that are integrated across all points of interaction
To break out of the structured process world, RPA will need to address the full range of cognitive computing capabilities.
No matter how much "intelligence" is programmed into a computer, it will very likely never understand the results it produces. Doing so takes human cognition, intuition, judgment, and other ways we humans make sense out of data.
To navigate better in severe turbulence, three critical capacities are needed: foresight, agility and resilience. Those capacities have always been fundamental to sustaining high performance in knowledge-based organizations. But during times of turbulence, they need to be operating at peak levels.