Xactly and ServiceNow unveil agent-to-agent AI integration for revenue operations

Xactly, a global leader in intelligent revenue solutions, in conjunction with its AI-driven collaboration with ServiceNow, is introducing the Dispute Management AI Agent.

Powered by the Model Context Protocol (MCP) and integrated with ServiceNow Now Assist, the solution enables secure, real-time coordination between Xactly’s AI-powered revenue platform and ServiceNow’s conversational AI to automate compensation inquiries and dispute workflows end-to-end to ensure a motivated, focused sales force, according to the companies.

The first application of this framework, the Dispute Management AI Agent, is designed to reduce the manual burden of commission investigations for both sellers and administrators.

By transforming compensation from a back-office 'black box' into a conversational, in-workflow experience, the framework allows the agent to proactively manage the investigation and resolution process, as opposed to just surfacing the data, the companies said.

This shift reduces friction by minimizing unnecessary dispute submissions, and ensures that when questions do arise, they are resolved within a single, AI-guided interaction. The result is a more transparent, frictionless environment that allows both sellers and administrators to stay focused on driving revenue.

“This solution marks a shift beyond just AI to intelligent, autonomous revenue orchestration,” said Chris Li, chief product officer at Xactly. “By enabling our AI to securely collaborate with ServiceNow’s Now Assist, we eliminate the friction tax for sales teams and turn complex compensation data into an instant, conversational asset that drives measurable productivity.”

This release is the first of a fleet of agents to be powered by the Xactly and ServiceNow agentic framework, setting a new standard for enterprise efficiency through autonomous automation.

Together, the companies are setting a new standard for enterprise efficiency by moving from static integrations to intelligent automation across revenue workflows, the vendors said.

“Now Assist is designed to bring contextual, AI-driven insights directly into the workflows where work gets done,” said Anandan Jayaraman, vice president, product, sales CRM at ServiceNow. “Xactly and ServiceNow’s Dispute Management Agent demonstrates how agent-to-agent orchestration can eliminate manual processes and accelerate resolution cycles for revenue teams. Together, we're helping customers unlock what's only possible when data, AI, and workflow converge—autonomous resolution at enterprise scale."

For more information about this news, visit www.xactlycorp.com.