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ManageEngine introduces ESM features in ServiceDesk Plus

ManageEngine, the enterprise IT management division of Zoho Corp., is introducing enterprise service management (ESM) capabilities in the on-premise version of its flagship ITSM (information technology service management) solution, ServiceDesk Plus.

Businesses can now create and deploy individual service desk instances for multiple departments using ServiceDesk Plus and make them accessible to end users on an enterprise service portal.

"While every department leverages technology to deliver its services, inconsistent processes and disparate tools result in a poor user experience overall and lost productivity," said Rajesh Ganesan, vice president at ManageEngine. "A proven way to address this challenge is to replicate IT's model of service delivery across the enterprise. This new capability in ServiceDesk Plus helps our customers seamlessly and effortlessly extend service management best practices to all departments."

 The ESM functionality in ServiceDesk Plus offers:

  • The rapid-start capability to create a service desk instance in under 60 seconds while keeping each department’s service desk compartmentalized and autonomous in terms of data, automations and people.
  • A central ESM portal for end users to access the different service desk instances across the organization.
  • An ESM directory to manage the organization's users and service desks from a central console.

 For more information about this news, visit www.manageengine.com.

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