March/April 2023 (100 Companies) [Volume 32, Issue 2]

View from the Top

Creating explainable AI - Access Innovations

The proliferation of AI in publishing, knowledge management, and the information industry is taking hold, becoming commonplace and transparent right in front of us.

The Hybrid Workplace Elevates the Importance of Knowledge Management - eGain

The Knowledge Hub goes beyond documents and search to include policies, procedures, compliance, and functional expertise.

Bringing knowledge, data, and learning together - Enterprise Knowledge

Our proven methodologies and team of experts ensure complex organizations are realizing value and impact at the enterprise level.

AI Knowledge Fabrics: Franz Inc.

The rich functional and contextual integration of multi-modal, predictive modeling and artificial intelligence is what distinguishes AllegroGraph as a modern, scalable, enterprise knowledge platform.

To Bot or not to Bot—how companies can elevate customer experience - KMS Lighthouse

AI and machine learning will remain hot topics in 2023 and coming years. KMS Lighthouse for many years has developed a full platform that enables organization employees to find answers to do their work better.

Driving smart business decisions with actionable knowledge - Metaphacts

By enriching the semantic knowledge model with information on decision models, metaphactory enables decision makers to move from repetitive daily decisions to a decision intelligence solution that does not only provide deep, contextual analytics but also decision support, continuous intelligence, and decision automation.

Manage documents, seamlessly collaborate, and ensure compliance - M-Files

An effective information management strategy empowers organizations to turn their information into knowledge to improve not only customer experiences, but the organization's bottom line.

Using Generative AI and Natural Language Question Answering for Corporate Insights - Mindbreeze

Mindbreeze is one-stop-shop for all enterprise knowledge management needs—extracting the content that matters most from company documents and relevant data sources. Wherever you need your data, Mindbreeze is happy to bring it directly to you.

Using the power of AI - NICE

The applicability and benefits of AI-driven solutions to improve CX, reduce costs, and save time are growing exponentially.

Harnessing the capabilities of AI in real and meaningful ways - Pryon

Pryon's enterprise-level LLM securely ingests content, duplicating and vectorizing key text, images, and tables, fusing them into a complete knowledge fabric that can field natural-language queries with responses in milliseconds.

Integrating AI technology and optimizing search systems - Pureinsights

The Pureinsights Discovery Platform integrates knowledge graphs, machine learning, and natural language processing to build enterprise search applications that better understand user intent and deliver answers users want.

Can Your Content Keep Pace with Your Business? Quark

For content to keep pace with business goals, organizations must get on a path to content maturity and look for ways to automate how they create, publish and analyze their content, aligning their workforce and human processes to build a futureproof content operation that's structured, efficient and ready for any platform.

Turning knowledge into infrastructure - Shelf

By connecting disparate knowledge silos and using AI and automation to learn from them, you can finally solve core findability and efficiency issues that have plagued companies for decades.

Frustrated Workers Need Effective Enterprise Search - Sinequa

Intelligent enterprise search with Neural Search lets employees focus on doing excellent work and is critical to retain the best talent in an uncertain economy.

Features

KMWorld 100 Companies That Matter in Knowledge Management 2023

Putting together the list of 100 companies that matter in KM causes us to look at organizations with pioneering solutions and notable modifications to existing products, and those that are just plain interesting. We applaud innovation, agility, and a focus on the customer.

The evolution of the omnichannel experience

In the past, omnichannel capabilities were the means of engaging consumers with brands via the digital channel of theirchoice, while still maintaining a consistent experience across those mediums. They've become much more.

ECM evolves to support business goals

Even with the prevalence of ECM systems, many people still rely on personal, folder-based filing systems. This makes collaboration difficult because information is not accessible to others.

Why KM needs sponsors, experts, and advocates in the business

APQC's analysis shows that formal KM business roles are ultimately more effective at boosting KM participation and helping KM to achieve its goals.

ViewPoints

It’s not about knowledge, it’s about action

Organizations cannot continue to digitally hoard knowledge. Investments in knowledge technology have to pay and provide an ROI. It all starts by making different decisions.

KM in Practice

Allianz Direct taps Rockset for real-time pricing

Real-time analytics database powers real-time personalized experiences for Allianz Direct customers

CipherHealth announces partnership with SADA to improve patient experience

Enhanced data insights enable CipherHealth's customers to deliver better patient care

David Weinberger

AI’s new type of knowledge

This way of knowing works pragmatically for some very complex systems of the sort we find in the real world. But, oddly, itseems not to work so well in some artificially simple systems.

The Future of the Future

Return on … Infrastructure???

As our physical and IT infrastructure continues to grow in size, complexity, and vulnerability, people and the knowledge they possess will play an ever-increasing role.

Ethical Innovation

The effect of ChatGPT on KM

At this peak of ChatGPT hype, we have to ask what value it may bring.