It’s not a technology issue
I have some breaking news for you. The technology challenge of knowledge is solved. Technology will continue to get better, but the solutions of today are good enough. Data warehouses, natural language processing, machine learning, data reporting, and a myriad of other categories contain plenty of great options. In essence, you can’t say that technology is the missing link. It’s out there, and you can buy it.
The analogy here is the smartphone market. The latest iPhone has improvements over the previous versions, but they are all good phones. You can do all the essential things really well. I remember buying my first iPhone and noticing all the shortcomings. The browser wasn’t fast enough, there were no apps, the camera sucked, and so on. That is not the case today.
The knowledge industry is in the same spot. It is time to focus on how to turn knowledge into actionable insights. Technology will play a role here. Vendors will continue using machine learning to surface relevant insights. But turning knowledge into action also means taking human psychology into account. AI may one day solve this problem. In the meantime, we need new approaches.