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2023 KMWorld Media Kit Available Here 

CipherHealth announces partnership with SADA to improve patient experience

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SADA, a business and technology consultancy and award-winning Google Cloud Partner, announced that its customer, CipherHealth, a provider of patient engagement technology and communications solutions, has deployed Google Cloud’s Looker to collect socioeconomic data to improve patient care.

With this new capability, CipherHealth further empowers healthcare leaders to collect and digest massive amounts of data, supporting patients and doctors at every stage of the care journey.

“Better data means better patient care, and we are thrilled to see that SADA’s implementation of Google Cloud’s Looker is helping CipherHealth and its customers improve the patient experience,” said Tony Safoian, president and CEO at SADA. “It’s clear that healthcare providers can be huge beneficiaries of fast, intelligent, and secure patient data, and we're excited to see what’s to come.”

CipherHealth previously had platform capabilities that provided healthcare providers with robust conversational and clinical data for each patient.

Then, they partnered with SADA, with expertise in deploying and configuring Google Cloud’s analytics platform Looker to enable Self-Service Analytics within the platform, furthering those capabilities.

CipherHealth has now extended its customers' ability to use that data for later analysis and visualization of the data across the patient's lifecycle using Looker Embedded Analytics.

As a result of the partnership, CipherHealth’s customers—which include 500 hospitals across the country—can now access social determinants of health (SDOH) patient data leveraging embedded analytics, including demographic data, to segment patient populations so they can deliver unique, tailored outreach messages to each.

With this data now accessible, CipherHealth’s customers can drill down to the individual patient level and identify the types of care and even accessibility requirements that are needed – for example, whether or not a patient can easily make an appointment.

Messages are sent to patients leveraging CipherHealth’s automated communications solutions, which can be further customized based on the patient data available to bring them in for the care they require.

CipherHealth is HIPAA-compliant, and can securely analyze and transmit protected health information (PHI) to customers in a secure manner.

Leveraging Google Cloud Looker, the CipherHealth platform now enables access to data points, including race and ethnicity, gender, language, and age.

“SADA, together with Google Cloud, has enabled us to provide our customers with new insights into their patient populations, giving them the power to make appropriate care delivery changes that directly impact patient care,” said Nate Perry-Thistle, CTO at CipherHealth. “We look forward to our continued work together as we provide our customers with the tools to deliver better patient experiences."

SADA offers a wide range of services, including enterprise consulting, cloud platform migration, custom application development, workplace transformation, cloud-managed services and change management.

With ten Google Cloud Specializations, SADA has demonstrated expertise across the entire Google Cloud portfolio of products, delivering successes for large healthcare and life sciences organizations, including Castlight Health, Bloorview Research Institute, HIPAA Vault, SCL Health, Vida Health, El Camino Health, and HCA Healthcare.

For more information about this news, visit https://sada.com.

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