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  • March 8, 2023
  • By Marydee Ojala Editor in Chief, KMWorld, Conference Program Director, Information Today, Inc.
  • Features

KMWorld 100 Companies That Matter in Knowledge Management 2023

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It may be hard to believe, but KMWorld has been spotlighting the 100 companies that matter in KM for over 20 years. In that time, a lot has changed.

Companies have been bought, sold, and merged, and some have disappeared altogether. Others have moved from startups to established leaders. Still more have shown great resilience, changing with the times and remaining as companies that continue to matter in KM.

Technologies that affect knowledge sharing have changed as well, some dramatically. The increasing power of augmented and artificial intelligence, machine learning, natural language processing (NLP), semantic layering, vectorization, knowledge graphs, cloud computing and storage, chatbots, text analytics, and a host of others has revolutionized many aspects of KM.

Some have moved from bright, shiny, and brand-new to mundane, accepted, and pretty much table stakes in the technology game. Newer tools inspire us with their innovative approaches to KM. The impact of generative AI tools, such as ChatGPT, with the ability to draw on an enormous knowledgebase to produce relevant responses to human prompts and have human-like conversations, has jolted not only the KM world but also a plethora of other professions and industries as well.

Putting together the list of 100 companies that matter in KM causes us to look at organizations with pioneering solutions and notable modifications to existing products, and those that are just plain interesting. We applaud innovation, agility, and a focus on the customer. We are excited about the future.

As always, the list is meant to generate interest and to spark discussion. Let us know what you think, and alert us to anything we might have missed.


We encourage you to visit the websites of the companies on this year’s list. Also, in the links to the Views From the Top, executives share their opinions on the state of the knowledge economy and how their solutions help customers realize their business goals.

  • ABBYYPowering intelligent automation that reimagines the way people work and how enterprises accelerate business by delivering the intelligence that fuels automation platforms to work smarter and faster.
  • AccentureA leading global professional services company that helps the world’s leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale.
  • AccessHelps companies manage and activate their critical business information through offsite storage and information governance services, scanning and digital transformation solutions, document management software, and secure destruction services.
  • Access InnovationsEmpowers clients to realize their search goals by leveraging its Data Harmony suite and its team of semantic experts to build explainable AI that can increase search precision by more than 90% and productivity by more than seven times. To Learn more, read Margie Hlava, Access Innovations Founder, Chairman, President's View from the Top.
  • AdobeA global provider of digital media and digital marketing solutions whose creative, marketing, and document solutions allow everyone, from emerging artists to global brands, to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment.
  • AISERAOffers an AI Service Experience platform that automates operations and support for IT, sales, and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users.
  • AlationA provider of enterprise data intelligence solutions, including data search and discovery, data governance, data stewardship, analytics, and digital transformation, that combine machine learning with human insight to successfully tackle even the most demanding challenges in data and metadata management.
  • AlteryxDelivers easy, end-to-end automation of data engineering, analytics, reporting, machine learning, and data science processes, enabling enterprises everywhere to democratize data analytics across their organizations for a broad range of use cases.
  • AmeliaA leading enterprise conversational AI software company with a long history of innovation in automation and conversational AI, creating fulfilling human experiences through groundbreaking AI solutions that enable conversational experiences, streamline IT operations, and automate processes.
  • AppianDelivers a unified, low-code development platform that combines the key capabilities needed to get work done faster, including process mining, workflow, and automation, to orchestrate people, systems, data, bots, and AI.
  • ASG TechnologiesPart of Rocket Software Co. and provider of information management solutions that capture, manage, govern, and enable organizations to understand and support all types of information assets (structured and un-structured) and stay compliant.
  • AtlassianUnleash the potential of every team with project tracking, content creation and sharing, and service management products to work better together and deliver quality results on time.
  • Automation Anywhere—Provides a cloud automation platform that delivers automation and process intelligence solutions across all industries to automate end-to-end business processes for the fastest path to enterprise transformation.
  • AvayaShaping the future of customer experiences with innovation and partnerships that deliver game-changing business benefits with communications solutions that power immersive, personalized, and memorable customer experiences to help organizations achieve their strategic ambitions and desired outcomes.
  • AvePointOffers a full suite of SaaS solutions to migrate, manage, and protect data in Microsoft 365, which is also available to managed service providers so they can better support and manage their small and mid-sized business customers.
  • AWSProvides a comprehensive cloud platform featuring a range of offerings, such as A WS Contact Center Intelligence, which enables organizations to leverage A WS machine learning capabilities with their current contact center provider to gain greater efficiencies and deliver increasingly tailored customer experiences.
  • AxwayEnables enterprises to securely open everything by integrating and moving data across a complex world of new and old technologies with Axway Amplify, an open API management platform that makes APIs easier to discover and reuse across multiple teams, vendors, and cloud environments.
  • BA InsightAs part of Upland, offers a software portfolio that transforms the outcome of digital interactions through advanced web-like search experiences that are relevant, personalized, and actionable, turning searches into actionable insights.
  • BloomfireA knowledge management platform company that provides a central, searchable place for information and insights empowering enterprise-wide collaboration and banishing knowledge silos.
  • Blue PrismProvider of intelligent automation solutions powered by AI and machine learning that helps deliver strategic business goals at speed and scale while saving time and resources.
  • BridgelineHelps enterprises create a hyper-optimized digital presence to facilitate acquisition, conversion, and retention with its suite of digital experience solutions geared toward ecommerce and content management, turnkey site search, and merchandising, as well as SEO.
  • CapacityAn AI-powered support automation platform that connects entire tech stacks to answer questions, automate repetitive support tasks, and build solutions to any business challenge, ultimately reducing the time spent searching for information, completing tedious tasks, and answering repetitive questions.
  • Cloud Software Group - TIBCOTIBCO, a Cloud Software company, is helping organizations adapt, transform, and meet cloud challenges across private, public, managed, and sovereign cloud environments through automation, insight, and collaboration software.
  • CollibraA data intelligence company that removes the complexity of data management to give enterprises a balance between powerful analytics and ease of use, as well as the ability to unlock data to solve problems, implement ideas, and grow businesses.
  • ContentfulA composable, unified content platform that redefines web CMS to unlock content in silos due to mobile or other digital channel adaptation, pioneering headless CMS with structured content that can publish everywhere and scale across enterprises.
  • Copyright Clearance CenterAssists organizations in integrating, accessing, and sharing information through licensing, content software, and professional services, designing and delivering innovative information solutions that power decision making.
  • CoveoOffers a cloud-native, multi-tenant SaaS platform that injects search, recommendations, and personalization solutions into digital experiences, driving revenue growth, reducing customer support costs, increasing customer satisfaction and website engagement, and improving employee proficiency and satisfaction.
  • CreatioDelivers the freedom to own enterprise automation with its no-code platform, designed to automate workflows and CRM, as well as help in building applications with intuitive and robust no-code design tools.
  • Data.World An enterprise data catalog and governance cloud-native SaaS platform powering strategic data initiatives and simplifying data discovery, governance, and analysis across data sources and formats with knowledge graph technology.
  • DeloitteOffers a variety of services—including audit and assurance, consulting, regulatory services, risk and financial advisory, and tax services—to empower trust and confidence for its clients, as well as help them achieve business goals, solve complex problems, and make meaningful progress.
  • Earley Information ScienceA professional services firm designed to address product data, content assets, customer data, and corporate knowledge bases, helping clients efficiently organize, access, and utilize their data for better business outcomes. 
  • eGain Provider of the knowledge-powered automation platform for customer engagement, eliminating knowledge silos and streamlining content authoring and management, as well as measuring, managing, and optimizing service operations accompanied by personalized dashboards and reports. To Learn more, read Anand Subramaniam, eGain SVP Marketing's View from the Top.
  • Egnyte Offers an all-in-one platform that makes it simple for IT to manage and control content risks—including accidental data deletion, data exfiltration, and privacy compliance—while giving business users the tools they need to work from any cloud, any device, anywhere.
  • Elastic.co An observability, security, and search solution enterprise that minimizes downtime, accelerates root cause analysis, and prevents, detects, and responds to cyberthreats at scale, allowing users to efficiently turn data into decisions.
  • Enterprise Knowledge Delivers a range of advanced learning solutions combining advanced knowledge, information strategy, and leading technologies that drive performance while maximizingemployee capabilities and satisfaction to address modern business challenges and accelerate ROI. To Learn more, read Zach Wahl, Enterprise Knowledge Founder & CEO's View From the Top.
  • expert.aiSupplies natural language solutions and a low-code LangOps platform in a hybrid AI approach centered around helping teams automate their language-intensive processes and deliver actionable insights and recommendations at the highest degree of accuracy, explainability, and flexibility with responsibility and sustainability in mind. 
  • ForstaA culmination of three companies—Confirmit, FocusVision, and Dapresy—formed into a single, full-suite platform leveraging world-leading experience and research technology to turn data into insights that power real action.
  • FranzAn early innovator in AI and supplier of graph database technology such as Allegro- Graph, committed to developing and deploying knowledge graph and data fabric solutions at the highest levels of quality with responsive customer support and service.To Learn more, read Jans Aasman, Franz CEO's View From the Top.
  • Global RelayGlobal provider of a range of connector, collaboration, storage, and discovery solutions that value compliance, regulation, and deep analytics to relieve customer pain points and allow them to overcome any business challenge.
  • GoogleA multinational technology company dedicated to organizing the world’s information and making it universally accessible and useful with a variety of products, including its widely used search engine, cloud computing services, productivity, collaboration, marketing, and communication tools for businesses and consumers alike.
  • HylandA leading content services provider that empowers organizations to be informed and connected while driving digital transformation journeys with complete visibility of information, intelligent automation, agile adaptivity to evolving business needs, and expertly tailored solutions built on decades of expertise.
  • IBMEmpowers their customers’ systems to become faster, more productive, and more secure, helping them solve the most critical business problems with a range of solutions from automation to data management, AI, IT modernization, edge computing, security, asset management, and more.
  • InfosysSupplies well-governed and sustainable next-generation digital services and consulting, enabling clients to navigate their digital transformation journeys with an AI-powered core, agile digital at scale, and continuous improvement with always-on learning.
  • InMomentAids in enterprises improving experiences at the intersection of where customer, employee, and business needs meet through a combination of data, technology, and human expertise, both locally and globally.
  • Interact SoftwareA global software and professional services company connecting organizations’ greatest asset—its employees— with tools and company culture, supporting organizations at every stage of their intranet journey.
  • KenticoCreates engaging experiences to grow businesses faster with a seamless digital experience platform that combines management, digital marketing, and commerce, as well as offers website launching, digital content management, and positive ROI solutions.
  • KMS LighthouseDrives smarter, better business interactions with knowledge management solutions that leverage advanced technologies to boost productivity and efficiency with familiar, simple, and collaborative solutions. To Learn more, read Sagi Eliyahu, KMS Lighthouse CEO's View from the Top.
  • KofaxProvides an intelligent automation platform that helps organizations transform information-intensive business processes, reduce manual work and errors, minimize costs, and improve customer engagement through combined RPA, cognitive capture, process organization, mobility, engagement, and analytics.
  • Kore.aiInnovator of an end-to-end, no-code conversational AI product portfolio that transforms enterprises by automating customer and employee experiences with contextual intelligence, providing a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants, process assistants, and conversational digital apps.
  • LaiyeAutomates manual, repetitive work with software tools and an AI-powered automation platform that accelerates the digital transformation journey with combined robotic process automation, intelligent document processing, and chatbots for improved efficiency and productivity.
    • LucideaSupplies purpose-built software solutions—including knowledge management systems, integrated library systems, museum collections management software, archives collections management software, and electronic resource management software—that make it easy to collect, organize, and exchange knowledge assets through one venue, from anywhere, at any time.
    • LucidworksDelivers personalized solutions that transform the discovery experience to reveal actionable insights about user intent and rapidly supplies them to the relevant channels of engagement, empowering users to connect meaningful insights from anywhere and make them available everywhere.
    • Lucy—An AI-powered enterprise search engine that drives real-time knowledge management and sharing, minimizes search times, frees enterprise capacity, breaks down  knowledge silos, and ultimately powers organizational productivity.
    • LumAppsAn employee experience platform that engages every employee with personalized communications, regardless of location or language, connecting employees within a single digital HQ to allow organizations to thrive in a digital environment. 
    • MarklogicSolves complex data problems that unlock value, accelerates insightful decisions, and securely achieves data agility by connecting data and metadata, adding context and meaning, and further allowing users to consume knowledge and insights across an enterprise (recently acquired by Progress).
    • MetaphactsDrives decision intelligence through knowledge democratization, supporting collaborative knowledge modeling and knowledge generation, enabling on-demand citizen access to consumable, contextual, and actionable knowledge.To Learn more, read Sebastian Schmidt, metaphacts CEO's, View from the Top.
    • M-FilesA metadata-driven document management platform that enables knowledge workers to instantly find the right information in any context, automate business processes, and enforce informational control to improve ROI and deliver superior customer experiences and higher-quality work with lower risk. To Learn more, read Antti Nivala, M-File CEO's View from the Top.
    • MicrosoftProvides a wide range of products and solutions aimed toward advancing human and organizational achievement, enabling digital transformation for the era of an intelligent cloud and an intelligent edge, whether in the cloud or on-prem.
    • MicroStrategySupplies a variety of powerful software solutions and expert services that equip every individual with actionable intelligence, providing an easy and scalable analytics platform that ensures low TCO, quick time-to-value, and secure, cloud-agile analytics for any sized business.
    • MimecastDelivers advanced email and collaboration security solutions that mitigate risk and manage complexities across a threat landscape driven by malicious cyberattacks, human error, and technology fallibility with proactive threat detection, brand protection, awareness training, and data retention capabilities.
    • MindbreezeAn international provider of appliances and cloud services for enterprise search, applied AI, and knowledge management that collects and consolidates information from a range of connected data sources, further delivering it proactively across applications, departments, and corporate boundaries. To Learn more, read Trey Norman, Mindbreeze COO's View from the Top. 
    • Neo4jLeverages graph technology to enable organizations to unlock the business value of connections, influences, and relationships in data through applications that adapt to changing business needs and by allowing existing applications to scale alongside the business.
    • NICECombines digital entry points, journey orchestration, smart self-service, prepared agents, and a complete performance suite within its cloud CX platform embedded with purpose-built CX analytics, AI, and domain expertise to deliver effortless, consistent, and personalized digital-first experiences. To Learn more, read Sharon Eisenstein, NICE Nexidea Vice President and General Manager's View From the Top.
    • NintexAccelerates digital transformation with process management and automation software that improves the work experience with easy-to-use tools for visually managing, quickly automating, and continuously optimizing business processes and workflows.
    • Northern LightSupplies machine learning and AI-powered knowledge management platforms and content collections for advanced consumer insights and competitive intelligence, eradicating knowledge silos, and leveraging market research and competitive intelligence.
    • OpenstreamAs a pioneer in conversational AI technology, its advanced multimodal virtual assistant platform helps enterprises realize the efficiencies of AI-enabled automation in their digital transformation, offering their users an unparalleled self-service experience.
    • OpenTextHelps overcome the most complex digital transformation programs with its complete and integrated information management platform that empowers users to organize, integrate, and protect data as it flows through business processes inside and outside of their organization.
    • OptimizelyManages the entire content lifecycle in one place, tests and optimizes every customer touchpoint, and monetizes configured and customized commerce through its Digital Experience Platform (DXP).
    • OracleOffers an integrated cloud application, cloud-engineering services, database management, and platform services that address a range of enterprise information technology solutions, with an eye toward XaaS.
    • ProofpointProtects companies people, data, and brands against advanced threats and compliance risks, particularly those generated by cybercriminals who use email, social media, and mobile devices as tools of attack, defending the data created by companies.
    • PryonDelivers augmented intelligence for the enterprise that reads, organizes, and retrieves relevant information, using no-code AI platforms to transform content into knowledge, thus driving both digital transformation and employee and customer productivity. To Learn more, read Igor Jablokov, Pryon CEO 's View from the Top.
    • PureinsightsGoes beyond traditional search, incorporating the latest search, AI, natural language processing, and knowledge graph technologies to deliver the Google- like search experience users want today with its Pureinsights Discovery Platform. To Learn more, read Kamran Khan, Pureinsights CEO's View from the Top.
    • QualtricsComprising Design XM, Customer XM, Employee XM, Product XM, Brand XM, and XM services, the QualtricsXM Platform provides tools to ask the right questions, listen to what people need, and respond with the right actions.
    • QuarkSpecializes in content automation, content intelligence, and content design for customers entertaining subscribers with a digital magazine, educating employees through standard operating procedures, or furnishing regulators with documents to demonstrate compliance. To Learn more, read Martin Owen, Quark CEO's View From the Top.
    • QuickBaseProvides software that helps organizations see, connect, and control every element of complex projects, with a no-code platform that enables organizations to improve operations through real-time insights and automation across complex processes and disparate systems.
    • RaytionBuilds, designs, and implements collaboration tools, engineers search solutions, and consults about building and moving to cloud-based solutions using artificial intelligence, bots, and auto-scaling applications for monitoring the entire digital workplace journey.
    • SalesforceDelivers a sales productivity solution that brings companies and customers together with a single, integrated platform that enables all departments, including marketing, sales, commerce, and service, to have a shared view of every customer.
    • SAPHelps people and organizations gain deep business insights and foster collaboration that helps them stay ahead of their competition with machine learning, Internet of Things, and advanced analytics technologies.
    • SASThe SAS Viya platform, which is fully integrated, open source, and cloud-native, recognizes that the data flowing through a business has a unique story to tell, letting you understand what’s happening now, predict how to pivot seamlessly, and drive your own progress.
    • SearchBloxProvides enterprise search, sentiment analysis, and text analytics solutions based on Elasticsearch and Apache Lucene to address customers’ data management needs, including web-based administration and integrated data connectors, to index enterprise and web content.
    • SearchUnifyA cognitive platform that fuels the unification of disparate data silos to build a centralized content repository, an insights engine that articulates analytics to monitor KPIs and react to changing trends in real time.
    • SER GroupA vendor of intelligent information management and process automation software that helps organizations achieve true digital transformation with cutting-edge solutions for content, workflows, and collaboration that enhance operational efficiency, enrich customer experience, and create a modern digital workplace.
    • ServiceNowOffers a cloud-based platform and solutions that help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow, while enabling employees and customers to be more connected, more innovative, and more agile.
    • Shelf.ioA next-generation knowledge platform that increases employee productivity and customer satisfaction by combining AI with SaaS knowledge infrastructure. To Learn more, read Sedarius Perrotta, Shelf CEO's, View from the Top.
    • SimpplrProvides software for today’s modern employee intranet, helping companies connect their workforce by streamlining internal communications, forging employee connections, providing better user experience, and enabling higher employee adoption rates.
    • SinequaDelivers an intelligent enterprise search platform for global 2000 companies and government agencies that connects people with the information, expertise, and insights necessary for organizations to become information-driven. To Learn more, read Jeff Everham, Sinequa Vice President of Product Strategy's, View from the Top.
    • SisenseProvides organizations with the ability to infuse analytics everywhere, embedded in both customer and employee applications and workflows with an AI-driven analytics cloud platform.
    • SmarshIts portfolio of cloud-native digital communications helps companies capture, retain, and monitor more than 100 channels to identify regulatory and reputational risks before those risks become fines or headlines.
    • SquirroProvides augmented intelligence solutions for search, analysis, and interpretation of unstructured information, marrying AI, machine learning, and predictive analytics.
    • StarmindDedicated to connecting employees with expert knowledge through a human-centered patented AI that learns who knows what on any given topic and identifies the best colleague to help solve a problem, regardless of their title, department, or location.
    • SynapticaOffers a text analytics platform that enables enterprises to analyze content collections, extract named entities, and perform precision in-line concept indexing and categorization so taxonomy management is simple and efficient.
    • ThereforeOffers a text analytics platform that enables enterprises to analyze content collections, extract named entities, and perform precision inline concept indexing and categorization so taxonomy management is simple and efficient.
    • ThoughtSpotContributes to a more fact-driven world by leveraging natural language search and AI to find data insights and tap into cutting-edge innovation the cloud data ecosystem has to offer, enabling everyone within an organization to engage with live data.
    • UiPathOffers an end-to-end platform for automation, combining a robotic process automation solution with a full suite of capabilities to enable organizations to scale digital business operations at unprecedented speed.
    • VerintProvides a customer engagement platform based on knowledge as a service that helps the world’s most iconic brands—including more than 85 of the Fortune 100 companies— build enduring customer relationships by connecting work, data, and experiences across the enterprise.
    • VeritasEnsures the protection, recoverability, and compliance of corporate data, delivering the resilience customers need against the disruptions threatened by cyberattacks such as ransomware.
    • VMWareA provider of multi-cloud services for all apps that enable digital innovation with enterprise control as a trusted foundation to accelerate innovation.
    • WorkFusionOffers intelligent automation technology that is powered by pre-trained bots, proprietary AI technology, and advanced analytics that work together to automate a wide range of business processes.
    • YextOffers a modern, AI-powered Answers Platform that understands natural language so that when people ask questions about a business online, they get direct answers, not a list of links.
    • ZohoOffers a solution it calls the operating system for business with more than 50 deeply integrated apps available on the web and mobile. 
    • ZoomInfoDrives more predictable, accelerated, and sustainable growth for its customers through integrations embedded into workflows and technology stacks, including CRM, sales engagement, marketing automation, and talent management applications.
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