Coveo extends, expands its search solution for Salesforce

Coveo has upgraded Coveo for Salesforce, which sits on the Salesforce UI and now instantly indexes Salesforce Knowledge, SharePoint Online (beta connector) and Chatter Answers.

Additional cloud connectors for the Salesforce platform include Gmail, Microsoft Exchange, Dropbox, Lithium communities and websites. Coveo also offers connectivity to more than 50 enterprise systems with the addition of an on-premise index, placing access to an organization’s entire knowledge management ecosystem in the cloud, on premise and in social systems, directly within Salesforce, says Coveo.

The newest additions to the Coveo for Salesforce connectors are designed to give users access to the most popular knowledgebases and systems that contain valuable customer and product information, including:

Salesforce Knowledge—a knowledgebase where users can easily create and manage content in an increasingly populated and important information resource used by the Salesforce community;

SharePoint Online—by indexing valuable resources within SharePoint, Salesforce users can obtain insights from a prominent system of record, whether it is on-premise or in the cloud (Coveo also connects with on-premise instances of SharePoint); and

Chatter Answers—which integrates Cases, Answers, Force.com Sites, Customer Portal and Salesforce Knowledge to provide users with ongoing dialogue and relevant information about a particular case or prospect.