SoundHound AI OASYS powers AI that can improve itself

SoundHound AI, Inc., a global leader in voice and agentic AI, is introducing OASYS (Orchestrated Agent System), powering AI agents that build, learn, and proactively improve themselves autonomously—empowering businesses to do in minutes what once took months. 

According to the company, these multilingual AI agents engage users wherever they are, resolving complex customer queries and executing transactions across virtually any channel or device, backed by the dependability of robust, enterprise-grade guardrails.

OASYS marks a new chapter for SoundHound, combining the technical strengths of its recent strategic acquisitions into a single comprehensive agentic ecosystem that allows businesses to deploy fleets of orchestrated AI agents to serve customers and employees: completing tasks, processing transactions, and executing complex workflows across both digital and physical spaces, the company said.

While most agentic AI platforms only focus on helping developers build agents, OASYS is designed to manage the entire lifecycle by automatically creating, orchestrating, evaluating, and improving agents over time. OASYS dynamically selects and coordinates multiple AI agents within a single interaction, enabling complex tasks to be completed seamlessly across systems and channels.

“With OASYS, we are fundamentally shifting from ‘static’ AI to a self-learning ecosystem where AI builds, manages, and actively improves itself. This allows businesses to accomplish in minutes what once took months of manual effort,” said Keyvan Mohajer, CEO and co-founder of SoundHound AI. “With the option to deploy agents across multiple touchpoints—from phones and web chats to in-vehicle infotainment and in-store kiosks—businesses can use this new platform to deliver fluid, conversational resolutions as part of dynamic customer experiences that get better and better.”

Traditionally, enterprise AI has followed a static “build-and-deploy” model that requires constant, manual developer maintenance as conditions change. OASYS disrupts this by introducing a self-learning ecosystem where AI builds, manages, and improves AI, the company said.

Once live, the platform enters a state of autonomous refinement as OASYS carefully evaluates workflows for performance gaps and areas for improvement. It then autonomously engineers its own updates and presents them to human experts.

SoundHound’s platform allows businesses to build an agent once and deploy it across phones, text, web chats, in-store kiosks, social media, TVs, and even in-vehicle infotainment systems. This delivers the promise of production-ready and fully scalable AI that is built for the real world, said the vendor.

Other Key Capabilities of OASYS include:

• High-fidelity natural interaction: Provides human-quality voice AI, handling interruptions and instant, intent-driven requests across mobile, car, and home environments to resolve complex workflows.
• Agentic+ orchestration framework: Secures autonomous reasoning with rule-based guardrails and human touchpoints, allowing even sensitive tasks to be automated. Full spectrum capabilities include fully deterministic flows (using predictive steps) and SoundHound’s patented Human Augmented Resolution (HAR) for consent or judgment on unique tasks outside the range of AI, as well as a path to full human escalation for contact center use cases.
• Persistent cross-channel context: Agents maintain perfect context across different mediums and languages, allowing for seamless transitions between devices (e.g., from infotainment to smartphone) and mid-conversation language shifts as required.

By connecting these previously distinct solutions into a single system, OASYS enables SoundHound’s enterprise customers to move beyond deploying individual tools toward a more integrated approach, the company said.

For more information about this news, visit www.soundhound.com.