Solidroad secures $25M to strengthen quality assurance for AI-driven customer support

Solidroad, an AI platform that helps companies evaluate and improve every human and AI customer conversation, announced the company has secured $25 million in a Series A funding round, marking a milestone in Solidroad's growth as enterprises look for new ways to ensure quality across their support operations.

The funding round was led by global investment firm Hedosophia, and supported by First Round Capital, Y Combinator, and Sony Innovation Fund.

Building off the momentum of their seed round, led by First Round Capital in June 2025, Solidroad will use this recent round of funding to expand its teams across San Francisco and Dublin, furthering the platform's role as a leader in quality assurance (QA) for customer support.

"We turn every customer interaction into measurable insight," said Solidroad co-founder and CEO Mark Hughes. "While most company support interactions go unreviewed, our platform evaluates them at scale, holding every interaction to a high quality standard to ensure customers feel supported. This funding enables us to expand our team and capabilities so more companies can make exceptional service the standard, not the exception."

Solidroad strengthens customer experience (CX) through AI-powered training and quality insights. It reviews a company's customer interactions and generates insights that help support teams reduce manual quality assurance work, resulting in significantly higher customer satisfaction, the company said.

The platform also uses these insights to create personalized training simulations to address areas of improvement for agents. This helps teams improve quality while keeping QA costs from rising when ticket volume grows.

"We've built Solidroad to make sure every customer interaction becomes something teams can learn from," said Solidroad co-founder and CTO Patrick Finlay. "By evaluating conversations at scale, we're able to define what high-quality support looks like and apply that standard consistently across both human and AI agents. This funding allows us to expand those capabilities and bring that level of visibility and improvement to even more companies."

Customers use the platform to automate QA coverage, reduce manual review hours, accelerate agent onboarding, and drive higher customer satisfaction scores through continuous, data-driven coaching.

Additionally, Solidroad's AI analyzes hundreds of conversations in seconds, making it ideal for companies managing high interaction volumes and scaling support teams.

This funding round reflects growing demand from CX and operations leaders to scale support quality without scaling headcount. Solidroad automates quality assurance across customer interactions and turns insights into targeted coaching, so quality, consistency, and speed improve as volume grows, whether interactions are handled by humans, AI, or both, the company said.

For more information about this news, visit www.solidroad.com.