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Evolution of Semantic Layers and Knowledge Graphs: Pivotal Components for KM

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Ontologies are essential to the development of a knowledge graph because they are a model of how the business operates and interacts with its enterprise knowledge. “A lot of people conflate taxonomy and ontology,” Tesfaye pointed out. “Ontology is not a hierarchical structure but a reflection of relationships among entities and attributes within the organization.” Changing the mindset of an organization to unify the data side and the content side is critical. Enterprises need to think in terms of a business model rather than in terms of what applications are being used. In addition, Hilger advised against trying to make a complex process too simple. “The biggest mistake companies make is trying to do everything with one product.”

Complexity is a Match

Knowledge graphs are ideally suited for information environments that are complex and fragmented. Sika is a global company that manufactures a wide range of products and materials used in construction. Based in Switzerland, the company must contend with regulations for hundreds of products in more than 100 different countries. Tracking these regulations was a challenge and required many manual processes.

Faced with this scenario, Sika opted to build a knowledge graph based on Graphwise to overcome the limitations of siloed data and monitor compliance with regulatory requirements. Graphwise (the result of a merger between Ontotext and Semantic Web Company) offers an end-to-end Graph AI platform, including GraphDB, Graph Modeling, and Semantic Analytics, along with other components for developing knowledge graphs.

Sika built a semantic knowledge graph using taxonomies, ontologies, and controlled vocabularies that mapped the regulations, corporate processes, and product data with a consistent metadata layer across its business units. The resulting system not only ensured compliance across the company’s many products and geographic regions, but also will be useful in the future to support automation and AI-powered monitoring.

Ontologies form the basis of the knowledge model and therefore are critical to proper functioning of the knowledge graph. “One way of implementing an ontology is to start with a prebuilt industry ontology, which exists for many verticals, including life sciences and financial services,” said Andreas Blumauer, co-founder and senior VP of growth at Graphwise. “They can then be populated with enterprise-specific information.” The other way is to bootstrap from the beginning. “If nothing is available, then an ontology can be built from existing documents, taxonomies, and classes of activities,” he added.

Starting with a tool such as the Graphwise Taxonomy Builder, which is a feature of Graph Modeling, a rough outline of how the domain should be described can be developed. Then a large language model (LLM) can add information, followed up by enterprise information. “It is an interactive process,” noted Blumauer, “and should be done in conjunction with domain experts.”

A small but carefully selected set of nodes forms the inner core of a knowledge graph, and then the data gets linked in to form a full-fledged knowledge graph. “There is a recipe of how you should integrate your data from the silos,” Blumauer explained. “If you don’t have good domain knowledge, you end up with just what you had in the databases, rather than enriched information.”

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