As AI adapts and learns, its value to KM becomes more apparent. AI offers remarkable capabilities to avoid data silos, improve search relevance, handle multimodal information sources, and uncover knowledge hidden in large, complex data stores.
Marydee Ojala //
07 Jul 2025
When successfully implemented, GenAI can leverage corporate knowledge in an efficient and reliable way.
Judith Lamont, Ph.D. //
07 Jul 2025
The importance of innovation and creativity in KM cannot be overstated. In many respects, AI and other emerging technologies have cemented the importance of KM within organizations, making KM a "must have" rather than a "nice-to-have" vehicle for knowledge sharing and organizational success. Companies on this list are wonderful examples of how they help organizations unlock the power of knowledge. They stand out in the KM field, and we applaud their accomplishments.
Marydee Ojala //
10 Mar 2025
We hope this list of Readers' Choice Awards winners will be a resource to help you choose wisely when looking for new solutions. As the field continues to evolve, recognizing excellence and innovation remains a constant, even as how knowledge sharing is accomplished morphs in tune with technology changes.
Marydee Ojala //
04 Nov 2024
It's easy to become overwhelmed, even awestruck at the amount of information about AI, particularly GenAI, being thrown at us on a daily basis. The ability of AI technologies to process vast amounts of data, recognize patterns that humans can't see, and generate new knowledge and insights boggles the imagination. The challenge faced by knowledge managers is determining what is actually useful and will have staying power.
Marydee Ojala //
08 Jul 2024
We think these companies play a pivotal role in shaping the future and bringing relevancy to how knowledge is harnessed and made useful across diverse sectors. They are committed to driving efficiency and effectiveness through KM to organizations of all types.
Marydee Ojala //
13 Mar 2024
AI reaches many different areas within organizations—marketing, customer service, legal, finance, human resources, compliance, fleet maintenance, manufacturing, sales, and other business units as well. AI touches almost every piece of an organization's structure and operations, as well as their customer-facing presence.
Marydee Ojala //
12 Jul 2023
Putting together the list of 100 companies that matter in KM causes us to look at organizations with pioneering solutions and notable modifications to existing products, and those that are just plain interesting. We applaud innovation, agility, and a focus on the customer.
Marydee Ojala //
08 Mar 2023
New alliance enables Deloitte Digital and Genesys to create a holistic, customer-centric approach that combines technology, data, and human understanding
Stephanie Simone //
28 Feb 2025
KMWorld's latest webinar, GenAI Success Begins with Content: 5 Strategies For Accuracy & Precision, gathered experts from Coveo to examine the ways to curate, optimize, and index content to best support GenAI projects within the enterprise.
Sydney Blanchard //
03 Feb 2025
The winners, who were announced at the KMWorld conference luncheon on November 21, 2024, were Marjorie Hlava, Founder and Chief Science Officer, at Access Innovations, and Stan Garfield, Founder at SIKM Leaders Community.
Marydee Ojala //
02 Dec 2024
At KMWorld's keynote session, experts in their fields covered a myriad of KM topics pertinent to the dynamic nature of modern business. Each speaker emphasized an overarching purpose regarding knowledge at the proprietary level—that it should spark joy and productivity, bringing users extraordinary experiences and new, exciting opportunities.
Sydney Blanchard //
08 Nov 2023
AlphaSense is supercharging investment banking firms, having demonstrated significant momentum in augmenting investing with AI and generative AI (GenAI)
Sydney Blanchard //
09 Apr 2025
Deloitte supported the agency's migration to RelativityOne Government, which provides integrated AI and state-of-the-art security
Stephanie Simone //
17 Feb 2023
Most of the papers presented at the 2023 conference did not report on what had changed. Instead, they assumed and predicted that there would be substantial change.
Michael E.D. Koenig, Ph.D. //
08 Jan 2024
The regulatory environment requires that organizations should not only provide supplier information, but also fully understand it
Anthony Payne, Chief Marketing Officer, HICX //
07 Jun 2022
Increasing customer retention rates by 5% can increase profits by 25%-95%. With that return, putting forth the effort to integrate ECM, CSP, and CCM platforms is well worth it
Erin McCart, Senior Product Manager, Crawford Technologies //
26 Aug 2021
As your company rises to the challenge of the post-COVID tech landscape, take the time to ensure your most valuable assets
Ben Charnota, Co-Founder and Chief Customer Officer of BlackBag, a Cellebrite Company //
29 Oct 2020
While process mining started years ago as a mainly data-driven exercise, its stated goal is to be knowledge-driven. Given KM's multidisciplinary scope, we can play a major role in achieving that goal. Any process, no matter how simple, has the potential to reach across an entire business ecosystem, including all stakeholders. This seems like a perfect match for collaborative workflow, AI/ML, knowledge graphs, human sensemaking, and many of the other arrows in our KM quiver.
Art Murray, D.Sc. //
09 Sep 2024
The new, all-digital workforce will be made from a combination of AI, machine learning, computer vision, naturallanguage understanding, robotics, and more.
Art Murray, D.Sc. //
08 Sep 2021
For the next generation of conversational computing, it is hard to avoid the conclusion that the only companies that have enough researchers, enough processing resources, enough motivation, and, above all, enough data to deliver the much- needed improvements are the consumer giants.
Hadley Reynolds //
03 Jan 2020