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  • July 8, 2024
  • By Marydee Ojala Editor in Chief, KMWorld, Conference Program Director, Information Today, Inc.
  • Features

The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management

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The rapid pace of advancements in AI technology is truly stunning. Anyone expecting the interest in—or possibly the obsession with—the various iterations and implementations of of generative AI (GenAI) to die down placed a bet on the wrong team. We now confront a reality in which the opposite is true. News about new developments, new use cases, new companies, new discoveries, and new, well, just about everything related to AI, and not just GenAI, is escalating at breakneck speed.

According to Grandview Research, “The global artificial intelligence market size was estimated at USD 196.63 billion in 2023 and is projected to grow at a CAGR of 36.6% from 2024 to 2030. The continuous research and innovation directed by tech giants are driving adoption of advanced technologies in industry verticals, such as automotive, healthcare, retail, finance, and manufacturing” (grandviewresearch.com/ industry-analysis/artificial-intelligence-ai-market).

McKinsey, in its latest Global Survey on the current state of AI, confirms the explosive growth of GenAI tools. Some one-third of survey respondents reported that their organizations are using the technology regularly in at least one business function. Looking at executives in the C-suite, almost a quarter of them are personally using GenAI tools for work, and more than a quarter say that their board of directors has GenAI on their agenda. Investment in AI is increasing, according to 40% of survey respondents. McKinsey has concluded, from survey results, “The expected business disruption from gen AI is significant, and respondents predict meaningful changes to their workforces. ... Yet while the use of gen AI might spur the adoption of other AI tools, we see few meaningful increases in organizations’ adoption of these technologies (mckinsey.com/capabilities/quantumblack/our-insights/ the-state-of-ai-in-2023-generative-ais-breakout-year).

APQC’s “Emerging Technologies for Knowledge Management” survey revealed that AI is seen as a priority in several areas, including recommending content or knowledge assets, creating new artifacts and content, identifying and surfacing expertise, and driving intelligent search (https://www.apqc.org/resource-library/resource-listing/emerging-technologies-knowledge-management-survey-report).

It's easy to become overwhelmed, even awestruck at the amount of information about AI, particularly GenAI, being thrown at us on a daily basis. The ability of AI technologies to process vast amounts of data, recognize patterns that humans can’t see, and generate new knowledge and insights boggles the imagination. The challenge faced by knowledge managers is determining what is actually useful and will have staying power. Not every bit of news about AI actually applies to KM. However, AI brings with it far-reaching implications for knowledge sharing, while engendering some anxiety about the potential for misuse or unintended consequences. Alleviation of risk factors through the use of guardrails and technologies such as RAG (retrieval augmented generation) are crucial going forward. They, and other technologies still in development, have the potential to foster ever-more intelligent applications available to knowledge managers.

This issue’s presentation of the KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management intends to focus attention on the innovative KM vendors that are infusing their offerings with AI and related technologies. We invite you to explore the companies on this list to understand why they stand out. We also have the AI Trailblazer section in which executives of these organizations explain the value of their intelligent approaches.

Be sure to join us as we continue to explore AI and a wide range of other knowledge-sharing topics in person at the annual KMWorld conference at the JW Marriott in Washington, D.C., Nov. 18–21, 2024. AI will be a major focus in all of the colocated conferences, which cover enterprise search and discovery, taxonomies, text analytics, and enterprise AI. Sponsoring and exhibiting companies will also have a lot to demonstrate about how they are incorporating AI in their products. See you there.

AI 100

  • AccentureAccenture is a global professional services company that helps the world’s leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services.
  • AccubitsAn AI- and blockchain-focused software development and consulting company, Accubits offers product development and digital transformation services to governments, tech startups, Fortune 1000 companies, and SMEs.
  • AdaAda is an AI-powered customer service automation platform on a mission to make customer service extraordinary for everyone.
  • AdobeA multinational software company, Adobe connects content and data and delivers game-changing new technologies that are democratizing creativity.
  • AiseraAisera is a leading provider of GenAI solutions that help enterprises boost revenue, improve user productivity, lower operating expenses, and create magical user experiences—offering products such as AiseraGPT, AI Copilot, AI Search, and AiseraLLMs, which are built on the AI Experience (AIX) platform.
  • Alphabet-GoogleAlphabet is a collection of companies— the largest of which is Google—that also includes Search, Ads, Chrome, Cloud (with a computer programming assistant called Duet AI), DeepMind, YouTube, and Android—aimed at enabling businesses to prosper through strong leaders and independence.
  • AlphaSenseWith market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust, removing uncertainty from decision making.
  • AmeliaAmelia’s platform develops and deploys AI tools that manage critical tasks and processes, enabling employees to be more productive and deliver better results while reducing operational costs.
  • AnthropicAnthropic is an AI safety and research company that creates reliable, interpretable, and steerable AI systems with its flagship product Claude, an AI assistant focused on being helpful, harmless, and honest.
  • Ask-AIAs a native generative AI solution built from the ground up by true AI experts, Ask-AI unlocks previously hidden answers and insights and transforms the way companies think of customer communications, product development, and company knowledge.
  • AtlasDrawing on extensive industry knowledge and a relentless drive for innovation, ClearPeople created Atlas, an intelligent knowledge platform for Microsoft 365 that is trusted by enterprises to effortlessly make contextual knowledge accessible to workers so they can focus on work instead of looking for information. To Learn More, read Katya Linossi, CEO & Co-Founder, ClearPeople's AI Trailblazer Insight.
  • AvaamoAvaamo is an autonomous agent platform built for the enterprise with patented AI technology that spans voice transcription, natural language understanding, and generative AI to revolutionize call center automation.
  • AWSAWS AI services provide ready-made intelligence for an organization’s applications and workflows.
  • boost.aiWith consistent resolution rates of 90%, boost.ai’s market-leading virtual agent supports enterprise customers across key industries throughout the United States and Europe, including banking, insurance, telecom, retail, and more.
  • CapacityCapacity offers an AI-powered support automation platform that connects entire tech stacks to answer questions, automate repetitive support tasks, and build solutions.
  • CBOTCBOT is a leading AI company that offers an end-to- end customer service automation platform based on its own proprietary technologies, enabling companies to develop and scale the use of intelligent chatbots and voice assistants.
  • ClouderaCloudera empowers people to transform data anywhere into trusted enterprise AI so they can reduce costs and risks, increase productivity, and accelerate business performance.
  • CognizantCognizant helps clients modernize technology, reimagine processes, and transform experiences so they can stay ahead in a fast-changing world.
  • CohesityCohesity helps organizations defend againstcybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.
  • ConnectWiseConnectWise enables TSPs to drive business efficiency with automation, IT documentation, and data management capabilities and increase revenue with remote monitoring, cybersecurity, and backup and disaster recovery technologies.
  • Coveo Solutions Inc.Coveo is a market-leading, AI-powered relevance platform that injects search, recommendations, personalization, and merchandising intelligence into digital experiences such as commerce, service, website, and workplace applications. 
  • CrestaCresta turns real-time intelligence into real- time action to make the contact center smarter—and every agent and manager more productive.
  • Cube Dev, Inc.Cube Dev delivers a universal semantic layer that connects all your data sources with all your data apps, embedded analytics, BI tools, LLMs, or AI agents.
  • DatabricksDatabricks is the data and AI company, with more than 10,000 organizations worldwide relying on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI.
  • DataikuDataiku, the platform for Everyday AI, enables data experts and domain experts to work together to build data into their daily operations, from advanced analytics to generative AI.
  • DataRobotOrganizations across industries and geographies trust DataRobot to help solve their biggest challenges with AI, leveraging the generative and predictive capabilities of today while providing the flexibility to adapt to the innovations of tomorrow.
  • DatavidDatavid is a data consultancy company that specializes in extracting business value from structured and unstructured data.
  • DeloitteDeloitte provides industry-leading audit, consulting, tax, and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500 and more than 7,000 private companies.
  • Earley Information ScienceEarley Information Science is a professional services firm with proven methodologies designed specifically to address product data, content assets, customer data, and corporate knowledgebases.
  • eGaineGain Knowledge Hub automates and orchestrates customer engagement across touchpoints, powered by AI and analytics, while eGain’s secure cloud solution delivers personalized digital-first experiences, quick business value, and easy innovation.
  • ElasticElastic’s solutions for search, observability, and security are built on the Elastic Search AI Platform, the development platform used by thousands of companies, including more than 50% of the Fortune 500.
  • Enterprise KnowledgeEnterprise Knowledge (EK) is a services firm that integrates knowledge management, information management, information technology, and agile approaches to deliver comprehensive solutions. To Learn More, read Lulit Tesfaye, Vice President of Knowledge & Data Services, Enterprise Knowledge, LLC.'s AI Trailblazer Insight.
  • Expert.aiTransforming language into knowledge and insight, expert.ai provides patented AI technology and a hybrid approach to natural language.
  • Franz Inc.As an early innovator in AI, Franz Inc. is a leading supplier of semantic graph database technology with expert knowledge in developing and deploying neuro-symbolic AI solutions.
  • FreshworksFreshworks makes it fast and easy for businesses to delight their customers and employees without the bloat, hassle, and expense of typical business software, further delivered with Freddy AI, the company’s AI companion for transforming customer and employee experiences.
  • GenesysEmpowering organizations of all sizes to deliver the future of empathetic, personalized CX at scale, 2024 Genesys’ AI-powered experience orchestration platform helps to differentiate businesses through customer experience, workforce engagement, and operational improvements.
  • Grazitti Interactive–SearchUnifyGrazitti Interactive is the parent company of SearchUnify, an enterprise that helps to revolutionize customer experience and support reps’ efficiency through a unified approach to self-service and support that uses AI to tap into user data. 
  • H20.aiH20.ai is collectively driven by the idea that there should be freedom around the creation and use of AI, offering an end-to-end GenAI platform where the user owns every part of the stack.
  • Hexaware TechnologiesLeveraging technology to solve problems and deliver innovative solutions that customers love, Hexaware helps companies unleash the power and overcome the challenges of GenAI.
  • HylandHyland’s intelligent content solutions turn data chaos into strategic genius, connecting all types of content and data within the systems and processes that enterprises use every day.
  • IBM—IBM offers AI solutions that build the future of business today, empowering trustworthy, ethical AI across customer service, talent management, and app modernization.
  • IcertisIcertis redefines how organizations manage, analyze, and derive insights from their contracts through AI-enabled contract intelligence, driving compliance, mitigating risks, and unlocking new opportunities for growth and efficiency.
  • InMomentInMoment is a customer experience software company that helps businesses make sense of customer wants and needs, utilizing AI and ML to power customer analytics.
  • Iterate.aiAs the developer of an AI-powered, low-code software and ecosystem, Iterate.ai accelerates the development and deployment of AI-centric enterprise applications.
  • John Snow LabsJohn Snow Labs is an award-winning healthcare AI company that helps its customers put AI to good use, faster, with medical LLMs, a biomedical NLP, visual document understanding, and more.
  • KnowmaxHelping enterprises declutter knowledge and deliver delight, Knowmax is the AI-guided knowledge management platform that empowers CX teams to deliver mistake-proof service across touchpoints, supported by contextual and actionable knowledge.
  • Kodak AlarisKodak Alaris is a global technology company delivering value to businesses and consumers all over the world, delivering intelligent document processing and data capture solutions that help businesses make sense of their data.
  • Kore.aiKore.ai brings intelligent virtual assistants to life in both customer and employee-facing use cases, simplifying AI adoption so that enterprises can produce meaningful business outcomes faster.
  • LaiyeTransforming enterprises through its Work Execution System (WES) and intelligent automation solutions, Laiye delivers the right technology to streamline operations, empower employee capabilities, and enhance job satisfaction.
  • Landing AILanding AI is helping to pioneer the data-centric AI movement, aiding companies with limited datasets to realize the business value of AI and move AI projects from proof-of-concept to full-scale production.
  • LivePerson—LivePerson enables companies to close the gap between legacy call centers and digital-first, AI-empowered customer experiences by shifting them to digital support, empowering teams with conversational AI, tools, and intelligence and driving conversation automation at scale.
  • LucidworksPowering the search and discovery experience for the world’s largest and most successful companies, Lucidworks elevates the search experience to connect consumers with the precise content they seek.  To Learn More, read Mike Sinoway, CEO, LucidworksAI Trailblazer Insight.
  • M-FilesM-Files helps knowledge workers work smarter with AI-driven automation that helps organize information, understand document content, and enable users to interact with organizational knowledge via natural language. To Learn More, read Antti Nivala, Founder and CEO, M-Files's AI Trailblazer Insight.
  • MicrosoftEmpowering the world to achieve more with AI, Microsoft helps enterprises maintain a competitive edge with popular AI models, small language models (SLMs), customizable co-pilots, and more, ranging in use cases from financial to security, cloud, content generation, and more.
  • MindbreezeTaking businesses to the next level by turning data into insights with AI, Mindbreeze helps enterprises get answers quickly through rapid information capture and 360-degree views.
  • MineOSMineOS offers a human-centric privacy experience, using AI and special discovery methods to seamlessly and cost-effectively adapt businesses’ unique data processes to relevant, universal privacy standards.
  • Mistral AIMistral AI builds cutting-edge AI technology for developers leveraged by AI-first startups and large corporations alike, emphasizing openness, portability, value, speed, and customization.
  • Nano Net Technologies Inc.Nanonets enables organizations to put their business processes on autopilot with AI, uncovering valuable insights from any document while automating repetitive tasks.
  • NICENICE aims to remove the friction between companies and consumers through purpose-built CX analytics, AI, and domain expertise, addressing today’s consumer and employee expectations.  
  • Northern LightProviding knowledge management platforms for competitive intelligence and market research insights to global enterprises since 1996, Northern Light empowers companies to leverage GenAI-powered question-answering and ML-driven research efficiencies. To Learn More, read David Seuss, CEO, Northern Light's AI Trailblazer Insight.
  • NVIDIANVIDIA helps transform any enterprise into an AI organization with NVIDIA AI, the world’s most advanced platform with full stack innovation across accelerated infrastructure, enterprise-grade software, and AI models.
  • OneMetaOneMeta aims to create a more understanding world with a proprietary AI and machine learning architecture that enables seamless translation and transcription of spoken and written words in seconds, across multiple languages.
  • OntotextHelping global enterprises gain knowledge and deep insights from their diverse data sources, Ontotext combines semantic graph databases with text mining and machine learning to drive data and content interlinking, interpreting, analyzing, and reuse.
  • OpenAIWith the mission to ensure that artificial general intelligence benefits all of humanity, OpenAI’s API platform helps organizations build transformative AI experiences powered by industry-leading models and tools.
  • Openstream.aiOpenstream.ai enables enterprises to build conversational AI experiences that matter through its visionary neuro-symbolic engine that enables end users to interact naturally on any channel, in any language, to achieve their goals. To Learn More, read Enterprise Virtual Assistant, Eva™, Openstream's AI Trailblazer Insight.
  • OpenTextOpenText helps businesses tackle the most complex digital transformation programs with confidence, offering predictive, AI-led analytics; AI-powered conversational search; and GenAI.
  • OracleOracle delivers AI services and state-of-the-art GenAI innovations through its data platform and cloud applications, all supported by a best-in-class AI infrastructure.
  • PegasystemsPegasystems develops software for customer relationship management and business process management.
  • PoolParty Powered by knowledge graph-infused GenAI, software products from Semantic Web Company transform customers’ existing data into robust knowledge systems.
  • PreciselyPrecisely specializes in data integrity tools and provides big data, high-speed sorting, ETL, data integration, data quality, data enrichment, and location intelligence offerings.
  • Progress SoftwareProgress Software produces software for creating and deploying business applications, enabling organizations to develop and deploy their mission-critical applications and experiences.
  • PryonPryon’s ingestion and retrieval engines, paired with generative LLMs to implement retrieval augmented generation (RAG), provides accurate, instant, and verifiable answers at enterprise scale.
  • PureinsightsPureinsights transforms the way organizations interact with information, leveraging cutting-edge AI technologies like GenAI, vector search, and NLP to build intuitive, human-centered applications that go beyond traditional search. 
  • RightAnswersRightAnswers combines powerful AI search, GenAI, and knowledge management for the future of customer service, allowing for faster troubleshooting through the power of connected knowledge. To Learn More, read Samantha Middlebrook, Vice President of Product Strategy & Marketing, RightAnswers' AI Trailblazer Insight.
  • Rockset, acquired by OpenAIRockset is the world’s fastest search and analytics database. It provides real-time indexing, full-featured SQL, and cloud-native efficiency for speed at scale.
  • RossumCapitalizing on the latest technological advancements in LLMs and Gen AI, Rossum’s AI-first, cloud-native platform automates the transactional document process end to end.
    • RWSRWS provides a range of AI-enabled language, content management, and intellectual property solutions. By combining its technology with human expertise, RWS enables its clients to communicate clearly and effectively with their employees, partners, and customers on a global scale.
    • SalesforceSalesforce’s best-in-class CRM for sales, service, marketing, and commerce is deeply integrated with trusted AI and unified data, so companies can unlock the promise of AI to create stronger customer relationships, increase employee productivity, and deliver higher margins.
    • SalsifyCreated to drive continued business growth, Salsify’s digital shelf, a collection of diverse and rapidly evolving digital touchpoints, helps companies onboard new suppliers, validate data, and automate for market complexity.
    • SASThe SAS Viya platform, now with generative AI capabilities, recognizes that the data flowing through a business has a unique story to tell, leading to an understanding of current conditions and predicting needed pivots to confront the future.
    • ServiceNowServiceNow offers a cloud-based platform and solutions that help digitize and unify organizations so that they can find smarter, faster, better ways to make workflow, while enabling employees and customers to be more connected, more innovative, and more agile.
    • SinequaDelivering an intelligent enterprise search platform for global 2000 companies and government agencies, Sinequa enterprise search products connect people with the information, expertise, and insights necessary for organizations to become information-driven.
    • SirionSirion’s AI-native, unified contract lifecycle management (CLM) platform brings data-driven insights to improving cross-functional relationships, managing risk and streamlining all aspects of the contract lifecycle.
    • SmartActionSmartAction provides AI-based virtual agents over voice, chat, and SMS, via NOVA, its Natural Omnichannel Virtual Agent design platform.
    • SnowflakeSnowflake makes enterprise AI easy, efficient, and trusted. Thousands of companies around the globe, including hundreds of the world’s largest, use Snowflake’s AI Data Cloud to share data, build applications, and power their business with AI.
    • SparkCognitionSparkCognition’s industrial AI and data platform predicts future outcomes, optimize processes, automates workflows, and prescribes next best actions
    • Springworks–Albus When your team asks a question, using the power of generative AI, Albus analyzes all the connected sources and finds the right information without switching among apps.
    • SquirroSquirro provides enterprise-ready generative AI for search, analysis, insights, and automation, including a retrieval augmented generation (RAG) stack and agnostic large language model (LLM) offerings.
    • SS&C Blue PrismBlue Prism, a pioneer in enterprise robotic process automation (RPA), is a subsidiary of SS&C Technologies Holdings, Inc. Its next-generation intelligent automation platform is designed to deliver continuous, new, agile capabilities.
    • SugarworkSugarwork enables organizations to build their GenAI processes around their specific goals and challenges and capture and share institutional knowledge—both explicit and tacit—at scale. To Learn More, read Vanessa Liu, CEO and Co-Founder, Sugarwork's AI Trailblazer Insight.
    • SWIRLSWIRL develops and markets AI-powered infrastructure solutions designed to enable employees, customers, and partners to have a conversation with their data. The platform leverages advanced personalization and retrieval augmented generation (RAG) to deliver accurate, relevant information for a broad range of use cases and applications.
    • SymphonyAIAs part of SymphonyAI Summit Apex, a predictive and generative AI-based IT service management/ enterprise service management platform, its Apex Enterprise IT Copilot accelerates problem resolution, boosts agent productivity, and elevates customer satisfaction.
    • SynthesiaSynthesia is a synthetic media generation company that develops software used to create AI-generated video content and turns text into video in seconds.
    • TalkdeskTalkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. To Learn More, read Tiago Paiva, Chief Executive Officer and Founder, Talkdesk's AI Trailblazer Insight.
    • TarsBridging the gap between complex technical processes and intuitive conversations, Tars’ conversational AI transforms frustrating IVR loops and cumbersome workflows into simplified dialogues.
    • ThoughtSpotThoughtSpot leverages natural language search powered by LLMs to ask and answer data questions with confidence. With ThoughtSpot’s low-code, developer-friendly platform, ThoughtSpot Everywhere, customers can also embed AI-powered analytics to their products and services.
    • UniphoreUniphore delivers multimodal AI architecture centered on customers that allows for the capture of voice, video, and text and the analysis of all types of data.
    • VerintVerint provides a customer engagement platform based on Knowledge-as-a-Service that leverages the power of AI to detect opportunities for new knowledge articles and uses generative technology to create content via the Knowledge Creation Bot.
    • VeritoneVeritone designs human-centered
      AI solutions. Its enterprise AI platform, aiWARE, orchestrates an ever-growing ecosystem of machine learning models, transforming data sources into actionable intelligence.
    • ZendeskZendesk champions great service everywhere for everyone and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites, and help centers.
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