What distinguishes the KM programs that stand the test of time is their sheer determination and dogged approach to evolving ever-closer to the business
Lauren Trees and Mercy Harper //
15 Jan 2020
Throughout all KM solutions and services, a wave of modern technologies, such as AI, machine learning, natural language processing, and others, are serving to enhance traditional capabilities. As we enter a new year—and a new decade—there is an opportunity to reflect on what is happening now and what may lie ahead in the world of knowledge management solutions and services to deliver more timely and targeted insights to users when and where they need it.
KMWorld Staff //
07 Jan 2020
Even though compliance may be the initial pain point for a technology implementation such as speech analytics, additional benefits may ripple through other parts of the enterprise.
Judith Lamont, Ph.D. //
07 Jan 2020
At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the 2019 KM Promise Award to John Chmaj, chief KM strategist of Verint, who accepted the award on behalf of the company
12 Nov 2019
The easiest way for marketers to create a unified communications strategy is by using a content management system
Gregg Shupe //
13 Feb 2020
Here are five ways support teams and business leaders can implement modern support techniques in order to show their customers they care and keep them coming back
Anand Janefalkar //
03 Feb 2020
The old paradigm for supply chain networks has run its course, and the future is in multi-enterprise, or multi-party business networks
Nigel Duckworth //
13 Jan 2020
At KMWorld 2019, three themes emerged with much greater emphasis than in previous years
Dr. Michael Koenig //
21 Nov 2019
The more systems and subsystems we attempt to stitch together, the greater the unpredictability.
Art Murray and Francesco Calabrese //
08 Jul 2019
Connecting the seeker to the information she seeks is not a new problem. Interaction design has been a stumbling block since the age of the card catalog.
Sue Feldman //
08 May 2019
As the world races ahead, purely data-driven approaches will become less attractive. Instead, we need to start gaining a deeper understanding of how to bridge the great divide which separates the artificial and the natural.
Art Murray, D.Sc. //
31 Oct 2018