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  • November 11, 2026
  • By Marydee Ojala Editor in Chief, KMWorld; Conference Program Director, Information Today, Inc.
  • Features

KMWorld Readers' Choice Award Winners 2026

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Every year, we look forward to recognizing the winners of the KMWorld Readers’ Choice Awards. It reminds us of the breadth of areas important to KM. Yes, we’re all about knowledge sharing, but that manifests in so many specific ways, from AI technologies to content management and help center automation. Workflow changes, as a result of automation efforts and AI-based technologies, have been particularly challenging during the past few years.

Technology, for KMers, presents many impressive tools to aid us in our mission. We don’t do technology for the sake of technology, although some of us do enjoy tinkering with the possibilities inherent in, say, each new language model from the AI technology companies. It is also incumbent upon KMers to test out what our vendors are doing to use AI in their products. Two questions are paramount: Does the new version of a product work as intended? And does it actually match up with what we need to accomplish in our individual work situations?

We recognize that one winner in each category does not adequately reflect the full spectrum of potentially valuable companies’ contributions. Thus, we expand on what you, the Readers’ Choice voters, told us about companies in each of the 18 categories. In this issue of KMWorld, you’ ll also see a supplementary list we’re calling the Leader Group, which showcases the broader landscape of exceptional KM solutions available to organizations today. So much excellent work is being done, and done quickly, given the rapid changes in technology.

We urge you to review the winners and our new Leader Group of companies to check out how they could help you in your KM journey. In addition, please note that KMWorld has other resources to help you fulfill your mission—webinars, white papers, special reports, articles in the magazine, news on the website, podcasts, and Smart Guides. Congratulations to the winners, and many thanks to all of you who submitted nominations and took the time to vote.

KMWorld 2026 Readers' Choice Awards: Agentic AI

WINNER

Bloomfire


KMWorld 2026 Readers' Choice Awards: Business Process Management

WINNER:   

OpenText


KMWorld 2026 Readers' Choice Awards: Collaboration

WINNER:

Atlassian


KMWorld 2026 Readers' Choice Awards: Compliance and Information Security

WINNER:

Kiteworks 


KMWorld 2026 Readers' Choice Awards: Content Management 

WINNER 

Data Conversion Laboratory


KMWorld 2026 Readers' Choice Awards: Customer Experience and Support

WINNER

eGain - Learn more from eGain


KMWorld 2026 Readers' Choice Awards: Document Management

WINNER

Adobe  


KMWorld 2026 Readers' Choice Awards: GenAI

WINNER

OpenAI


KMWorld 2026 Readers' Choice Awards: Help Center Automation

WINNER

Guru

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