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Enterprise Application Integration
Enterprise application integration (EAI) is being used as a knowledge management strategy, tying together critical bits of information gathered from various systems throughout the enterprise. All of the information far-flung across the enterprise and the need to communicate with outside firms make enterprise application integration tools all the more valuable to managing knowledge effectively.

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Features

From automation to autonomy: Streamlining processes with BPM

The fundamentals of BPM (involving workflow management, process optimization, case management, and more) will likely never change.

IoT forging new pathways to innovation

The value in using IoT for knowledge management and decision support is found in the analytics conducted on the data that comes in from the sensors.

KMWorld 100 Companies That Matter in Knowledge Management 2023

Putting together the list of 100 companies that matter in KM causes us to look at organizations with pioneering solutions and notable modifications to existing products, and those that are just plain interesting. We applaud innovation, agility, and a focus on the customer.

The evolution of the omnichannel experience

In the past, omnichannel capabilities were the means of engaging consumers with brands via the digital channel of theirchoice, while still maintaining a consistent experience across those mediums. They've become much more.

ViewPoints

It’s not about knowledge, it’s about action

Organizations cannot continue to digitally hoard knowledge. Investments in knowledge technology have to pay and provide an ROI. It all starts by making different decisions.

Knowledge and training: Peanut butter and jelly for the customer contact center toast

Modern knowledge management and training are perfect complements to each other—the peanut butter and jelly for your breakfast toast.

Knowledge management experts provide KM predictions for 2023

Several KM leaders offer predictions for the space in 2023

Why reducing review time can revolutionize enterprise content search

Leveraging this finding of the brain's superior ability to recognize patterns, a next-generation viewer uses three progressive panels to display search results and document pages as visual thumbnails

Columns

Return on … Infrastructure???

As our physical and IT infrastructure continues to grow in size, complexity, and vulnerability, people and the knowledge they possess will play an ever-increasing role.

Dispatches from the edge

Edge-of-chaos decisioning means being continually informed on the critical elements needed to make better, faster decisions.

The convergence of convergence

The more systems and subsystems we attempt to stitch together, the greater the unpredictability.

Cognitive Computing: Balancing the risks with the rewards from AI

The fact is that the effects of AI and cognitive computing will be even broader than current traditional computing systems. As we incorporate more and more data sources for better results, we also increase the likelihood of affecting more lives and more organizations.

Knowledge Management Whitepapers

2023 KMWorld Guide to KM Trends, Products, and Services

Choosing a Competitive Intelligence Platform

Success Story: Improving the Microsoft Doc Search Experience with Knowledge Graphs

Reimagining knowledge with ChatGPT

Enterprise Application Integration Companies and Suppliers
Enterprise Application Integration Directory