IT plays a role in providing a port of entry for customer service solutions and for integrating them with the various repositories that form the knowledgebase. After that point, most KM solutions can be configured and managed by subject matter experts. But the infrastructure on which they are built, whether SaaS or on-prem, must provide the capacity and speed required to deliver their potential.
Judith Lamont, Ph.D. //
11 May 2026
Companies on this list are wonderful examples of how their products expand the power of KM in changing knowledge environments. They stand out in the KM field, and we applaud their accomplishments. As always, the list is meant to generate interest and to spark discussion. Let us know what you think, and alert us to anything we might have missed.
Marydee Ojala //
09 Mar 2026
Designed for unstructured content, EncompaaS discovers, classifies, and enriches information across Microsoft 365, legacy ECM systems, and file shares—without migration. It automates governance, applies retention and sensitivity policies, and enriches metadata to improve GenAI outcomes.
08 Sep 2025
It's time again to choose the best of the best for the KMWorld Readers' Choice Awards—voting for the 2025 KMWorld Readers' Choice Awards is now open through August 29
28 Jul 2025