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AI & Machine Learning

AI & Machine Learning Solutions power machines to copy intelligent human behavior and are in everything--from your smartphone to (maybe) that voice on the other end of the phone. See below for the latest AI news, trends, and solutions.

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Features

KMWorld 100 Companies That Matter in Knowledge Management 2023

Putting together the list of 100 companies that matter in KM causes us to look at organizations with pioneering solutions and notable modifications to existing products, and those that are just plain interesting. We applaud innovation, agility, and a focus on the customer.

The evolution of the omnichannel experience

In the past, omnichannel capabilities were the means of engaging consumers with brands via the digital channel of theirchoice, while still maintaining a consistent experience across those mediums. They've become much more.

The expanding ease and utility of text analytics and natural language processing

The greater utility of text analytics, whether or not that's preceded by speech-to-text conversions, is the capacity to analyze the reams of unstructured text in the form of documents, conversational transcriptions, social media streams, and more.

New tools provide deep insights from customer feedback

The text analytics market in 2021 was approximately $6 billion, and it is expected to grow about 18% per year, reaching $17 billion by 2027, according to the iMARC Group, a market research firm.

ViewPoints

It’s not about knowledge, it’s about action

Organizations cannot continue to digitally hoard knowledge. Investments in knowledge technology have to pay and provide an ROI. It all starts by making different decisions.

Knowledge and training: Peanut butter and jelly for the customer contact center toast

Modern knowledge management and training are perfect complements to each other—the peanut butter and jelly for your breakfast toast.

Knowledge management experts provide KM predictions for 2023

Several KM leaders offer predictions for the space in 2023

Why reducing review time can revolutionize enterprise content search

Leveraging this finding of the brain's superior ability to recognize patterns, a next-generation viewer uses three progressive panels to display search results and document pages as visual thumbnails

Columns

AI’s new type of knowledge

This way of knowing works pragmatically for some very complex systems of the sort we find in the real world. But, oddly, itseems not to work so well in some artificially simple systems.

The effect of ChatGPT on KM

At this peak of ChatGPT hype, we have to ask what value it may bring.

Introducing work intelligence systems

Technological advances are significant and can bring huge benefits, but only as long as you understand that they can advise, augment, and support, but not replace, you.

The human capability to under-or overestimate

Yet maybe the most glaring example of underestimating humans we encounter in our work is in the world of AI. It's partly the term "intelligence" in AI that misleads so many, as AI is not intelligent in the same way that humans are intelligent. Though powerful, AI ultimately matches patterns it has learned, and even the smartest of AI systems is limited in how many patterns it can match and make sense of.

Knowledge Management Whitepapers

Putting content back on the throne

eBook - Managing Information Through Transition: The Mergers & Acquisitions Playbook

eBook: Accelerating Digitization to Meet Today’s Remote Work Requirements

eBook: Navigating IM In an Evolving Remote/Hybrid World

AI & Machine Learning Companies and Suppliers