WestCX Engage provides real-time AI that speaks, listens, and learns across every patient interaction

WestCX, part of West Technology Group, is launching Engage, the next generation of its AI-native engagement platform—uniting Engage, LinguaAI, and Journey Insights into a single ecosystem that enables healthcare organizations to deliver intelligent, multilingual, and measurable patient experiences.

According to the company, together, these innovations help improve satisfaction, reduce missed appointments, and make care more accessible and equitable for all patients.

Engage introduces a breakthrough in streaming Speech-to-Speech AI, setting a new standard for natural, intelligent, and compliant patient communication.

Building on Mosaicx’ proven deployments, Engage now extends across the full WestCX portfolio, including its Televox brand.

Engage empowers healthcare systems, payers, and pharmaceutical organizations to hold human-like conversations that understand, act, and learn in real time, the company said.  

The platform combines conversational, generative, and agentic AI to automate core functions, such as appointment scheduling, insurance verification, payments and medication reminders, all within a single exchange.

Engage delivers measurable results including:

• Accelerates ROI by automating high-volume administrative tasks and improving patient throughput.
• Reduces patient no-shows by roughly 20-35%, empowering organizations to recapture revenue and focus staff on critical care.
• Integrates seamlessly with existing EHR and CRM systems, enabling personalized care journeys that adapt in real time.
• Ensures every conversation is secure and HITRUST, HIPAA, SOC 2, and PCI-compliant.

Complementing Engage, LinguaAI redefines accessibility and inclusion. Supporting over 100 languages in real time, LinguaAI delivers context-aware conversations that reflect empathy and understanding, ensuring patients receive high-quality care, regardless of language or background, the company said.

For health systems serving Limited English Proficiency (LEP) populations, this means inclusive communication that scales without compromising security or compliance.

Journey Insights converts every patient interaction into actionable intelligence. By capturing and analyzing calls, messages, and digital interactions across channels, it becomes a source of truth that reveals friction points and benchmarks performance. The solution also predicts next best actions that drive higher satisfaction, containment, and care outcomes, according to the company.

“Journey Insights goes a step further by turning everyday interactions into opportunities for improvement,” said Sam Meckey, president of WestCX. “With Engage, LinguaAI, and Journey Insights, we are raising the bar for communication in regulated industries. These solutions make every interaction more natural, inclusive, and data-driven, improving outcomes while reducing operational cost.”

“The launch marks the next phase in WestCX’s mission to connect the entire patient journey, uniting the capabilities of Televox and Mosaicx under one AI-powered platform purpose-built for healthcare, life sciences, and other highly regulated industries,” the company said.

For more information about this news, visit www.westcx.com.