Automation Anywhere to acquire Aisera, further propelling the autonomous enterprise
Automation Anywhere, a leading provider of Agentic Process Automation (APA) and agentic solutions, is acquiring Aisera, a leading provider of agentic solutions for autonomous IT—expanding Automation Anywhere's deep AI portfolio and expertise in automating mission-critical enterprise processes with Aisera's industry-leading self-service agents for IT Service Management (ITSM), HR, and Customer Service.
According to the company, this acquisition will create the industry's most comprehensive agentic automation portfolios to deliver autonomous operations across departments and improve employee and customer experience.
"The union of Automation Anywhere and Aisera creates an agentic automation powerhouse," said Abhi Maheshwari, CEO of Aisera. "Both companies share a common vision—to harness AI as a transformative force that reimagines how every enterprise function operates. This moment is a testament to the incredible innovation, dedication, and hard work of Aisera's employees. We extend our deepest gratitude to our customers, who have been the driving force behind every innovation and the inspiration for every leap forward. Together with Automation Anywhere, we will continue to redefine the future of enterprise work and deliver exponential value for businesses across the globe."
Together, Automation Anywhere and Aisera will help customers accelerate their journey toward an Autonomous Enterprise. In an Autonomous Enterprise, the work done by people is elevated, costs are reduced, processes accelerated, and customer satisfaction increases.
The company believes this acquisition will also make Automation Anywhere the only organization to offer APA for core operations with connected self-service AI agents accessible to every employee, Automation Anywhere said.
"With this acquisition, we're expanding the value we offer to customers, broadening our market reach, and accelerating the momentum of our GenAI business—already the cornerstone of our growth and the majority of our bookings," said Mihir Shukla, CEO and co-founder at Automation Anywhere. "We are in a unique position to help customers adopt agentic AI faster while reducing their spending on existing, seat-based ITSM products. With AI agents doing the work, up to 40% fewer ITSM seats are needed. And in this new agentic world, Automation Anywhere charges for work done rather than underutilized seats."
The combination of Automation Anywhere's Agentic Process Automation (APA) and Aisera's Conversational AI platform creates a unified technology stack purpose-built for the Autonomous Enterprise, the companies said.
Aisera, including its team of more than 100 AI engineers, joins Automation Anywhere to help accelerate development of our next generation of multi-sector agentic solutions.
Automation Anywhere is committed to supporting Aisera's customers, the ongoing development and support of their products, and is increasing its overall investment in agentic AI.
BofA Securities, Inc. acted as an exclusive financial advisor to Automation Anywhere, and J.P. Morgan Securities LLC acted as exclusive financial advisor to Aisera.
For more information about this news, visit www.automationanywhere.com.