TrueDialog supports ‘the next frontier in business messaging’ with RCS and RBM capabilities
TrueDialog, a leading provider of enterprise-grade SMS texting solutions, announced its official support for Rich Communication Services (RCS) and Rich Business Messaging (RBM), which is the next evolution of text messaging.
“RCS gives brands a direct, verified, and dynamic way to communicate with their customers, which is something that’s been missing from the mobile landscape,” said John Wright, CEO of TrueDialog. “This is the next frontier in business messaging, and we’re thrilled to help our customers lead the way.”
RCS transforms traditional SMS into an interactive, app-like experience directly within a user’s native messaging app, allowing businesses to deliver immersive, branded, and secure conversations without requiring app downloads or redirects.
RCS represents a major leap forward for brands seeking to deepen engagement with mobile-first audiences, the company said.
The technology combines the universal reach of SMS with the rich interactivity of modern chat apps, offering features such as branded sender profiles, rich media, interactive buttons, and advanced analytics.
TrueDialog’s support for RCS comes as the ecosystem rapidly expands. To ensure a smooth onboarding experience, TrueDialog is opening a waitlist for interested companies while carrier-level approvals continue to roll out more broadly. Early access will focus on large, recognized brands to meet current carrier registration requirements.
As one of the first enterprise messaging providers to announce full RCS support, TrueDialog is positioned to help forward-thinking organizations explore, test, and adopt the technology ahead of mass market availability, the company said.
Early adopters will be able to leverage RCS to:
- Launch visually engaging campaigns with carousels, high-resolution images, videos, and in-message buttons.
- Provide two-way interactivity, such as appointment rescheduling, real-time order updates, and customer support directly within the chat thread.
- Use branded verification to increase trust and reduce phishing or fraud.
- Access detailed engagement analytics, including read receipts and interaction tracking.
For more information about this news, visit www.truedialog.com.